Sunland Park Chrysler Jeep Dodge RAM

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Reviews

Average Ratings

3.7
115 lifetime reviews.
  • OUTSTANDING SERVICE

    Thanks to Jerry Jenkerson, and Art Hernandez both of my purchases have been completely amazing. I would not recommend going anywhere else in El Pa...


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    Thanks to Jerry Jenkerson, and Art Hernandez both of my purchases have been completely amazing. I would not recommend going anywhere else in El Paso but here. It was First Class Service all the way. QUICK, PAINLESS and straight to the point. I picked out what my wife and I liked, they had it ready, explained the difference of buying used vs new, and both these salesman were in it for the customer, not thier commission on sales. I highly recommend going to see either Jerry, or Art for your car buying experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Careless mechanics

    I went in to have my catalytic converter replaced in accordance with the factory recall. I drove home the same day with music blasting so I didn't...

    Dealer Response

    Miguel, thank you for sharing your experience with us. We regret to hear that you've had an unfortunate event occur with us. We understand your fr...


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    I went in to have my catalytic converter replaced in accordance with the factory recall. I drove home the same day with music blasting so I didn't notice until the following mornin the wrateling noise coming from the back of my truck. They had left my bumper loose on my Ram 2500. Easy fix for me I know. But the point is there whole jobs is to turn wrenches and make sure everything is tightened back up before the vehicle is returned. Well it wasn't. So much for quality control at this location.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Miguel, thank you for sharing your experience with us. We regret to hear that you've had an unfortunate event occur with us. We understand your frustrations and would like an opportunity to improve your experience with us. Please reach out to us so we can learn more about your visit and see if we can solve anything that went wrong. I look forward to hearing from you. Trevor Wolf, Customer Care Manager, (915)231-4132, twolf73@hotmail.com


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  • bad service experience

    Summary Poor product and brand knowledge Questionable service practices Service advisor not well educated on Jeep brand and policies. Had to le...

    Dealer Response

    We're concerned to hear that we didn't meet your expectations. We always want our customers to be completely satisfied with the services we provi...


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    Summary Poor product and brand knowledge Questionable service practices Service advisor not well educated on Jeep brand and policies. Had to leverage from out of town dealership to assist service advisor in doing his job to service AC with JEEP warranty. Vehicle covered under Jeep warranty Took 10 days to get oil change done for $45 and finding out after pick up oil life was still 30% Had to return to validate issue with service manager. Extremely disappointing SERVICE experience

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We're concerned to hear that we didn't meet your expectations. We always want our customers to be completely satisfied with the services we provide. We would like to discuss this with you to see how we can make things right. Please contact me at your convenience so I can work on fixing anything that went wrong. -Trevor Wolf, Customer Care Manager, (915)231-4132, twolf73@hotmail.com


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  • Sunland park dodge

    Very helpful and nice employees! Mike Edmond was one of the employees who helped me very sweet also very helpful!

    Dealer Response

    We appreciate the five-star review, Val! We are proud of Mike and all our employees for all they do to help our customers. We are glad you enjoyed...


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    Very helpful and nice employees! Mike Edmond was one of the employees who helped me very sweet also very helpful!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We appreciate the five-star review, Val! We are proud of Mike and all our employees for all they do to help our customers. We are glad you enjoyed your time with us and hope you'll feel free to contact us anytime if you ever have any questions or concerns.


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  • Awesome service

    Jeremy Ortiz was very helpful answered all my questions he was very professional loved it ..... will be sending more people his way

    Dealer Response

    Jessica, thank you for the excellent review! We are proud of Jeremy and all our employees for their helpful care and dedication to our customers. ...


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    Jeremy Ortiz was very helpful answered all my questions he was very professional loved it ..... will be sending more people his way

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Jessica, thank you for the excellent review! We are proud of Jeremy and all our employees for their helpful care and dedication to our customers. We work hard to provide the kind of professional and knowledgeable service he gave you. Please feel free to contact us anytime if you ever have any questions or concerns.


