Mercedes-Benz of Owings Mills

Andy was a great salesman. He communicated throughly and I would recommend him to a friend.

I wanted to take a moment to express our heartfelt appreciation for the outstanding service we received from the Mercedes-Benz dealership crew in Owings Mill, especially Stephanie Shi and her team, as well as the managers. They truly went above and beyond to help us find the perfect 2026 GLE 450, ensuring it had all the unique features we were hoping for. Our salesperson, Stephanie Shi, was exceptional patient and knowledgeable throughout the entire process. She took the time to listen carefully to what we wanted and guided us step by step, always making sure we felt comfortable and supported—never pressured. The financing part of our purchase was handled smoothly, making the experience quick and painless. We are absolutely thrilled with our new vehicle and couldn’t be happier with the way everything turned out. I highly recommend Shi and the Mercedes-Benz Owings Mill dealership crew to anyone in the market for a car. Their dedication, professionalism, and genuine care make all the difference. Thank you once again for making our car-buying experience such a positive one! Best Regards, Lily

I had a great experience working with Mr. Elliott. He was very helpful, professional, and made the whole car buying process easy and stress-free. He answered all my questions and made sure everything went smoothly from start to finish. I really appreciate his excellent customer service and would highly recommend him to anyone looking for a car. Thank you, Mr. Elliott!

Stephanie in service was amazing! She was professional, friendly, and very helpful throughout the process. She kept me informed, answered my questions, and made sure everything went smoothly. Great customer service and a very positive experience working with her.

Dennis is the best! He was very professional, knowledgeable, and made the entire experience smooth. He genuinely has his customers’ best interests in mind and takes the time to make sure they’re taken care of. I highly recommend working with him!

M. Epps is very professional - friendly- does not hesitate to give great advice. the entire team is great

Quick and through services were provided. Always i can get a Loaner from here. I would recommend this to my friends. Thank you very much.

I walked into the dealership and was greeted by a team member right away. The building was clean and very welcoming. I had an appointment with Mr. Dennis. He was hands down the best service rep I’ve ever encountered! He understood exactly what I wanted and was very knowledgeable! I would highly recommend anyone looking to purchase a car please reach out to Mr. Dennis.

Immediately what comes to mind is the high degree of professionalism and friendless Lucy displayed. I will always by my cars with her!!!

Andy Ji provided one of the best customer service experiences I’ve had in a long time. From start to finish, Andy was professional, patient, knowledgeable, and genuinely committed to helping resolve my issue quickly and efficiently. What stood out most was the level of care and attention to detail. Andy took the time to listen, answered every question thoroughly, and made sure I felt valued as a customer throughout the entire interaction. It’s rare to come across someone who combines professionalism with such a personable and positive attitude. Exceptional service like this deserves recognition. Andy Ji is a true asset to the team, and because of this experience, I would absolutely continue doing business with confidence. Thank you again for going above and beyond.