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Reviews

Average Ratings

4.5
9 lifetime reviews. Includes reviews of Stevenson Mazda from DealerRater.com
  • Outstanding Dealership
    April 18, 2017

    Very knowledgeable about their inventory. Kevin and Drek really took care of my concerns and answered all my questions concerning my purchase. Out...


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    Very knowledgeable about their inventory. Kevin and Drek really took care of my concerns and answered all my questions concerning my purchase. Outstanding and overall great Dealership....

    Does recommend this dealer

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  • Ms. Melody Wang
    November 8, 2016

    I call a Week ago on Sunday. Joe answer the phone I told him what I wanted, Joe told me that inventory shown the car I wanted in Wilmington he can...


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    I call a Week ago on Sunday. Joe answer the phone I told him what I wanted, Joe told me that inventory shown the car I wanted in Wilmington he can get it for me. He so efficient person we went and get it leasing for 4 years. I will do that again in this location instead in New Bern( where I live). New Bern sale person was good but manager didn't want to close the deal that pushing me to call Jacksonville dealer. Lucky me to had Joe help us to seal the deal.

    Does recommend this dealer

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  • Easy, and helpful
    April 14, 2016

    My salesperson Coral was a very big help to me as first time car buyer. She made it simple and enjoyable, and I couldn't be more pleased. I am in ...


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    My salesperson Coral was a very big help to me as first time car buyer. She made it simple and enjoyable, and I couldn't be more pleased. I am in absolute love with my 2016 Mazda 3 I Sport.

    Does recommend this dealer

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  • The worst I've ever had
    March 2, 2016

    I traded in a car, signed the papers on a car and left the dealership with said car , and was then told 2.5 weeks later they said the bank wasn't ...


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    I traded in a car, signed the papers on a car and left the dealership with said car , and was then told 2.5 weeks later they said the bank wasn't onboard anymore and decided to dump the deal. So they then called my command instead of calling me and caused issues for me at work . They demanded my chain of command make me bring the car back , so after I finally spoke with the bank I was then told they needed more info and couldn't approve the deal after I've already had the car 2.5 weeks .. So I took the car back to get my trade in which doesn't have plates on it , and was told they couldn't give me any sort of plates or anything so essentially I was completely screwed over .. I would never work with them or any of their partner dealerships again .. I'm supposed to leave their dealership with no plates or registration ..

    Does not recommend this dealer

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  • Excellent Car Buying Experience
    January 6, 2016

    Our salesperson, Chris Repstein was amazing! Car buying itself is already stressful enough, he was very patient and made us feel comfortable! We w...


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    Our salesperson, Chris Repstein was amazing! Car buying itself is already stressful enough, he was very patient and made us feel comfortable! We will definitely buy from him again!

    Does recommend this dealer

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  • Great experience
    December 13, 2015

    It was a great experience returning to Stevenson Mazda to purchase a vehicle. Already had an idea of what we wanted, so it wasn't difficult at all...


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    It was a great experience returning to Stevenson Mazda to purchase a vehicle. Already had an idea of what we wanted, so it wasn't difficult at all to search for a great vehicle at a great price. Jordan Malone helped us find just the right vehicle. I would refer anyone looking for a vehicle, to Stevenson Mazda.

    Does recommend this dealer

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  • Great deal; customer service; ELATED!!!

    So I went to Stevenson Mazda in Jacksonville, NC to test drive the new 2016 Mazda Miata MX5. John, the salesman initially contacted me after my in...

    Dealer Response

    Tim, Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it important we do everything in our powe...


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    So I went to Stevenson Mazda in Jacksonville, NC to test drive the new 2016 Mazda Miata MX5. John, the salesman initially contacted me after my inquiry into the vehicle via online. He sent me a very, very "aggressive" offer that further "encouraged" me to stop in and test drive that beautiful machine. Chris (another salesman), was very pleasant and nonchalantly asked me if I wanted to test drive the Miata and gave me the opportunity to drive it for about 2 hours since John was out with another customer. No pressure and no hassle once we got back from our test drive. We explored my options in regards to the price of the Miata. It was absolutely no pressure, no "heavy handedness", no "hard sell" from John. He offered an outstanding price, substantially lower than the MSRP/sticker price. We only "negotiated" twice; down/monthly payment and value of my trade-in; a 2004 350Z Nissan Touring Roadster. Not only did they accept my asking price of the trade in value of the 350Z, they accepted my renegotiation of the down/monthly payment! WOW!!! (obviously this is a positive review since I got an outstanding deal!!!) I wanted to say that not only John, Chris, but also the other Chris, the Manager, were very pleasant and very cooperative to say the least. I walked in wanting to test drive the Miata and ended up trading my used vehicle and purchasing the Miata. I was speechless, speechless because i got an outstanding deal with no hassle, no haggle, and no "surprises"!!!! My wife and I had lunch with John (he treated) while they were finishing up with the paperwork. I asked him if he could get with the "Finance Guy" and let them know I wasn't interested in any "additional warranties" and no "up selling" when I meet with him. Would't you know it, they honored my request!!!! All the final paperwork was there for my signature and that was that!!! One of the "easiest" and the most pleasant experience in buying a brand new car!!! I want to thank John, Chris, and Chris for a great experience! Will I go back to them if I or anyone else wanted a recommendation? I sure would/will in a heart beat!!! Thanks gentlemen!!!! Very, very, very happy customer. Mine you, it was Halloween; purchased a brand new, gorgeous Miata and still made it home in time to greet the trick or treaters!!!! This experience was all treat and absolutely NO TRICK!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Tim, Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! It does not surprise us that John and Chris went above and beyond for you; it is just an example of why they are such a great asset to our team. We will make sure they hear of your kind words. All of us at Stevenson Mazda await your return. Please let us know how we may be able to help next! Hal Wray | GM | hal_wray@stevensonmazda.com


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  • Kevin Frost was great to us.
    July 12, 2015

    If you are looking for a great car go to Mazda in jacksonville. They worked with me and make sure you ask for Kevin Frost. He is great

    Stevenson Mazda of Jacksonville

    Thanks for your outstanding review, Nick! I'm very happy to hear that Kevin was of such help to you. We strive to provide excellent customer servi...


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    If you are looking for a great car go to Mazda in jacksonville. They worked with me and make sure you ask for Kevin Frost. He is great

    Does recommend this dealer
    Stevenson Mazda of Jacksonville

    Thanks for your outstanding review, Nick! I'm very happy to hear that Kevin was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Hal Wray , GM , hal_wray@stevensonmazda.com


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  • I was looking for a new car that i could afford. Trying...
    May 17, 2012

    I was looking for a new car that i could afford. Trying to keep payment in range i could afford. They worked with me on what i needed, payment i...


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    I was looking for a new car that i could afford. Trying to keep payment in range i could afford. They worked with me on what i needed, payment i needed and zero down i needed. After 3 days they finally found something perfect for me. I am very greatful and love my new car. Thank you so much to Crystal, Austin , and Gary for all your help. I will recommend Stevenson Mazda to everyone i know!

    Does recommend this dealer

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