MINI of Nashville

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(122 reviews)
Sales hours: 9:00am to 7:30pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:30pm 7:30am–6:00pm
Tuesday 9:00am–7:30pm 7:30am–6:00pm
Wednesday 9:00am–7:30pm 7:30am–6:00pm
Thursday 9:00am–7:30pm 7:30am–6:00pm
Friday 9:00am–7:30pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2020 state dealer award View 2 awards
2020 state dealer award
2020 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(122 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

DISHONEST & AWFUL CUSTOMER SERVICE - DON'T DO IT!

Horribly disappointed in our experience with Sales at Mini of Nashville. I loved my Mini which was leased in WI but I turned it in at this location after moving. The salesperson offered to purchase the car back from us (so they could keep it at the dealership and sell it themselves) we asked how much they would offer. After giving the offer amount, I asked if we would still be charged the $350 disposition fee and they told me "no". He said "no, you will not be sent that bill anymore since we are buying it". Two weeks later we received a bill for $368. We have tried to contact the finance department and sales over a dozen times the last two weeks and no one will call us back. We have also been disconnected multiple times. I would never trust this dealership and would HIGHLY DISCOURAGE YOU TO DO BUSINESS HERE. Very dishonest and avoid dealing with customer concerns.

1.0

DISHONEST & AWFUL CUSTOMER SERVICE - DON'T DO IT!

Horribly disappointed in our experience with Sales at Mini of Nashville. I loved my Mini which was leased in WI but I turned it in at this location after moving. The salesperson offered to purchase the car back from us (so they could keep it at the dealership and sell it themselves) we asked how much they would offer. After giving the offer amount, I asked if we would still be charged the $350 disposition fee and they told me "no". He said "no, you will not be sent that bill anymore since we are buying it". Two weeks later we received a bill for $368. We have tried to contact the finance department and sales over a dozen times the last two weeks and no one will call us back. We have also been disconnected multiple times. I would never trust this dealership and would HIGHLY DISCOURAGE YOU TO DO BUSINESS HERE. Very dishonest and avoid dealing with customer concerns.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

It's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please reach out to us at (615) 338-7429 to speak to our manager directly.

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5.0

Mini S Convertible

Deb was great in service. Mini runs good again Great service and communication for service

5.0

Mini S Convertible

Deb was great in service. Mini runs good again Great service and communication for service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Bob Helsley! We're so happy we were able to help you out! We can't wait to see you again, have a great day.

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5.0

2003. Mini Cooper S Repair

Excellent. Great service rep. Timely repair. Nice facility.

5.0

2003. Mini Cooper S Repair

Excellent. Great service rep. Timely repair. Nice facility.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

James Crinean, we strive for 100% satisfaction, and it is great to see you had such a positive experience at MINI of Nashville. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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5.0

Good Buying Experience

Took several weeks from first contact to purchasing a vehicle but sales person was very helpful and patient.

5.0

Good Buying Experience

Took several weeks from first contact to purchasing a vehicle but sales person was very helpful and patient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Bofus, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

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5.0

Over and above service

Debbie B is the best service person ever! She always goes that extra mile for her customers.

5.0

Over and above service

Debbie B is the best service person ever! She always goes that extra mile for her customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Karen V, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care!

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5.0

2013 Clubman S 155000 miles going strong

Great place for service. Always happy with work done.

5.0

2013 Clubman S 155000 miles going strong

Great place for service. Always happy with work done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Smokey Simons, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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5.0

Excellent

Debi with the mini side of the house was awesome! She was very helpful and informative!

5.0

Excellent

Debi with the mini side of the house was awesome! She was very helpful and informative!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

James Fyock, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

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5.0

Excellent Service Team

Excellent customer service. Will go out there way to help you

5.0

Excellent Service Team

Excellent customer service. Will go out there way to help you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Pamela Jasper, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

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5.0

Mini of Nashville

Great , no stress. Salespeople were very helpful. Everything went well in buying my new Mini.

5.0

Mini of Nashville

Great , no stress. Salespeople were very helpful. Everything went well in buying my new Mini.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Barbara Carroll-freeman, we strive for 100% satisfaction, and it is great to see you had such a positive experience at MINI of Nashville. We hope to be of service to you again in the future. Best wishes, MINI of Nashville

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5.0

Mini of Nashville

Best and stress free. Sales person were great. Good experience.

5.0

Mini of Nashville

Best and stress free. Sales person were great. Good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Barbara Carroll-freeman, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

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See all 122 reviews