Fitzgerald's Lakeforest Toyota

Reviews

4.8 out of 5 4.8
475 lifetime reviews. Includes reviews of Fitzgerald's Lakeforest Toyota from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 24, 2018

    Chris was extremely helpful from day one. He explained everything in the car very carefully and answered all questions quite competently. He was patient... through several test drives and even offered to loan the car for a couple days. He also coordinated things smoothly on pickup day even though he was quite busy. It was quite a pleasant buying experience.

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    Does recommend this dealer
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    Fitzgerald Lakeforest Toyota

    Thank you for your review, we hope to continue serving you in the future. Enjoy your new car!

  • 1.6 out of 5
    July 10, 2018

    Called about 10 times, before and after my temp tag expired. I never got an extension on my temp tag, and now I have a car that I ???own??? but haven???t... driven it in over two weeks. A manager told me maybe I can drive with the expired registration, but I would be doing so at my own risk. ..... Terrible advice. I was told at one point I will get a call the following day to have an extension mailed out to me , but I never received the call. I tried calling again a week later, and I was told they will call me back. Now I am still waiting and upset. And unable to drive my car. My father is in the market for a new or used car, and I???ll will be sure NOT to refer FitzWay.

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    Does not recommend this dealer
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    Fitzgerald Lakeforest Toyota

    Hello Select11, my name is Phil Formichelli and I am with the management team at Fitzgerald Auto Malls. I would like to apologize for your experience ...getting your tags. I would like to look into this further and assist you in resolving this. I cannot seem to find your information through your reviewer username. Would you mind calling me at (301)670-4800 so I can get your information and take care of this for you?

  • 5.0 out of 5
    July 2, 2018

    Found Ali Shirazi to be an honest and straight-forward salesman. Dealership was clean, neat, and took care of our needs. they gave us a good price on... the car, and made the transaction as smooth as possible. The car is excellent and sells itself. We checked other Toyota dealerships in the area, and their prices were all several thousand higher. I would recommend these guys!

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    Fitzgerald Lakeforest Toyota

    We appreciate you taking the time to provide your experience with us. We are happy to hear that our salesman Ali was able to satisfy your car-buying n...eeds. Enjoy your new car!

  • 5.0 out of 5
    March 1, 2018

    Chris was excellent, he gave me the best price after competing with several other dealers. Made the whole experience easy. He was friendly, honest, make... sure i was happy with what new car. Excellent customer service.

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    Fitzgerald Lakeforest Toyota

    Thank you for giving wonderful feedback regarding Chris Collins. We are happy that you are pleased with your vehicle and the purchasing transaction.

  • 1.0 out of 5
    February 4, 2018

    I visited this dealer two times. Both times, I was greeted by a professional and friendly salesperson named Julius. I cannot thank Julius enough for his... patience and honest service. However, this review is for the upper management. I came across a used vehicle that had about 45k miles. It had scratches, scuffs on the wheels, and minor wear and tear for the miles. I was pretty interested on this vehicle until I inspected the tire tread. It was very hard to believe that they were selling a vehicle with less than 20% tire tread left. The General Manager Phil stated I would have to change the tires in 15,000 miles. To me, this shows what type of commitment and care they have for their customers. They continuously mentioned that their used vehicle is below market price and how the vehicle was able to pass the inspection. Yes, you do what is, "required", but you need to think from the customer's perspective. My suggestion for you General Manager Phil is that you have cars with at least 40/50% tire tread left. These are just bare minimum standards that buyers like myself would expect for our safety.

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    Does not recommend this dealer
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    USMC1981

    On 2/5/2018, another General Manager called me regarding review I wrote. I was listening to him saying how they are right and I am wrong and I was ver...y disappointed that I even decided to visit this dealership in the first place. They called to explain how their tires had more than 50% left. However, that was not what Phil (GM) stated previously and I personally observed that the car had about 10% to 15% left on tire tread. I actually have a photos to support my argument. Only thing I could do is just shake my head to their management and never return. I recommend the upper management to take some type of very basic and fundamental training courses associated to customer Service and their expectations. Please understand that you would never have been where you are at without your customers.

