Thanks to Jerry Jenkerson, and Art Hernandez both of my purchases have been completely amazing. I would not recommend going anywhere else in El Paso b
ut here. It was First Class Service all the way. QUICK, PAINLESS and straight to the point. I picked out what my wife and I liked, they had it ready, explained the difference of buying used vs new, and both these salesman were in it for the customer, not thier commission on sales. I highly recommend going to see either Jerry, or Art for your car buying experience.
This was our first time ever purchasing a new car. It seemed daunting at first and we didn't really know what to expect. However, I want to specifica
lly commend Ms. Shelly Karl, who greeted us with a very friendly and welcoming hospitality. She was very patient in showing my husband and I various options and understanding our ordeal. She even went above and beyond by going the extra mile to accommodate us and guide us as to what we needed to complete the purchase process. I must say she truly is a people's person and made it less daunting. Thank you Ms. Shelly for being my sales consultant. You were awesome! I also want to thank Mr. Craig Mulligan, one of the financial managers, for explaining thoroughly each aspect of the financial deal and being able to obtain a great deal for us first time buyers.
Congratulations on the purchase of your first car, Miriam! We're so glad that you chose Sunland Park and that you enjoyed your sales experience with S
helly. We appreciate your business and look forward to your next visit!
I had a great experience buying used car. Shelly the sales rep that helped us was awesome.
Thank you for sharing your experience. It is wonderful to hear that you had an excellent buying experience with us. We hope that your visit was what y
ou expected and more. Don't hesitate to call us if you need anything!
I went in to have my catalytic converter replaced in accordance with the factory recall. I drove home the same day with music blasting so I didn't not
ice until the following mornin the wrateling noise coming from the back of my truck. They had left my bumper loose on my Ram 2500. Easy fix for me I know. But the point is there whole jobs is to turn wrenches and make sure everything is tightened back up before the vehicle is returned. Well it wasn't. So much for quality control at this location.
Miguel, thank you for sharing your experience with us. We regret to hear that you've had an unfortunate event occur with us. We understand your frustr
ations and would like an opportunity to improve your experience with us. Please reach out to us so we can learn more about your visit and see if we can solve anything that went wrong. I look forward to hearing from you. Trevor Wolf, Customer Care Manager, (915)231-4132, email@example.com
Summary Poor product and brand knowledge Questionable service practices Service advisor not well educated on Jeep brand and policies. Had to levera
ge from out of town dealership to assist service advisor in doing his job to service AC with JEEP warranty. Vehicle covered under Jeep warranty Took 10 days to get oil change done for $45 and finding out after pick up oil life was still 30% Had to return to validate issue with service manager. Extremely disappointing SERVICE experience
We're concerned to hear that we didn't meet your expectations. We always want our customers to be completely satisfied with the services we provide.
We would like to discuss this with you to see how we can make things right. Please contact me at your convenience so I can work on fixing anything that went wrong. -Trevor Wolf, Customer Care Manager, (915)231-4132, firstname.lastname@example.org
Very helpful and nice employees! Mike Edmond was one of the employees who helped me very sweet also very helpful!
We appreciate the five-star review, Val! We are proud of Mike and all our employees for all they do to help our customers. We are glad you enjoyed you
r time with us and hope you'll feel free to contact us anytime if you ever have any questions or concerns.
Jeremy Ortiz was very helpful answered all my questions he was very professional loved it ..... will be sending more people his way
Jessica, thank you for the excellent review! We are proud of Jeremy and all our employees for their helpful care and dedication to our customers. We w
ork hard to provide the kind of professional and knowledgeable service he gave you. Please feel free to contact us anytime if you ever have any questions or concerns.
My wiFe and I purchased a dodge Durango Citadel edition from Mike marrufo. First off great sales man! You guys really do have a special guy working
your show room. Not only did mike show up on his day off to come make the deal. Which I thought he went above and beyond your standards. This is our second vehicle we buy from him. We purchased my daughter fiat pop and I feel this will not be our last purchase there. I will continue to use your dealership for all my future purchases. Thank you mike so much! We love our vehicle! Hopefully the hellcat is in the future.
We appreciate the five-star review, Jesus! We will be certain to pass your kind words onto Mike. We want all our customers to feel like we will go out
of our way to make certain they get the care they deserve. We are thrilled to have had your repeated business and hope you're enjoying your new Dodge Durango Citadel. We look forward to seeing you again in the future.
We went in to window shop for a bit and came out with a brand new hellcat for my husband. Our salesman could not have been anymore professional and h
elpful. Mr. Ochoa along with everyone else involved in making this sale possible are as professional and courteous as they come. I recommend this dealership to anyone that is looking for a hassle free vehicle purchase. Thank you Mr. Javier Ochoa for making our vehicle purchase such a great experience.
Hilda, we are so glad to hear that Javier was able to be of great assistance. We will be sure to tell him how much you appreciate his help. We thank y
ou for your business and invite you to return. Enjoy your new Hellcat!
Mr AC Avila was very professional & works hard for his clients. Made my purchase a breeze & look forward on a future return!!
Jorge, thank you for sharing your feedback with us. We are thrilled to hear that Mr. Avila was able to help you. We appreciate your business and look
forward to seeing you again!