McCarthy Chevrolet Lee's Summit

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Reviews

Average Ratings

4.1
30 lifetime reviews. Includes reviews of McCarthy Chevrolet Lee's Summit from DealerRater.com
  • Honest Service
    March 23, 2017

    I have a 2012 chevy sonic i bought from another dealership and i had been taking it to that dealership for general service, but 1 time i got a rec...

    McCarthy Chevrolet Lee's Summit

    Matt, thank you for sharing your review! We're happy to hear that you've had such positive experiences with us. Our team is proud of our helpful...


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    I have a 2012 chevy sonic i bought from another dealership and i had been taking it to that dealership for general service, but 1 time i got a recall in the mail and called them to have everything scheduled and they wound up dropping the ball big time they set me up an appointment only to tell me after i showed up to drop it off that they didnt have my parts and wouldnt have them for awhile and that they forgot to call me. That is the day i said good bye and hello to McCarthy, they are closer to my house and i decided to give them a shot on my recall and it very well for a first experience. and so after that i decided to take my car back again for regular maintenace and well here we are 4 years later. i keep taking it here because these guys and gals are friendly, I am pretty sure by now i have dealt with at least every member of their service team as i don't have anyones personal extension there and just call the dealership and get whoever they send me too. They are honest and tell you what GM recommends you have done to your car and dont push you into it, that's one thing i hate is when you feel like you have to get something done to your car because the advisor says so. i have told them no a few times here and they were ok with that and got me on my way. I used to get these printouts after having service of what may or may not need to be done to my car and they were color coated red, green, yellow but for some reason they stopped i havent seen one in like a year i miss those but that's just something little.One last thing i do like the every 10 oil changes the next one is free i have not seen that from a dealership before that's a nice little touch, however the preferred member key chain cards you get if you signup for their loyalty program thing stink because they faded out way to fast and you can't read the numbers anymore i have 3 of them 1 lasted 10 months and the other only lasted like 6 months now im not sure if you really need them or not but still just having it there and knowing your a preferred customer is a nice little reminder. I have yet to a buy a car from this dealership which is why im writing this review because i am becoming interested in getting a different car so i have been using this site to check on the dealerships with the most satisfaction and im glad to see this place isn't at the bottom. I i think i may have found the deal of a lifetime at another dealership on the car im looking at but if that doesnt work i think i might try McCarthy's sales team and see how i get treated.

    Does recommend this dealer
    Came in for service or repair
    McCarthy Chevrolet Lee's Summit

    Matt, thank you for sharing your review! We're happy to hear that you've had such positive experiences with us. Our team is proud of our helpful, friendly atmosphere. We hope to see you again, just let us know if there's anything else we can do for you!


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  • Truck Buying
    February 15, 2017

    Went to look for a new truck from here as I have been familiar with the service department with my other Silverado. Went in with the stock number ...

    McCarthy Chevrolet Lee's Summit

    Erik, we appreciate your review! We're delighted to hear that you had such a positive experience with us. We'll let Kyle know to keep up the exc...


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    Went to look for a new truck from here as I have been familiar with the service department with my other Silverado. Went in with the stock number from a truck at one of their other dealers. Kyle sat down with me, he found the truck and they went and ran some number and got me all the discounts they could. I was ecstatic with the first price they came back with. No hassle with pricing or interest rate. I even had a work issue so when the truck got to the dealer later that day, I had to run thru the finance and paperwork signing quickly, but nothing was missedoing and all was explained without issue. Will definitely buy from their again and send friends there.

    Does recommend this dealer
    McCarthy Chevrolet Lee's Summit

    Erik, we appreciate your review! We're delighted to hear that you had such a positive experience with us. We'll let Kyle know to keep up the excellent work. Thank you for your business, please let us know if we can be of service in the future!


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  • Ask for salesman Ken Pallante
    February 14, 2017

    I've known Ken for over 20 years and he was the No. 1 reason I went to McCarthy for a new car. He is trustworthy and treats people the right way.

    McCarthy Chevrolet Lee's Summit

    Thanks, John! We're lucky to have Ken on our team; we'll be sure to pass along your kind feedback. We appreciate your business, just let us know...


