Reviews
Write a reviewDISHONEST & AWFUL CUSTOMER SERVICE - DON'T DO IT!
Horribly disappointed in our experience with Sales at Mini of Nashville. I loved my Mini which was leased in WI but I turned it in at this location after moving. The salesperson offered to purchase the car back from us (so they could keep it at the dealership and sell it themselves) we asked how much they would offer. After giving the offer amount, I asked if we would still be charged the $350 disposition fee and they told me "no". He said "no, you will not be sent that bill anymore since we are buying it". Two weeks later we received a bill for $368. We have tried to contact the finance department and sales over a dozen times the last two weeks and no one will call us back. We have also been disconnected multiple times. I would never trust this dealership and would HIGHLY DISCOURAGE YOU TO DO BUSINESS HERE. Very dishonest and avoid dealing with customer concerns.
DISHONEST & AWFUL CUSTOMER SERVICE - DON'T DO IT!
Horribly disappointed in our experience with Sales at Mini of Nashville. I loved my Mini which was leased in WI but I turned it in at this location after moving. The salesperson offered to purchase the car back from us (so they could keep it at the dealership and sell it themselves) we asked how much they would offer. After giving the offer amount, I asked if we would still be charged the $350 disposition fee and they told me "no". He said "no, you will not be sent that bill anymore since we are buying it". Two weeks later we received a bill for $368. We have tried to contact the finance department and sales over a dozen times the last two weeks and no one will call us back. We have also been disconnected multiple times. I would never trust this dealership and would HIGHLY DISCOURAGE YOU TO DO BUSINESS HERE. Very dishonest and avoid dealing with customer concerns.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
It's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please reach out to us at (615) 338-7429 to speak to our manager directly.
Mini S Convertible
Deb was great in service. Mini runs good again Great service and communication for service
Mini S Convertible
Deb was great in service. Mini runs good again Great service and communication for service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Bob Helsley! We're so happy we were able to help you out! We can't wait to see you again, have a great day.
2003. Mini Cooper S Repair
Excellent. Great service rep. Timely repair. Nice facility.
2003. Mini Cooper S Repair
Excellent. Great service rep. Timely repair. Nice facility.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
James Crinean, we strive for 100% satisfaction, and it is great to see you had such a positive experience at MINI of Nashville. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Good Buying Experience
Took several weeks from first contact to purchasing a vehicle but sales person was very helpful and patient.
Good Buying Experience
Took several weeks from first contact to purchasing a vehicle but sales person was very helpful and patient.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bofus, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
Over and above service
Debbie B is the best service person ever! She always goes that extra mile for her customers.
Over and above service
Debbie B is the best service person ever! She always goes that extra mile for her customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Karen V, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care!
2013 Clubman S 155000 miles going strong
Great place for service. Always happy with work done.
2013 Clubman S 155000 miles going strong
Great place for service. Always happy with work done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Smokey Simons, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent
Debi with the mini side of the house was awesome! She was very helpful and informative!
Excellent
Debi with the mini side of the house was awesome! She was very helpful and informative!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James Fyock, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!
Excellent Service Team
Excellent customer service. Will go out there way to help you
Excellent Service Team
Excellent customer service. Will go out there way to help you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Pamela Jasper, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Mini of Nashville
Great , no stress. Salespeople were very helpful. Everything went well in buying my new Mini.
Mini of Nashville
Great , no stress. Salespeople were very helpful. Everything went well in buying my new Mini.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Barbara Carroll-freeman, we strive for 100% satisfaction, and it is great to see you had such a positive experience at MINI of Nashville. We hope to be of service to you again in the future. Best wishes, MINI of Nashville
Mini of Nashville
Best and stress free. Sales person were great. Good experience.
Mini of Nashville
Best and stress free. Sales person were great. Good experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Barbara Carroll-freeman, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!