Dealing with these people is like pulling your own tooth!! It's a sad that a car dealer can be this inept and unprofessionally run!!
So far I have just had regular scheduled maintenance done here. There prices are very competitive and I have only heard good things from friends. One thing... of note on the last oil change. The mechanic came to me and showed me oil on the air filter and let me know it was a bad PCV. It lets me know that even on an oil change they are actually doing the inspection checklist. I replaced the PCV and air filter myself because it was cheaper to do it that way but it was still a good catch.