Fitzgerald's Lakeforest Toyota

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Reviews

Average Ratings

4.9
437 lifetime reviews. Includes reviews of Fitzgerald's Lakeforest Toyota from DealerRater.com
  • Service
    April 20, 2017

    The customer service was awesome and it did not take long. All the staff there at the place was nice. The place was also clean.

    Fitzgerald Lakeforest Toyota

    Thank you for your kind words for Oscar.


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    The customer service was awesome and it did not take long. All the staff there at the place was nice. The place was also clean.

    Does recommend this dealer
    Came in for service or repair
    Fitzgerald Lakeforest Toyota

    Thank you for your kind words for Oscar.


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  • purchasing a used car

    Very pleased in general with the entire experience of buying an used car at Fitzgerald Toyota dealer in Gaithersburg, and with Mr. Ali Shirazi in ...

    Dealer Response

    We are thrilled you had such a nice experience with us! Feel free to reach out to us if you have any questions at all. See you on the road!


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    Very pleased in general with the entire experience of buying an used car at Fitzgerald Toyota dealer in Gaithersburg, and with Mr. Ali Shirazi in particular, who was extremely accommodating to our needs.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are thrilled you had such a nice experience with us! Feel free to reach out to us if you have any questions at all. See you on the road!


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  • My first time buying a car was great!
    April 4, 2017

    This was my first time ever buying a car. I went in, aiming at a 2011 Chevy Cruze that I really liked! The staff there was professional, especiall...

    Fitzgerald Lakeforest Toyota

    We are happy you enjoyed your recent experience at our location! Our goal is for all our customers to enjoy a stress and worry free experience. We...


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    This was my first time ever buying a car. I went in, aiming at a 2011 Chevy Cruze that I really liked! The staff there was professional, especially Shelly McLaughlin who was my sales assistant. She did a great job explaining to me from the beginning what are the rules and what to expect. She was really helpful, she didn't force any choices on me, we went for a test drive and she was very knowledgeable about the car, knowing that she is newly recruited and that she was responsible for Toyotas. She stayed there until 10pm, to make sure everything is alright! Thanks and I would highly recommend this place!

    Does recommend this dealer
    Fitzgerald Lakeforest Toyota

    We are happy you enjoyed your recent experience at our location! Our goal is for all our customers to enjoy a stress and worry free experience. We¿¿¿re glad we provided this to you. If there is anything else we can do for you, please give us a call.


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  • great experience
    March 28, 2017

    Originally I surfed on the Fitzmall site and request quote on RAV4. Many sales agents immediately called to help. Austin Pounds particularly follo...

    Fitzgerald Lakeforest Toyota

    Glad to hear Austin was able to help you find your new Toyota Rav4! Please feel free to reach out to us if you have any questions about your new r...


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    Originally I surfed on the Fitzmall site and request quote on RAV4. Many sales agents immediately called to help. Austin Pounds particularly followed up constantly and very kindly explained all my question but not pushing and no pressure at all. When I visited the office, he kindly and very efficiently helped me through the purchase in 2.5 hours and before I drove away, he offered me a personal tutoring on how to set up my new RAV4.

    Does recommend this dealer
    Fitzgerald Lakeforest Toyota

    Glad to hear Austin was able to help you find your new Toyota Rav4! Please feel free to reach out to us if you have any questions about your new ride!


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  • Very professional experience
    March 24, 2017

    Just purchased my fourth vehicle from this organization. The staff is always very professional, and it was a fair and relatively painless process...

    Fitzgerald Lakeforest Toyota

    Thank you for your great review! We appreciate you coming back to us to purchase again!


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    Just purchased my fourth vehicle from this organization. The staff is always very professional, and it was a fair and relatively painless process. The no haggle pricing policy is much appreciated.

    Does recommend this dealer
    Fitzgerald Lakeforest Toyota

    Thank you for your great review! We appreciate you coming back to us to purchase again!


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  • First car buying experience
    March 21, 2017

    This was my first car buying experience. Going in, not really knowing what to expect, I was anticipating a pushy sales guy who would try to sell m...

    Fitzgerald Lakeforest Toyota

    Thank you for this great review, Timothy! We will be sure to pass on your kind words to Austin and the team at Lakeforest Toyota. Enjoy your new ...


