Serra Chevrolet Buick GMC of Nashville

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
409 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 30, 2020

    Had picked out a nice Infinity and went through the Process with Bryan who was great. Made it easy. We negotiated several items and were very happy with... the deal. We have had the car for several months with no problems and feel we made a good choice and got a very good deal.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    October 1, 2020

    If I could give ZERO stars I would!! I WILL NEVER DO BUSINESS WITH SERRA CHEVROLET EVER AGAIN!!! My boyfriend traded in his 2006 Chevrolet Silverado.... They gave us a trade in of $1000. They said it was all they could do because it has a SALVAGED TITLE! Now I understand a business has to make a profit and business is business and such BUT SERIOUSLY?! How are they gonna try to get $8000 for a truck that has a salvaged title and is about to break down?! Talk about swindling their customers. I’ll never step foot in that dealership again AND I’ll never refer a soul there. UNBELIEVEABLE.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • December 15, 2017

    I was searching for a used pickup truck and saw one they had online. I contacted the dealership through the online contact and received a call back almost... immediately. Sales rep was very nice, willing to set up a time to look at the vehicle, etc. I ultimately ended up going with another vehicle elsewhere but they had great customer service.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Ponyboy, we are very happy we could provide you with a positive experience!

  • 5.0 out of 5
    September 14, 2020

    Keith Gatewood was excellent. Made me a great offer on my vehicle. I will definitely be going back for future purchases. Go to Sierra of Nashville and... ask for him by name guarantee you won’t be disappointed

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 4, 2019

    Fast courteous service. Work was performed in much less time than originally estimated.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 27, 2019

    The service dept got me in, provided a rental and got the repairs done the same day! My salesman, Mark Musgrove set it all up for me, he's great!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 15, 2019

    Charles Townsend was very helpful with getting my car serviced and making sure I didn?t have to miss any work.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 4.0 out of 5
    February 13, 2019

    We had brought our Silverado in for a check engine light and the Assistant Service Manager, Jeff Boyd, went out of his way to help us with the warranty... and repairs. We will gladly work with Mr. Boyd in the future! He took our concern very seriously and made sure we were satisfied with the results. I would definitely recommend him.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    February 11, 2019

    I bought a new 2017 LaCrosse in May, 2018. Serra didn't have one so I bought it elsewhere. I was told at the time of my purchase I could take it to any... Buick dealer for service. As the weather turned cold I realized my heated seats did not work. On Dec. 17 I took my car to Serra for an 8:30 appointment that Buick's "800 help" set up. I spoke with a gentlemen, I believe his name was Charles Townsend, and he agreed the heated seats did not work and said they could fix them. I asked about a loaner, which was supposed to be set up by the "800 help" person. Charles said he didn't know anything about a loaner and that he didn't have one available. He said he would call me when he had one, probably by Wednesday, so I left with my car. I never heard back from him. After the holidays, on Jan. 4th, I called and left a message. I never heard anything back. Buick's "800 help" called me on the 7th and I told them what was going on. They called me back on the 10th, 15th and 18th and said no-one would call them back either. I took the car to another dealer. At this point, I would never do business with this dealership and I would never buy another Buick.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    January 28, 2019

    GABE IS THE MAN Quality salesman Lived up to his word and did what he sai he was gone do

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    Shopped for a new car
    Did make a purchase
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