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Lisa and Zack are a great team. Lisa has solved all my problems with alacrity. In fact the reason that I bought a new 2006E320Diesel from R&H was because... of the excellent service in taking care of my 1998E320. A unique feature of the service is that I get to talk to Zack who actually works on the car. In my estimation he is the best. I have bought thirty-three cars in my lifetime of which twelve were Mercedes. No other service department has ever done this and it is much appreciated. For the above reasons I would recommend R&H Service to anyone with a problem (limited only to automobiles.) Don Hanson
I have just bought my second Mercedes from R&H, and would not consider using another dealer, why change when the care you get is just about perfect. My... service adviser Lisa Forbes, understands what "customer service" means, she is always there, listens to my needs, and as a result makes the normal pains of servicing a car a rather pleasant experience. My first car now has well over 150,000 miles on it but is in near perfect condition, why? because of the care R&H gives it. Even with that high mileage when there was a need for a major [$$$] repair John Marusiodis, the Service Director was right there to help absorb some of the cost, because that's the type of dealer R&H is. Thank you R&H... benton berman
Mr. Johnson made my wife and me feel very comfortable in reaching a decision to purchase a new mercedes. After first meeting with him, we visited other... car dealerships and test drove other cars before test driving the mercedes. However, Mr. Johnson left an impression on us and we decided to return to negotiate a deal with him. We were both more than satisfied with our deal.
I recently purchased a vehicle from R&H Mercedes (C280) and it was the best purchase experience, ever. I've purchased seven vehicles in 23 years from... numerous dealers and this was easily the smoothest transaction of the seven. My sales consultant, George Johnson, was the most candid, helpful, honest, and straight-shooter I've ever worked with. George nailed the transaction in only two conversations, and there was no undue pressure to close the deal before I was ready. George's follow-up has always been relevant and helpful and I don't hesitate to call him with additional vehicle-related questions. I'm over-the-top satisfied with my Mercedes and my service experience with R&H. I'm definitely hooked and trust my next purchase with R&H will run this smoothly.
My wife and I recently purchased a new Mercedes-Benz C300 Sport sedan from R&H Motor Cars LTD. We also tested BMW and Lexus models before deciding on... the C300. Our salesman Michael Boesenberg was quite knowledgeable, helpful and supportive. He was never aggressive in pushing for a sale. He worked with us to get the best combination of price, colors and options that met our requirements. The car was delivered without any problems and so far none have developed. My wife loves the car. At the time of delivery we met and talked with the service manager Judy Sutton and our assigned service advisor Lori Ludwig. We also worked with Lori Brown the financial services manager who clearly explained the financing of the car and all the related paperwork. In the past we had purchased three Mercedes from a different dealer in the area and would not go back due to poor servicing and customer relations related to the final vehicle purchased. Before going shopping for a new car, we checked out a number of dealers with the Better Business Bureau and the Attorney Generals Office for their customer complaint histories. The dealers we chose to go to, including R&H, had relatively good to excellent recent records. While we have yet to have any servicing of the new car done, over the years we have used R&H for occasional servicing of our older cars and found them to range from fair to good depending on the service advisor used. Overall our experience so far with R&H on the new car has been very good.
My experience at R&H Motors was a very pleasant one because of Mr Bosenberg. He made me feel at ease as soon as he introduced himself to me. He was very... professional and courteous. He made it posssible for me to get a car of my dreams and I am loving it!Mr Bosenberg was very fair and up front with me regarding financing and he worked with me to make it possible to get a dream car. Many thanks and gratitude to you Michael Bosenberg.I would recommend My friends and collegues to Mr Michael Bosenberg at R&H Motors........Thank you Michael!:)
My overall experience with R&H was excellent.Starting with the lot, the variety was unbelievable, I wanted them all. Everyone on the grounds was so friendly...At... that point...I made up my mind to go in I was offered coffee and Mrs. Jones was ready to help me purchase "my baby" at a nice price.Since then all of my service experiences have been a charm as well. Where else could you go and get fresh hot cookies and a nice loaner vehicle, when your car is dropped off for service. I will always send my friends and associates to Mrs.Jones at R&H Motors.
I have a longstanding purchasing history with R&H Motor Cars. I have purchased six cars from R&H five of them i have purchased from Mrs. Lakeisha Jones.... Each and every time I walk away very pleased. I have a great customer relationship with LaKeisha as well as Rick and that will keep me coming back each and every time.
Will always buy from R@H as long as George Johnson is there, what a class act he is, and the service that I recieved, he (Mr Johnson) told me it was be... a joy and he was telling the truth,I have told my Pastor and other's, and they where happy to hear that I felt I got a fair deal, Thank You George Johnson. Lillie Hyde
I brought my Mercedes E320 to R&H for service and decided instead to purchase another car since my current car had over 100K miles on it. Both Lisa and... Andre' have always provided me with outstanding and exceptional customer service on the the service and repair of my Mercedes and I am sure that they will continue to do so on my new (used) E350. I purchased my current Mercedes E350 from Steve Kil with the assistance of Cedrich since Steve was new to R&H at the time. Both provided me with the same outstanding and professional customer service. Steve was friendly and knowldegeable and quickly helped me determine which car would best fit my needs. More important than this is the fact that Steve is honest and conducts himself with the highest level of integrity and stands behind his word. Since it was dark by the time everything was finalized with my new/used car and I was tired, I didn't really check the car as throughly as I should have. In the light of day the next morning I found some things that needed to be addressed with the car so I called Steve who told me not to worry as everything would be taken care of. We scheduled an appointment that was convenient for me to bring the car back. I have to admit that I was a little concerned since everything had already been finalzied and it was, after all, a used car. I cannot express enough just how wonderful Steve was in taking care of all of my concerns. When I brought the car in for my scheduled appointment not only did Steve take care of virtually all of my concerns but he had a new Mercedes available for me to use while they were doing so. This is the second Mercedes E class that I have purchased from R&H and I will most definately request that Steve Kil assist me with the purchase of my third when the time comes!