Metro West Auto Sales

Best dealership on the east coast. Super inventory people are the best. Bought a 21 Tesla Y everything perfect!

I purchased a 2018 Tesla Model S 100D at Metro West Auto Sales. It took a bit longer than anticipated due to some issues that needed to be addressed, but nevertheless they were addressed properly. The transaction overall was quite smooth and fair and I was contacted every couple of days with a status update. They offer vehicles with great pricing and they do not up-charge later with ridiculous priced doc. fee or any hidden fees. Eugene, Igor and Jana were always courteous and professional. No pressure tactics. They also assisted me with the incentives (state rebate and federal tax credit). I will definitely recommend them and consider them for my next vehicle purchase.

I recently checked out a Subaru Crosstrek because the place was local & it was listed as a great price. Took it to my mechanic & he showed me the underside & said do not buy it! He said the car had be under water from the looks of it. It was coated with dirt & gravel in all the holes. Not just driving thru puddles kinda dirt. It was super rusted too. It looked as if it had been undercoated with sprayed on dirt. When I first looked at the car they said they go over them before they sell them and before they go out. This car was definitely not looked at based on the underside. I’ve had this mechanic for years so I trust him plus I’ve since looked at a few more cars & not one has come close to looking this bad underneath. I should have suspected something was wrong because it was a great price & still sitting on the lot for a couple months. When I told the woman working there what my mechanic said, she changed her friendly tone & said she’d look into it but the car is still in the lot & same price. Hopefully anyone else looking at cars there gets them thoroughly checked out by a reputable mechanic first

I was interested in a Crown Victoria, and found one on Carfax from this dealer. The price was 128 above Carfax value, which wasn't too bad. I went to their website, but there were no pictures. However, they put in the description "Excellent condition inside and out". Days later they added another thousand or so to the price, making the car 1000+ over the Carfax estimate. I called and asked why, and they said it was because the car had some detailing, some fixing, and etc. They finally uploaded pictures, and the car looked great. I made an appointment the other day to come in on Monday, and drove an hour to Worcester to test drive the car and potentially trade mine in towards it. I told them I had an appointment to check out the Crown Victoria, and the gentleman there said "don't turn it off, the battery is dead". Okay, sure. The first thing I noticed is that the car looked much better in the pictures. In person there were scratches and etc. I ask if there is any rust, he says no. I check under the hood, where there appeared to be traces of rust. This is a 12 year old car, so I get wear and tear is a possibility, but if there is a lot of wear and tear, don't put "excellent condition inside and out" in the description. I got in the car, and another gentleman walked over. I asked him some questions, and then told him I have a potential trade in. He immediately told me my trade in would be 300 max, which I told him should not be the case, as the Carfax estimate trade in value was 1,500+. He dismissed that, which made me feel as though I was being low balled intentionally, and that their promise on their website, "get the best value for your trade in", is not genuine. I mean, if the best value for my trade in is 1,500+ and he offers me 300, that doesn't seem like that promise would be delivered. I drive the vehicle, and turn onto a street. The car was behaving strangely. The dealer said there was a full tank of gas, but now the gas says empty. The speedometer still hasn't moved even though we are driving. I turn into a driveway and start to reverse to turn around and head back, and the car dies as I'm pulling out. We had to call and have their mechanic come and give us a jump. The mechanic then told us that there was probably no gas, even though the gentleman on the lot says there was a full tank. All of this was highly disappointing. I feel like the car was misrepresented, and that they did not consider my needs as a customer. The mechanic was nice, though. NOTE: I left this same review on Google, and the dealership responded by literally making up stories about this day. They said my trade-in had 300,000 miles on it and is only good for the junk yard. My trade-in has 165,000 miles on it. I can prove this. They said they told me "this car needs a battery and you should not drive it", but that I "insisted on driving it". That conversation never happened. I called and told the lady that works there about this, and she apologized and assured me that she will speak to the employee and ask him to change the response to an honest one, but that she could no longer find the review on Google. This is because someone reported my review and it has been made private by Google. It is odd to me that the same week I posted the above review, it was reported. I'm not sure why reporting it worked, as there is no bad language or anything in the review, but that's google for you. Overall this is the worst experience I have ever had at a car dealership. Not only because the car was misrepresented, but because the employee posted a dishonest response to my review, which showed me that they just can't be trusted.

I had a very good experience at METRO WEST AUTO SALES. The girl who works the front desk, YANA, was very helpful and pleasant. She answered all my my questions and got the sale done fast and easy. I had a few minor issues that needed to be looked at after the sale. A man named JIM was very helpful to get the issues straightened out very quickly. All in all I would recommend buying a car from METRO WEST AUTO SALES! i came all the way from Springfield MA. Thanks for a great experience! Rob the Leprechaun.

If we could give this place a negative rating, we would. They failed to repair our vehicle, and the customer service was horrible. We do not recommend them for anything.

I purchased my first electric car here, they had many to choose from. I test drove four before I made my decision. All cars in really good shape. Manager was very knowledgeable and educative. Thank you!

I contacted them, they responded within 10 min, came to test drive, bought the car! Nice and easy, very happy with transaction. Large in inventory on good car!

$300 charge to "detail" and change the black-as-night oil *after* you sign. Yeah, right. You want to sell a car, that should be done as soon as it hits the lot. Dirty smelly interior was bad enough, don't insult me,guy. Most inventory looked to be SmartCars, so the rest are likewise probably bargain bin vehicles.

Really good place to buy a good reliable used car. I found them on cars.com, they contacted me, I came, test drove, got me financed, done deal. Thank you for smooth transaction.