Criswell Used Car Superstore

4.1 out of 5 4.1

Reviews

4.1 out of 5 4.1
10 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    October 31, 2019

    I worked with Garrett, there sales person in Edgewater. I gave him the parameters for the type and price range we were looking for. And he came though.... We have a very nice 2010 Chevy Silverado at a good price and good shape. We had one problem and it was taken care of with no hesitation.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Dear John, thank you very much for your business and for your great review of Garrett. I am very happy to hear that we met your pricing requirement a...nd that you are happy with your Chevy Silverado and Criswell Used Car Superstore. It was a pleasure working with you and we are all here to serve you if the need arises in the future. Enjoy your Silverado. Sincerely, Scott Goodman, Manager 410-956-6100

  • 5.0 out of 5
    October 31, 2019

    Traded in vehicle and purchased used vehicle from Criswell in under 4 hours. Very professional and personable. Dealer even came to eastern shore to get... me spare key from old vehicle which I forget to take. I would recommend to anyone looking for used vehicle. Great selection of used vehicles!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Dear Celeste, thank you very much for your business and for your great review of Criswell Used Car Superstore. I am very happy to hear that we were p...rofessional and personable and that we were able to make it a little easier for you coming to the Eastern Shore. Thank you for recommending us and we are always here for you if you need us in the future. Enjoy. Sincerely, Scott Goodman, Manager 410-956-6100

  • 1.0 out of 5
    March 18, 2019

    Bought a 2015 golf a month ago. Already replaced the gear shifter assembly (luckily that was covered under the xxxxty 1000 mile warranty), found a chip... in the windshield, and after my first oil change i discover a major oil leak. I got the car in early February and it is now the middle of March. The only crisswell store you should consider is the Acura dealership in Annapolis. This used car dealership has caused me nothing but heartache, save yourself the trouble and go to another dealership.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    From Sam: Thank god this dealer helped me out with an oil leak i had on my 2015 golf. I got the carcar f Crisswell used superstore and they weren't wi...lling to do anything for me. Luckily this audi dealership swooped in and saved me. Response from Criswell: Dear Mr. Rogers, thank you for your business and for your 5 star review of Audi Annapolis. I am very happy to hear that you were pleased with our remedy to the vehicle that you purchased from us recently. Please communicate with us, we are both Criswell organizations and Criswell Used Car Superstore in Edgewater, MD is one of our companies. If you have any issues in the future, don't go to an independent repair facility and get upset, just come straight to us. Since you purchased the vehicle from us, we always try to do the right thing to keep you happy. Thank you again and feel free to contact me directly if I can be of any assistance. We also appreciate your mother's Acura business as well. Sincerely, Steve Savageaux, General Manager 443-482-3250

  • 1.0 out of 5
    October 23, 2018

    I purchase a ford escape from this dealer. The car was a total mess. I dont know how they passed MD inspection. Under the car and 2 back wheel axle were... all rushed and sake all over. My son got scare to drive after 1 week brought to his mechanic. The mechanic said what the xxxx are you still driving this car for. $5000 Junk. The most dishonest people and scram on earth. If you walk in there get out as fast as you can b4 you feel sorry for yourself.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 15, 2018

    Great customer service. Brought my first Cadillac and glad I got it from here. Perfect! Love the car! I would recommend this dealership to any and everyone... looking for a new car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 13, 2017

    Criswell used car superstore employees were very friendly and very easy to work with. I traded in a BMW X5 on a newer 328i and they couldn't have made... the process any smoother. These guys are very professional on how they operate. Would recommend to family and friends. Thanks again!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 18, 2015

    Great car buying experience. Larry was helpful and experienced and made this an easy buy. Lots of great cars to choose from.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    June 16, 2014

    Low pressure, fast, and friendly. Over-all a good dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 16, 2014

    Fantastic team of people - great listings on Cars.com made it easy to find the car I wanted. Way to go!!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you Melinda it was a pleasure to assist you with your Automotive needs.

  • 5.0 out of 5
    March 1, 2014

    We just bought our 2010 Jeep Wrangler Rubicon today. They guys here were very helpful, we went to test drive, and left with this Jeep. Very excited, and... glad we went there.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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