The guys at Legacy Motors are awesome! They provided us with top notch service! I recommend anyone looking for a vehicle to stop by Legacy and see Mr.... Jason Johnson and Mr. Rick Cantu. Thank you for helping us pick out my Son's first car.
I wish I'd NEVER gotten a vehicle from this place. They made promises and then instead of holding up to what they said they gave me the run around for... MONTHS! Mind you I'm a single mom who is 5 months along and anytime I've dealt with them it's been stressful. The manager was HORRIBLE talking over me when I was trying to explain why I was upset. I had to call to find out that my license plate was already there in the office for who knows how long because I hadn't heard from them and my temporarywas about to expire. And to top it off I absolutely have to have a vehicle for my job. They made me leave early from work to take my car in(which was like pulling a wisdom tooth out). Promised to be able to give me a loaner vehicle until mine was done getting fixed (Said they didn't do loaner vehicles after telling me beforehand that they did). Did NOT call or let me know when they were done fixing my car. So I had to call into work the NEXT DAY because I had no way to get where I needed to go nor be able to transport my clients to the places they had to be. How embarrassing, for myself and this car dealership. I also had a doctor's appointment scheduled for this same day and I'm a high risk patient and I missed my appointment because I did not have my vehicle. They scheduled to fix the part on my car last minute through a text message and said it would not take long. This was obviously not true because I had to miss work and a very much needed doctor's appointment.
Thank you for taking the time to give us your feedback. We sincerely regret any hardship that you may have experienced due to any miscommunication. Le...gacy Motors does have a strict "no loaner" policy that we abide by. That being said, we do put our customers first and we will strive to improve on our communication with you our customer. Sincerely, The Legacy Motors Team