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    This was my first car buying experience. Going in, not really knowing what to expect, I was anticipating a pushy sales guy who would try to sell me on features/things I had no interest in. Luckily for me, Austin Pounds did not fit said description. He was incredibly courteous, funny, and most importantly knowledgeable on all the cars I was considering. He helped me filter out all of the cars I was looking at until I reached my perfect car, a 2016 Camry. I must have asked him a hundred questions about the car and its features and how it was different than other cars and he had an answer for all of them. I would strongly recommend Austin to anyone looking to buy a car at this dealership. He went the extra mile for me to make sure i was 100% satisfied.

    Does recommend this dealer
    Fitzgerald Lakeforest Toyota

    Thank you for this great review, Timothy! We will be sure to pass on your kind words to Austin and the team at Lakeforest Toyota. Enjoy your new Camry!


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  • It was a great experience. Shelly McLaughlin was excellent!
    March 15, 2017

    Shelly McLaughlin was my sales consultant and she did an excellent job helping me find my new car. I wasn't quite sure what I was looking for but ...

    Fitzgerald Lakeforest Toyota

    We are happy to hear of your positive experience with our dealership. We listen to the needs of every customer and we are happy our team was able ...


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    Shelly McLaughlin was my sales consultant and she did an excellent job helping me find my new car. I wasn't quite sure what I was looking for but she showed me a number of different models that included the features and qualities that I wanted. She was informative while on our test drive and she made every effort to help me get the best available price, which I really appreciated. She was so good that I only had test drive 1 car before I was convinced and ready to seal the deal. The other staff was also very helpful and friendly. Overall it was a great experience.

    Does recommend this dealer
    Fitzgerald Lakeforest Toyota

    We are happy to hear of your positive experience with our dealership. We listen to the needs of every customer and we are happy our team was able to provide you with great guidance and knowledgeable expertise. Thanks again for the positive feedback!


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  • Always a pleasure
    March 13, 2017

    This is my second time coming back here to purchase a vehicle for myself (the first was for my brother.) I filled everything out online (the onlin...

    Fitzgerald Lakeforest Toyota

    That's great. Thanks so much for choosing Fitzgerald's Toyota for your new Camry purchase. We appreciate your business. I will be sure to pass ...


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    This is my second time coming back here to purchase a vehicle for myself (the first was for my brother.) I filled everything out online (the online credit application and my car request information.) I came in today around 11:30 to speak to the sales representative that emailed me (He was very nice and courteous and made the entire process very easy and professional.) I had a easy and helpful and painless time from start to finish (from the time Mr. Habib introduced himself till the time that I left.) In the end, Kevin and Mr. Habib said that they will call me on Monday and will do everything in their power to assist me in purchasing the vehicle (a Toyota camry 2017 SE). Thank you Kevin and Habib for being there for me! You have no idea how much that means to me!

    Does recommend this dealer
    Fitzgerald Lakeforest Toyota

    That's great. Thanks so much for choosing Fitzgerald's Toyota for your new Camry purchase. We appreciate your business. I will be sure to pass this on to Kevin and Hanna.


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  • great experience buying new Avalon. Chris Collins great
    March 8, 2017

    We had a great experience at Lakeforest Fitzgerald Toyota Chris Collins great sales person. He was patient low key. Fitzgerald met our price. The...

    Fitzgerald Lakeforest Toyota

    Thank you for your kind words to Chris Collins and Harmeet! Enjoy the new ride!


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    We had a great experience at Lakeforest Fitzgerald Toyota Chris Collins great sales person. He was patient low key. Fitzgerald met our price. The trade in was easy and very fair. Chris came to our house after ewe bought the car to set the garage door open button on the car and to show us how all the buttons and functions work. The experience coulnt be better. Ask for Chris.

    Does recommend this dealer
    Fitzgerald Lakeforest Toyota

    Thank you for your kind words to Chris Collins and Harmeet! Enjoy the new ride!


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  • Chris Collins
    February 28, 2017

    Chris Collins made the process of buying a car for a first timer very smooth and as stress free as possible. He was very thorough and explained al...

    Fitzgerald Lakeforest Toyota

    Glad you had a stress free visit with us and Chris was there to help, and thank you for your 5 star review. Cant wait to see you again!


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    Chris Collins made the process of buying a car for a first timer very smooth and as stress free as possible. He was very thorough and explained all the processes step by step. Incredibly detailed with explaining the policies, payment plans and insurance. Would absolutely go through him again for another car in the future. He doesn't push or put pressure for the buy. 10/10 just an amazing dude with an incredibly friendly/approachable vibe.

    Does recommend this dealer
    Fitzgerald Lakeforest Toyota

    Glad you had a stress free visit with us and Chris was there to help, and thank you for your 5 star review. Cant wait to see you again!


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