Reviews

4.9 out of 5 4.9
16 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    December 10, 2018

    Lansing Subaru is better than the other dealer I used in Michigan. They fixed a problem with window in 1 hour compared to the other which couldn't... after taking 8 hours in two visits. I highly recommend Lansing Subaru.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are happy to have provided you with such fast service! Please let us know if there is anything else we can do for you; we are more than happy to he...lp!

  • 5.0 out of 5
    November 5, 2018

    The sales person and dash electronics review person were very knowledgable, friendly and helpful in my new purchase of a Subaru Ascent.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help! Safe travels!

  • 5.0 out of 5
    November 3, 2018

    Williams Subaru goes above and beyond to assist the car purchasing experience and the transition into the new vehicle. Team members work together for... a smooth and positive situation every step of the way.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your new car, Sally! If you have any further questions, please give us a call. We're always happy to help! Safe travels!

  • 5.0 out of 5
    October 18, 2018

    Sales Person Will Petersen was very patient with my wife and I as we had looked at several vehicles at other dealerships and we were back about three times.... Will was accommodating to our questions and responsive. We did test rides on the Ascent and the Outback. I had driven several competitive vehicles and gotten my decision down to either the Honda Pilot or the Ascent Premium.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Al, we're happy you found our staff to be so supportive during your car buying experience here at Williams Subaru. It's experiences like you...rs that really keep us motivated! Thank you, and have a fantastic day!

  • 4.0 out of 5
    October 9, 2018

    Personnel friendly and courteous. They come to waiting room to explain what was found and what needs to be done. They wash car before leaving service... area.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Sandy, we're happy to hear you had such a positive service experience with our team! Please let us know if there is anything else we can do for y...ou; we are more than happy to help!

  • 5.0 out of 5
    September 13, 2018

    People are very thorough and want to make sure repairs are well done. My window issue has been fixed, at least so far.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more... we can do!

  • 5.0 out of 5
    August 27, 2018

    We recently purchased the Forester with the Eyesight package. The whole experience was very professional and efficient. We took our first real trip with... it and it performed as we expected, especially when another vehicle cut us off. Very comfortable, good handling, good acceleration, smooth ride, and great gas mileage. Could not be more pleased at this point.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your positive experience! We are so glad you are enjoying your new Forester. If you ever need anything else from us, please feel... free to give us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    August 16, 2018

    Excellent experience. We really appreciated their expertise in the location delivery and explanation of the features our new vehicle.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Cindy! We're so happy we were able to help you out! Congratulations on your new vehicle! If you have any further questions, please give us a ...call. We're always happy to help!

  • 4.0 out of 5
    August 9, 2018

    We did online homework first, and found pricing was neutral, and we did not get any kind of run around from sales staff about price, and no surprise fees.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Alma, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be ...the case during your visit. If you have further needs or questions, please reach out!

  • 5.0 out of 5
    July 19, 2018

    Very pleased with overall experience at this dealer

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Janet, your satisfaction is our top priority. Please let us know if there is anything we can do for you; we are more than happy to help!

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