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    I've known Ken for over 20 years and he was the No. 1 reason I went to McCarthy for a new car. He is trustworthy and treats people the right way.

    Does recommend this dealer
    McCarthy Chevrolet Lee's Summit

    Thanks, John! We're lucky to have Ken on our team; we'll be sure to pass along your kind feedback. We appreciate your business, just let us know if there's anything else we can do for you. Have a happy Valentine's Day!


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  • Good car buying experience!!
    February 14, 2017

    I purchased a brand new 2014 Chevy Sonic from McCarthy Chevy in Lee's Summit in September 2014. I came back a little over 2 years later on Januar...

    McCarthy Chevrolet Lee's Summit

    Thanks for sharing your review! We're glad to hear that you've had such good experiences with us over the years. We'll let Tabitha know to keep ...


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    I purchased a brand new 2014 Chevy Sonic from McCarthy Chevy in Lee's Summit in September 2014. I came back a little over 2 years later on January 2017 and was able to trade the Sonic in for a new 2016 Chevy Cruze Lt. My salesperson was Tabitha Anderson, and she made the experience easy, and well worth it...She got me in exactly what I wanted. I would definitely recommend McCarthy Chevy Lee's Summit to others!!!!

    Does recommend this dealer
    McCarthy Chevrolet Lee's Summit

    Thanks for sharing your review! We're glad to hear that you've had such good experiences with us over the years. We'll let Tabitha know to keep up the great work. We appreciate your business, congratulations on your Chevy Cruze. Have a nice Valentine's Day!


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  • Buyer

    Never buy from them agin told the sponsor my race car if got a truck I did then email the the told me no

    Dealer Response

    Rick, I apologize for any confusion, but we do not commit to supporting a sponsorship or community event, based on a vehicle purchase. Those deci...


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    Never buy from them agin told the sponsor my race car if got a truck I did then email the the told me no

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Rick, I apologize for any confusion, but we do not commit to supporting a sponsorship or community event, based on a vehicle purchase. Those decisions are always kept independent of each other. Thank you, Karl Kramer, Communications Director, 913-800-1155, kkramer@mccarthyautogroup.com


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  • Truck buying experience a good one
    January 4, 2017

    The minute you walk in the door the atmosphere is a friendly one. Vehicle buying experiences are normally not pleasant, but Ken Pallante made the ...

    McCarthy Chevrolet Lee's Summit

    Thank you for the kind review! We're so happy to hear that you enjoyed your experience with us and that Ken was able to meet your needs. We apprec...


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    The minute you walk in the door the atmosphere is a friendly one. Vehicle buying experiences are normally not pleasant, but Ken Pallante made the experience an enjoyable one. He was always very friendly, helpful, and knowledgeable. I would recommend his sales help to anyone.

    Does recommend this dealer
    McCarthy Chevrolet Lee's Summit

    Thank you for the kind review! We're so happy to hear that you enjoyed your experience with us and that Ken was able to meet your needs. We appreciate your business and look forward to serving you again in the future!


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  • Nobody trustworthy there
    January 3, 2017

    I hope this dealer is happy they did nothing but BS my daughter thank you for destroying year Christmas and new year . My daughter went to get a c...


