Carson City Hyundai

My experience at this dealership has not been the best. I bought my car from the Carson City dealership and my car died on my the day i bought it and then the dealership had my car for three months trying to fix whatever problems it was having i had to pay my registration and my first car payment before i even had it in my possession. I then received my car which was fine for about two weeks and then i had more problems with it my ac was making weird noise my gear shifter was going out i was hearing sounds coming from the back end of my car. I then brought it back to get serviced and they seemed to no be able to fix my car and told me there was no sounds coming from my car. I had my car for two days after they had it for two weeks and the noise came back but they couldn't seem to hear it when having it for two weeks. Since then my car has been giving me problems my camera sensor go off like crazy i will be driving in motion and it will beep at me as if i was very close to another car but there wasn't anyone near me. Also my gear shifter is still messing up i couldn't even drive the other day because my car wouldn't go back into drive after i had reversed from a parking spot and was stuck in the middle of a parking lot trying to not get rear ended by another car. I had to sit there for 5 minutes with my car off before it would let me change gears.

No one call me after asking for my contact number. But thanks anyway. I purchased from different dealership

Bought my Hyundai Santa Fe Hybrid at Lithia Hyundai in Reno. Big mistake. Had my last service done at Carson City Hyundai. Everybody in service was great and they treat you with respect and show you they care. They are surely my dealer of choice now. I will definithly purchase my next vehicle from them. Great Place!!!

Super customer service, easy to work with when some things like who pays were not clear. Just a bit slow in accomplishing repairs but they make it up to you.

This is one of the worst dealerships I have ever dealt with. VERY poor communication and the do not tell the truth about the cars they are listing. So when you make an appt, no one knows and the cats are falsely advertised. Horrible service all around.

So impressed and thrilled with our purchase. I went in to the dealership expecting to be lowballed with my trade in and not able to get what I really wanted. They proved me wrong and went way above my expectations to made it the easiest transaction I've ever done. Super nice folks with a genuine interest in ensuring customer happiness. We weren't pressured at all, were offered options to make it work for us, and we left there in shock at how good of an experience it was.

I recently bought a lovely 2022 Palisade. I told the salesman that my primary purpose for the car was to tow my little travel trailer and was assured this SUV was well capable. I bought this car with tow package and every upgrade possible to make it the perfect tow vehicle. I had the Hyundai service department install the tow hitch and told them I needed a 7-point electrical connector and even showed them a picture of the trailer connector. They returned it with a 4-point connector on it and told me this is the "modern" connector used. This is false! It does not supply power and wiring for trailer brakes and brake controller. After several more visits they admitted my car does not have proper wiring for a 7-pin connector. There are aftermarket parts that would make the trailer braking system work but if installed and anything goes wrong with the car electronics the warranty would be void. Without a brake controller it is unsafe and illegal to tow this trailer. SO THE CAR I BOUGHT WITH THE EXPRESS PURPOSE OF TOWING MY LITTLE TRAILER IS USELESS FOR THIS TASK. I have spoken multiple times with the sales manager and service manager. I have called the US Hyundai office and other dealerships. They all act as if this is the first time they have heard of this problem. This car cannot be fixed to support a brake controller without voiding the warranty. I discovered on line that this has been a problem since this car was introduced in 2018, yet they continue to advertise it as able tow 5,000 pounds. It is illegal in most states to tow a 1500 lb trailer without brakes. How can this not be false advertising? The sales manager finally said he would take the car back and refund my money, but when I actually brought the car back he offered me trade-in value or to take it back as a used car, offering me $6000 less than I paid. I feel it is only fair to return the full price of the car (including the cost of the tow hitch installation) since it was sold to me with the false guarantee that it is capable of being a safe tow vehicle. I need the full amount to replace this car with one that can actually tow my trailer.

Nick stepped up to the plate with his great customer service! Previous service with Emily was outstanding!!

Tyler Cruise was great, kept us updated, very knowledgeable with the car features. We have bought 2 cars in this dealership, everyone was very friendly and welcoming.

Best experience ever. These people truly care about your needs. They listen and make suggestions. Absolutely no sales pressure at all. I will definitely go back if I decide to upgrade. They have a perfect selection of models, trims and colors.