  • 5.0 out of 5
    January 21, 2018

    We drove through many car dealerships looking for a newer used SUV. We had researched many types of Crossovers and SUVs online. We noticed several makes... at FITZ TOYOTA. We decided to go in and discuss 3 including RAV 4, HIGHLANDER and Jeep. We were greeted by a friendly and professional salesman-- Chris Collins. He was amazing with assisting us through our whole vehicle buying process. He was patient when we wanted to test several vehicles. He even went out of his way to go to pick up a vehicle 20 miles away from another Fitz car dealership and brought back to Fitz Toyota so we could test drive the vehicle. Chris is a team player--At one point Chris was not available so he made the effort to have another salesperson-Chuck available to take us out on a the test drive for this vehicle. Chris is a 'leader'---he had 2 wonderful trainees under him. They were helping us out with the process. All the sales man that assisted us were Polite, Professional , Friendly and Helpful! In the end, after 3 visits-we decided to go with the vehicle that Chris went 'out of his way' to pick up for us. We want to sincerely Thank Chris and the Fitz Toyota team for all their patience, support and guidance as well as their friendliness and professionalism- making our vehicle buying process a positive one.

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    Fitzgerald Lakeforest Toyota

    Your comments were forwarded directly to our General Sales Manager. Thank you for providing wonderful feedback on our associates that were trained to ...provide "The Fitz Way".

  • 5.0 out of 5
    January 15, 2018

    Bought this car as a Christmas present for my wife. Very happy with the no haggle price and they found exactly the car I wanted. Chris was very helpful... and also included a big bow.

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    Fitzgerald Lakeforest Toyota

    We are happy to hear you enjoyed your car buying experience at Fitzgerald and hope your wife loved the present! Thank you for your kind review of your... experience with Chris.

  • 2.0 out of 5
    January 13, 2018

    Loved our salesman, Mr Habib. He helped my niece in the purchase of her first car. He even helped her get the best deal on the car ins. When we moved... on the the finance dept, everything changed. The finance person was in a hurry to get out and ended up making mistakes. Two days later, my niece starts getting calls saying that we owe them $1500 more even tho' our bill of sale said,"you owe nothing". The calls continued to her and then to me. I then get and email that asks for the exp day for my credit card. I forward it and two days later, Kevin texts me to say that they haven't been able to run the downpmt because I didn't give them the exp. Every time we spoke, they made it appear as though I was the one who had made mistakes

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    Does not recommend this dealer
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    Fitzgerald Lakeforest Toyota

    Hi, Jennie. Thank you for your feedback. We would like to discuss your experience in further detail. Please contact our General Manager, Eric Washingt...on, at 301-670-4800. We look forward to hearing from you.

  • 4.8 out of 5
    December 27, 2017

    I felt very well treated. Oscar was very friendly and honest. I am very happy with my purchase. My overall experience with my purchase was excellent !!...

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    Fitzgerald Lakeforest Toyota

    We are happy you enjoyed working with Oscar. We sincerely thank you for your business and hope to continue serving you for many years to come!

  • 5.0 out of 5
    December 27, 2017

    This was our second purchase from the dealership and I'm glad to see they still stick with their "best price no hassle" philosophy. Govind was incredibly... patient while I was swinging between different dealers for different options and provided excellent in depth information on the vehicles I inquired on. Compared to other dealerships, I found our appointments to be mucher calmer and informative. He understood my needs properly and there were no offputting upsells I encountered in other places. I did find a better price elsewhere but with a quick "no hassle" price match, it was a no brainer, they totally had my business. 5/5, would do it again.

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    Fitzgerald Lakeforest Toyota

    We are happy to hear of your positive experience with our location once again. Exceptional deals and positive customer service come standard with the ...dealership. Thanks again for the great review!

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