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    I hope this dealer is happy they did nothing but BS my daughter thank you for destroying year Christmas and new year . My daughter went to get a chevy Camaro there last year . They said because she hasn't financed a car that they couldn't do it but if she gets this 2016. Sonic and come back in a year they will get her in what she wanted so we went there in December which she had the car for over a year . Then they told here the only thing she good get was a Silverado for 800 a month because they screwed her on the sonic she still owes 20000 dollars on a 16000 dollar car she has been paying 508 a month for little over a year. We said no so they went to see if they can get her approved for a Malibu. They said it's couple days till Christmas we will get something done Monday. Monday came we where told we need more time wanted a week even told them will give money down any way finally on January 3 we where told by phone call they can't help her so know my daughter is stuck paying 500 a month for a basic sonic . The sad part is I was so impressed last year I got a Silverado. From them also for my wife . We travel a lot everyone loves her truck we send probably 8 people there to get cars even my wife sister got one . But it I have taken off the McCarthy emblem. And will never send anyone there or tell anyone where I got the truck agian .I know as her father I shouldn't have trusted them but I was just trying to make her happy. And just so you know they salesman and the financial guy is no longer there but the GM is . And if they can't sell you a car you will never here from them . I know this post won't change anything there and no one will help my daughter out but I hope no other father's get there daughter done wrong . So McCarthy I hope you guys are happy with your self . You all said she did good will her payment's been on here job for 3 years even got promoted. But you all knew she couldn't trade in her car in a year you should have told her. Know she is upset hates the car . And the bad thing is she walked to work for or 2 weeks just to keep the mileage under 15000 miles . So just remember you ruined 24 year old new year so thanks and you all knew she liked the car she traded in she just wanted a chevy so bad . As her father I will take the blame for making her trade her car in and trusting McCarthy ..so if anyone wants more info just let me know on a post i will contact you . To all mothers and fathers please make sure you all don't get a bunch of BS. And get everything in writing or you will be taken advantage of

    Does not recommend this dealer

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  • Service was fast and courteous.
    August 11, 2016

    The waiting room is comfortable. I was kept informed about the work that was being done on my car and the estimated time it would take. Very frie...

    McCarthy Chevrolet Lee's Summit

    Thank you for your kind words, HHR! We strive to provide our customers with a comfortable and pleasant experience and it is a pleasure to hear we ...


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    The waiting room is comfortable. I was kept informed about the work that was being done on my car and the estimated time it would take. Very friendly, courteous staff.

    Does recommend this dealer
    Came in for service or repair
    McCarthy Chevrolet Lee's Summit

    Thank you for your kind words, HHR! We strive to provide our customers with a comfortable and pleasant experience and it is a pleasure to hear we continue to achieve that goal. Please feel free to let us know if there is anything we can do for you. We appreciate your business and hope to see you again in the future.


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  • Bad experience

    After submitting my interest in the availability of a 2007 Silverado 2500HD I was contacted by a salesman from McCarthy. We set up a time to mee...

    Dealer Response

    Thank you for bringing this to my attention, Chris. We appreciate your feedback and would like a chance to talk with you in order to make things r...


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    After submitting my interest in the availability of a 2007 Silverado 2500HD I was contacted by a salesman from McCarthy. We set up a time to meet the following day. Before leaving my house, which is approximately 45 minutes from the dealership, I called Dylan to make sure that the truck was still available. He told me that it was and he'd hold it till I got there. 10 Minutes from the dealership I get a call informing me that the truck was sold. REALLY! I had my trade, my wife (who by the way hates car shopping) everything I needed to complete a transaction. Then to add insult to injury I see this same truck still being advertised on various websites including their own! What's the deal? I think I'll avoid this place in the future. Buyer beware

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for bringing this to my attention, Chris. We appreciate your feedback and would like a chance to talk with you in order to make things right. Our goal at McCarthy Chevrolet Lee's Summit is to provide an excellent experience every time, so we do take these things seriously and make our best efforts to correct them. I hope to speak with you soon.Karl Kramer Communications Director 913-800-1155 kkramer@mccarthyautogroup.com


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  • Hard to find Express Van!!!

    Even though we had a hard time getting the ordered Express van from the manufacturer, we had a great experience with the people at Mccarthy. From...

    Dealer Response

    Thank you for your review! We're delighted to hear that our team provided you with the great service you deserve. We're glad that we could find ...


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    Even though we had a hard time getting the ordered Express van from the manufacturer, we had a great experience with the people at Mccarthy. From the the salesman Wayne Rogers, to the business manager, Chris Riekens and to Michael Taylor who walked us through the entire process, we had a good experience and most importantly, we would and will buy another car from them. GOOD JOB GUYS!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your review! We're delighted to hear that our team provided you with the great service you deserve. We're glad that we could find the Express Van you wanted! We appreciate your business, please let us know if we can be of help in the future!


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