Fitzgerald's Lakeforest Toyota

Reviews

4.8 out of 5 4.8
481 lifetime reviews. Includes reviews of Fitzgerald's Lakeforest Toyota from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 3, 2018

    I just purchased my third vehicle from Mr. Ali Shirazi since November of 2004. I have appreciated his helpfulness and honesty. He does not employ high-pressure... sales tactics. So, when I am in the market for a Toyota, I ask for him. Ms. Allison Stevens was very helpful showing me dealer-installed options available for purchase with the new vehicle. She worked with me when one of the items I purchased turned out to be incompatible with my 2019 model. There are mounds of paperwork involved in the purchase of a new vehicle. Ms. Renda Reed was very pleasant to work with, and got me through the process with the minimum of stress. Be careful however. A finance manager is the dealership's last opportunity to up-sell. She is good at her job and I think she could probably sell ice cubes to the Inuit. If I purchase another Toyota, I hope she is around to manage the paper for me.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We are pleased to hear that our sales team provided you excellent service during yor car-buying purchase. We look forward to servicing you in the futu...re. As we say, "There's Just No Better Way To Go!" Enjoy your new vehicle.

  • 5.0 out of 5
    December 3, 2018

    I worked with Chris Collins. He was very helpful. No pressure into buying and transparent on information. All the guys there were kind and quick to get... things done! Great price on a specific car that I could only find in Virginia!! Well done! I'll go back to them in the future!!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for your kind feedback on your recent car-buying experience, your business is valued at Fitzgerald Auto Mall for Toyota! We hope to see you ...soon in the future.

  • 5.0 out of 5
    December 1, 2018

    JOSE RODRIGUEZ, WAS VERY KIND AND HELPFUL AND PATIENT. KNOW IM GOING AGAIN TO PURCHASE MY SON CAR WITH HIM AGAIN. thanks Jose for all your help in my... purchase of my new car

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We appreciate your kind words!

  • 5.0 out of 5
    November 26, 2018

    Eva was very hard working and available. My employee and I each bought a Tundra. The process was easy and straight forward. No games. Thank you!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We thank you for taking the time to do business with Fitzgerald and your kind words.

  • 5.0 out of 5
    October 25, 2018

    JOSE WERE VERY RESPECTFUL, I FELT AT EASE WITH THE WHOLE PROCESS! MADE IT EASY HE ANSWERED ALL MY QUESTIONS AND WAS VERY KNOWLEDGEABLE. I RECOMMEND JOSE... FOR ANYONE

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We thank you for your recommendation! We hope Jose exceeded your expectations during your visit.

  • 5.0 out of 5
    October 21, 2018

    Had great experience at Fitz Auto Mall Gaithersburg. Our salesperson Jose Rodriguez was great. He even helped me set up the phone and radio in the car.... He went above and beyond. Everyone was so nice and helpful.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We value your time and business. We are happy to hear that Jose went above and beyond during your recent experience with us. We hope to continue servi...ng you in the future.

  • 5.0 out of 5
    July 23, 2018

    Chris was extremely helpful from day one. He explained everything in the car very carefully and answered all questions quite competently. He was patient... through several test drives and even offered to loan the car for a couple days. He also coordinated things smoothly on pickup day even though he was quite busy. It was quite a pleasant buying experience.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for your review, we hope to continue serving you in the future. Enjoy your new car!

  • 1.0 out of 5
    July 10, 2018

    Called about 10 times, before and after my temp tag expired. I never got an extension on my temp tag, and now I have a car that I ???own??? but haven???t... driven it in over two weeks. A manager told me maybe I can drive with the expired registration, but I would be doing so at my own risk. ..... Terrible advice. I was told at one point I will get a call the following day to have an extension mailed out to me , but I never received the call. I tried calling again a week later, and I was told they will call me back. Now I am still waiting and upset. And unable to drive my car. My father is in the market for a new or used car, and I???ll will be sure NOT to refer FitzWay.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello Select11, my name is Phil Formichelli and I am with the management team at Fitzgerald Auto Malls. I would like to apologize for your experience ...getting your tags. I would like to look into this further and assist you in resolving this. I cannot seem to find your information through your reviewer username. Would you mind calling me at (301)670-4800 so I can get your information and take care of this for you?

  • 5.0 out of 5
    July 2, 2018

    Found Ali Shirazi to be an honest and straight-forward salesman. Dealership was clean, neat, and took care of our needs. they gave us a good price on... the car, and made the transaction as smooth as possible. The car is excellent and sells itself. We checked other Toyota dealerships in the area, and their prices were all several thousand higher. I would recommend these guys!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We appreciate you taking the time to provide your experience with us. We are happy to hear that our salesman Ali was able to satisfy your car-buying n...eeds. Enjoy your new car!

  • 5.0 out of 5
    March 1, 2018

    Chris was excellent, he gave me the best price after competing with several other dealers. Made the whole experience easy. He was friendly, honest, make... sure i was happy with what new car. Excellent customer service.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for giving wonderful feedback regarding Chris Collins. We are happy that you are pleased with your vehicle and the purchasing transaction.

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Fitzgerald's Lakeforest Toyota

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