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Reviews

Average Ratings

4.5
82 lifetime reviews. Includes reviews of Kinney Subaru from DealerRater.com
  • Exceptional honest dealership.
    April 29, 2017

    Kinney Subaru is what car dealerships should be like. Knowledgeable, polite, not pushy, and above all honest and NOT GREEDY! This doesn???t just ...


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    Kinney Subaru is what car dealerships should be like. Knowledgeable, polite, not pushy, and above all honest and NOT GREEDY! This doesn???t just apply to the floor staff, but also the financing folks and managers. David, Deanna, and Nick were exceptional, they talk real dealer cost and margins, not the BS numbers other dealers will give you. Best of all, they beat all VT dealerships by over $1200 on a new Outback! Not only did they go above and beyond on the price, but they helped me cut through a different Subaru dealership???s BS and deceitful practices. These folks are on the customer???s side. They make a living but aren???t there to cheat you on every little thing like just about every other new car dealership I???ve ever stepped into. Thanks guys!

    Does recommend this dealer

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  • Always something wrong or missing
    January 7, 2017

    This dealership will be the reason for us never to buy Subaru again. It started going wrong when we picked up the cars, promises made not kept. At...


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    This dealership will be the reason for us never to buy Subaru again. It started going wrong when we picked up the cars, promises made not kept. At service department always something missing, either they forget to call you or they don't apply coupons , it may be small but it is never perfect .

    Does not recommend this dealer

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  • Straight forward
    November 17, 2016

    I knew pretty much what I wanted, and Bethany and Bryan were very responsive to my needs - delivery of car, payment, procurement of extra key. Al...


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    I knew pretty much what I wanted, and Bethany and Bryan were very responsive to my needs - delivery of car, payment, procurement of extra key. All good.

    Does recommend this dealer

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  • Terrible Customer Service..Brain was Rude
    August 2, 2016

    I purchased my Subaru from Kinney. Later I brought it in for a recall, during which time and they "cleaned" my car. They threw out my paycheck a...


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    I purchased my Subaru from Kinney. Later I brought it in for a recall, during which time and they "cleaned" my car. They threw out my paycheck and any business receipts and various other items. When I called to ask where the stuff was, Brian responded by telling me that the tech had asked him to call me to see what to do and Brian didn't bother. I was told that nothing was removed from the car (not true) and Brian was unsympathetic and rude. Awful service. Never EVER going back and would NEVER recommend them to anyone. PS - I do not believe the tech stole anything but that it was thrown out,

    Does not recommend this dealer
    Came in for service or repair

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  • Excellent prices and friendly service
    March 19, 2016

    We had a very pleasant experience with this dealership and would certainly return for any future car buying needs. Interactions with the sales sta...


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    We had a very pleasant experience with this dealership and would certainly return for any future car buying needs. Interactions with the sales staff were very friendly and informative. We also found their prices to be very competitive.

    Does recommend this dealer

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  • Knowledgable, patient and informative. No condescension.
    February 27, 2016

    I traveled to Connecticut, Massachusetts and Vermont to look at Subarus. I am completely loyal to Subaru and this will be my third. Customer rev...


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    I traveled to Connecticut, Massachusetts and Vermont to look at Subarus. I am completely loyal to Subaru and this will be my third. Customer reviews and whether the dealership responds to complaints is vitally important to consumers who work so very hard for their money. At one dealership in Connecticut I was lucky I left with all ten fingers and toes; they should be indicted. Matt Beaulieu at Kinney Subaru and Greg in the finance department were professional, informative and helpful. Most importantly, from Matt, there was no duplicity. For example, "You better buy this car because three people have looked at it in the last week." Seriously? Consumers are savvy and informed. To be treated like I was at other dealerships is nothing short of insulting. This did NOT happen at Kinney. I would HIGHLY recommend Matt and Kinney Subaru. I will bring my car for service, if it ever needs it, to Kinney Subaru. Great experience, wonderful salesperson, great product. Thank you Kinney for hiring professional, talented, smart people. Sincerely, A. E. Perry, J.D., PhD

    Does recommend this dealer

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  • Great service before the sale but non-existent after
    December 22, 2015

    The dealership was very helpful before and during the sale but when a few issues arose after the sale which I consider the most important part of ...

