AutoMatch USA - Jacksonville

Reviews

Average Ratings

4.7
183 lifetime reviews. Includes reviews of AutoMatch USA - Jacksonville from DealerRater.com
  • Auto match

    Had great experience with purchasing our car. The whole process was great


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    Had great experience with purchasing our car. The whole process was great

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Nice cars , horrible staff

    Nice selection of cars , but please make sure you get any promises from sales staff in writing . Even the managers will issue empty promises ! I w...

    Dealer Response

    Matthew, we regret to hear that you had this experience with us. Please call Josh Thurman at 720.498.6506 at your earliest convenience. We would l...


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    Nice selection of cars , but please make sure you get any promises from sales staff in writing . Even the managers will issue empty promises ! I was only given one key at time of purchase and promised another I still have yet to receive!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Matthew, we regret to hear that you had this experience with us. Please call Josh Thurman at 720.498.6506 at your earliest convenience. We would like the opportunity to discuss your experience with you.


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  • Great Buying Experience

    Very seamless and no pressure experience. I didn't plan to buy my Jeep when I went in, but it was too good of a deal to pass up. I'm hesitant writ...

    Dealer Response

    Preston, thank you for taking the time to leave a review for us at AutoMatch. We're happy we could meet your expectations! We are always more than...


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    Very seamless and no pressure experience. I didn't plan to buy my Jeep when I went in, but it was too good of a deal to pass up. I'm hesitant writing a review only one week after purchase as the real value will be determined in the quality of the car in the coming months. That being said, Automatch couldn't have done a better job with the process.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Preston, thank you for taking the time to leave a review for us at AutoMatch. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up.


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  • Thankful

    Went in with no expectations. I had the truck in my driveway within 2 hours. No hassles.

    Dealer Response

    Leslie, we are very happy we could provide you with a positive experience!


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    Went in with no expectations. I had the truck in my driveway within 2 hours. No hassles.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Leslie, we are very happy we could provide you with a positive experience!


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  • car issues with new car right away
    October 18, 2017

    I bought a car 10/8 It was the typical dealer stuff, our cars worth its weight in gold yours is worthless..Typical dealership. I liked the new car...


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    I bought a car 10/8 It was the typical dealer stuff, our cars worth its weight in gold yours is worthless..Typical dealership. I liked the new car so I proceeded with the deal anyways. I thought it was an ok deal but 3 days later it wouldn't start when I was leaving from a restaurant I had lunch at. Needed a new battery. I feel like that would have been found by the dealer in their inspection showing it was low. 1 day later the the service traction control and ABS system notifications came on. I called automatch who told me there is absolutely no warranty. I took it to a mechanic who looked into it said the systems have needed to have been serviced for some time. He showed me how you can do a reset and the alerts go away but when the car does another diagnostic on itself the notifications will comeback on. Sure enough yesterday they came back on. Seems pretty shady of a dealer to do. You feel like you don't need a warranty because you trust they did an accurate and thorough inspection and FIXED all problems not bandage just enough to get it down the road. Not recommending.

    Does not recommend this dealer

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  • I purchased my first car!

    So glad that I could purchase my car from AutoMatch. A great atmosphere with a great staff. They made the process a lot less scary for me. Althoug...

    Dealer Response

    Good day, thanks so much for the great rating and for leaving us with the kind words. Sorry to hear that there were a few issues with your experie...


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    So glad that I could purchase my car from AutoMatch. A great atmosphere with a great staff. They made the process a lot less scary for me. Although we did run into a few issues during the buying process, they made sure I was fully accommodated for my time. For that I am grateful. Overall, a great place and I definitely recommend AutoMatch

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Good day, thanks so much for the great rating and for leaving us with the kind words. Sorry to hear that there were a few issues with your experience. If there's anything we can straighten out, please feel free to call us right away. Your recommendation means a lot to us and we hope to see you back soon. Have an awesome day!


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  • Searching

    I'm a internet personal car buyer, love cars. com. Whenever I'm ready to buy I start here. I found this site searching for car for wife. They con...

    Dealer Response

    Hi Mark! Thanks for the review and for providing some insight from the car-buyer's perspective. Glad to hear that we had a quick contact rate. If ...


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    I'm a internet personal car buyer, love cars. com. Whenever I'm ready to buy I start here. I found this site searching for car for wife. They contacted me with info about the car. I'm 4hrs away and we could do business. So customers service was good.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi Mark! Thanks for the review and for providing some insight from the car-buyer's perspective. Glad to hear that we had a quick contact rate. If there's anything we can do for you, please let us know. Take care!


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  • First car buying experience

    Honestly couldn't have asked for a better experience for my first time purchasing my own vehicle. Rick was very attentive and he didn't seem to ge...

    Dealer Response

    We strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoMatch Jacksonville. It is fantastic to hear that...


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    Honestly couldn't have asked for a better experience for my first time purchasing my own vehicle. Rick was very attentive and he didn't seem to get annoyed or anything at all by my billion questions or by my dad's attempts at wheeling and dealing (lol). Glen, the document specialist, was very helpful in explaining everything and in ensuring we had as smooth of an experience as possible. He had wonderful customer service skills. I've witnessed several other car buying experiences with other dealerships and they usually bounce you from person to person trying to sell more to you and they drag out the process. This wasn't like that at all. We were pretty much with the same person and in the same room most of the time. Being in a customer service management field, the only nitpicky issue I saw was the lack of greeting from the girl who was the front desk receptionist/secretary. She had her head phones in the whole time and didn't say a word to us. Everyone else who worked there seemed very happy and customer-oriented. Great experience overall.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoMatch Jacksonville. It is fantastic to hear that we made your very first car buying experience an awesome one and that the whole crew was hard at work. Each member of the crew will be congratulated on their hard work and commitment. We truly appreciate you taking time out of your busy day to leave us this feedback. We're glad to hear we delivered such a great experience and if there's anything further we can do for you, we are happy to help!


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  • Bought and had my car fixed

    Absolutely horrible experience from the buying experience all the way to my loaner car and the waiting process who made this situation slightly al...

    Dealer Response

    Jessica, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was n...


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    Absolutely horrible experience from the buying experience all the way to my loaner car and the waiting process who made this situation slightly alright was Cody who's the service manager! My loaner car got a check engine light and instead of the delearship swapping vehicles they wanted me to wait and tried writing it off as only a battery! This was the worst experience ever I ended up requesting my vehicle minus it being 100% done

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Jessica, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact Dave Remsen at 904.647.1982 to discuss ways we can better serve you in the future.


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  • Automatch USA was surprisingly good

    I had never heard of Automatch USA but this car-buying experience couldn't have been easier. No pressure - very laid-back atmosphere. Everyone w...

    Dealer Response

    Hello, Don, we are very glad that you had an awesome car-buying experience with us and we appreciate your honest feedback! We're thrilled to see t...


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    I had never heard of Automatch USA but this car-buying experience couldn't have been easier. No pressure - very laid-back atmosphere. Everyone was very helpful, courteous, and professional. Mike Hills was our guy and did a fabulous job. The only negative is that the truck we bought wasn't detailed very well and was missing owners manuals. I had to vacuum some old French fries and candy pieces from under the back seat when I got it home so check your vehicle carefully. Otherwise, a great experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello, Don, we are very glad that you had an awesome car-buying experience with us and we appreciate your honest feedback! We're thrilled to see that Mike did an awesome job to help get you into the perfect vehicle and we hope it's everything you imagined. Very sorry that you had to vacuum out old fries and candy...we will make sure this kind of thing never happens again. Thank you for your honesty and thanks again for choosing us. We hope you have an awesome day and we wish to have you back soon!


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