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  • Jesus lopez dodge durange citedel

    My wiFe and I purchased a dodge Durango Citadel edition from Mike marrufo. First off great sales man! You guys really do have a special guy work...

    Dealer Response

    We appreciate the five-star review, Jesus! We will be certain to pass your kind words onto Mike. We want all our customers to feel like we will go...


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    My wiFe and I purchased a dodge Durango Citadel edition from Mike marrufo. First off great sales man! You guys really do have a special guy working your show room. Not only did mike show up on his day off to come make the deal. Which I thought he went above and beyond your standards. This is our second vehicle we buy from him. We purchased my daughter fiat pop and I feel this will not be our last purchase there. I will continue to use your dealership for all my future purchases. Thank you mike so much! We love our vehicle! Hopefully the hellcat is in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate the five-star review, Jesus! We will be certain to pass your kind words onto Mike. We want all our customers to feel like we will go out of our way to make certain they get the care they deserve. We are thrilled to have had your repeated business and hope you're enjoying your new Dodge Durango Citadel. We look forward to seeing you again in the future.


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  • Mr. Javier Ochoa #1 Salesman

    We went in to window shop for a bit and came out with a brand new hellcat for my husband. Our salesman could not have been anymore professional a...

    Dealer Response

    Hilda, we are so glad to hear that Javier was able to be of great assistance. We will be sure to tell him how much you appreciate his help. We tha...


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    We went in to window shop for a bit and came out with a brand new hellcat for my husband. Our salesman could not have been anymore professional and helpful. Mr. Ochoa along with everyone else involved in making this sale possible are as professional and courteous as they come. I recommend this dealership to anyone that is looking for a hassle free vehicle purchase. Thank you Mr. Javier Ochoa for making our vehicle purchase such a great experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hilda, we are so glad to hear that Javier was able to be of great assistance. We will be sure to tell him how much you appreciate his help. We thank you for your business and invite you to return. Enjoy your new Hellcat!


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  • 2017 RT Charger

    Mr AC Avila was very professional & works hard for his clients. Made my purchase a breeze & look forward on a future return!!

    Dealer Response

    Jorge, thank you for sharing your feedback with us. We are thrilled to hear that Mr. Avila was able to help you. We appreciate your business and l...


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    Mr AC Avila was very professional & works hard for his clients. Made my purchase a breeze & look forward on a future return!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jorge, thank you for sharing your feedback with us. We are thrilled to hear that Mr. Avila was able to help you. We appreciate your business and look forward to seeing you again!


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  • Great Service

    Mr. Alan Hernandez was very helpul in explaining all options. He was very kind and his enthusiam will have us back again. We will be sending our f...

    Dealer Response

    Jenni, thanks for sharing your review! We're glad to hear that Alan took such great care of you. We look forward to seeing you again, we appreci...


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    Mr. Alan Hernandez was very helpul in explaining all options. He was very kind and his enthusiam will have us back again. We will be sending our friends over to Sunland Park Dodge.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jenni, thanks for sharing your review! We're glad to hear that Alan took such great care of you. We look forward to seeing you again, we appreciate your business and your recommendation!


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  • JOSE gutierrez

    If you are looking for great customer service, Its only one person at this dealership that is going to be able to deliver, BILL HAWKINS, I HIGH...

    Dealer Response

    Thanks for taking the time to post a review, Jose. I'm happy to see you recommend Bill very highly. Thank you for coming to see us. It was a pleas...


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    If you are looking for great customer service, Its only one person at this dealership that is going to be able to deliver, BILL HAWKINS, I HIGHLY RECOMEND HIM TO ALL MY FRIENDS AND FAMILY.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to post a review, Jose. I'm happy to see you recommend Bill very highly. Thank you for coming to see us. It was a pleasure to have you with us.


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