    Kinney Subaru

    We sent the following via private message, since I didn't receive any response I'll assume the issue has been resolved. ¿¿¿I am sorry to hear tha...


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    The dealership was very helpful before and during the sale but when a few issues arose after the sale which I consider the most important part of providing quality customer service they seemed to forget that I was even alive. Despite a couple of calls and emails with a few simple questions I heard nothing but crickets as far a response from them.

    Does not recommend this dealer
    Kinney Subaru

    We sent the following via private message, since I didn't receive any response I'll assume the issue has been resolved. ¿¿¿I am sorry to hear that your concerns have been ignored. Please contact me at your earliest opportunity 802-775-6900. Thank you, Stephan" ~Stephan M. Dealer Principal


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  • Another Great Experience
    December 4, 2015

    I didn't have a lot of time or a lot of money or a lot of patience, yet Matt Beaulieu at Kinney still found a great used car for me. This is the t...


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    I didn't have a lot of time or a lot of money or a lot of patience, yet Matt Beaulieu at Kinney still found a great used car for me. This is the third vehicle our family has purchased from Matt at Kinney Subaru, and we will be back for more.

    Does recommend this dealer

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  • Tremendous Service Experience
    September 29, 2015

    After hearing the stories from friends about Steph Maeder and his terrific team I chose to come from my home in Connecticut to do business with th...

    Kinney Subaru

    Wlomas, Thank you kindly for allowing Kinney to earn your business and sharing your thoughts on the customer service and shopping experience we pr...


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    After hearing the stories from friends about Steph Maeder and his terrific team I chose to come from my home in Connecticut to do business with them. The trip was certainly worth it as all through the experience of buying a car I was assisted by Steph, Bethany,Mike, Paul and Greg. Their terrific can do attitude and total professionalism was apparent throughout the process as I determined with their assistance the best make and model for my needs. I heartily recommend Kinney Subaru and all of Steph Maeders delealerships to those who want a wonderful car buying experience!

    Does recommend this dealer
    Kinney Subaru

    Wlomas, Thank you kindly for allowing Kinney to earn your business and sharing your thoughts on the customer service and shopping experience we provide. ~Shannon B Ecommerce Mgr.


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  • Wonderful, Relaxing Expierence!!!!
    September 16, 2015

    We have always had Subaru's since 1985. My husband passed away this year so this was going to be the first time I ever purchased a car myself. O...

    Kinney Subaru

    Sexy Blue, Thank you for sharing your positive shopping story. We wish you many happy miles in your "Sexy Blue Subaru"! ~Shannon B Ecommerce Mgr


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    We have always had Subaru's since 1985. My husband passed away this year so this was going to be the first time I ever purchased a car myself. Obviously I was nervous, since living in PA. up until 4 yrs. ago, our cars were purchased there. When I was introduced to Matt Beaulieu I was immediately put at ease. He was knowledgeable, kind and patient and it didn't hurt that he reminded me of myson. So I found my perfect car onthe lot. A beautiful blue Impreza 2.0i Premium 5dr that was made for me. I got a fab deal then introduced to Kelly, who was wonderful by the way,and I then sealed the deal after signing many forms. Anyways, I now have my sexy beautiful car and feel like I have two new friends at Kinney Motors. By the way, Paul Walsh, the sales manager, is wonderful too.

    Does recommend this dealer
    Kinney Subaru

    Sexy Blue, Thank you for sharing your positive shopping story. We wish you many happy miles in your "Sexy Blue Subaru"! ~Shannon B Ecommerce Mgr


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