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Classic Bait & Switch Operation
Stay away and save yourself the hassle, these guys are "bait and switch" personified. The absolute worst, these are the kind of dealers and car salesmen who are pushing people to online car buying. I booked an appointment to see a specific car, the appointment was two days after, I got calls and texts to confirm the appointment both days and everything was fine, but when I reached their dealership, the first thing I'm told is "oh that car was just sold" but hey there is this other car a little more expensive why don't you buy this, I complained about why did they not inform me when they were calling me or texting me, to which the guy just apologized and kept pushing the other more expensive car. A few days later I saw another car on their website, I booked an appointment to see THAT car for the very next day, I was very specific that I am only interested in that car. On the day of the appointment I called an hour before to confirm if the car was still available and they confirmed that yes it is, I told them I am coming all the way from Naperville, and I am not interested in any other car, to which they further confirmed that yes the car is still available. I reach there and the first thing they tell me is oh that car is no longer available, I complained that I confirmed before coming just an hour ago, to which he tells me it sold 30 minutes ago. At the very least these guys are some very inconsiderate xxxxxxx by not informing me in time, but I am 100% certain, they know what they are doing, they are just a classic bait and switch operation, no wonder people hate car salesmen. Stay away from these people, the two characters I dealt with were Elman Ilyayev and Sonia Villalobos, the main bait and switch perpetrators. And oh by the way that car is still advertised on their website as available, go figure.
Not recommended at all
First of all I would like to say I have no problem with the vehicle itself however however I went there to drive a used alpha at 10 o'clock in the morning told the salesperson I had to be leave by 2 o'clock. This was on June 30 I never did get to drive the used car instead all new ones. I leased a new 2021 alpha did not get home until 730 at night with no paperwork and only 1 key. After several attempts of contacting them which is been over 40 days still have no key or paperwork. I've purchased over 30 cars in my lifetime definitely the worst experience I've ever had.
Judgemental customer service
Came in with my significant other to try and see if they had a Alfa Romeo Giulia quadrifoglio and first literally no one was available. Then they took me to the Maserati side. Two employees are sitting around in their office. Then I ask. They say no I don't have one available but will have one soon. they then ask about a time frame. Then they ask me if I'm here to buy or here to test drive. I say I'm looking for an Alfa to purchase and I'm interested in test driving one. They immediately shut that down and say oh you need a credit check and need to commit to buy to even get to test drive one? I was like this is ridiculous. The car is around 40-60k used and the one they were going to have was used. I have test driven cars valued over 100k easily with no real issue. I was shocked to hear that they have a "policy" that doesn't allow that. Very sad and disappointed. Now it's easier to understand why Alfa Romeo is struggling as a brand because of dealers like this. Definitely won't be going back to this family of dealers.
Excellent experience from start to finish!
Excellent service at the dealership. Polite and courteous staff, very experienced and knowledgeable. I highly recommend this dealership for your Italian car needs. We will be coming back for our next car here! Thank you!
Great experience overall. She was very helpful and walked us the touch the entire process with ease. The process we went through was fairly seamless and she used care through out.
Stephanie made the car buying process both easy and fun! I didn’t feel like I was being hassled and she was patient and thorough. I would definitely recommend them!
My wife and I had a fantastic experience purchasing our car at Ziegler. We worked with Elman Ilyayev who made the purchase smooth and enjoyable. There needs to be more salesman like him, who provide the no pressure approach and not the in your face tactics most use. I would highly recommend Elam for anyones car purchase if you want to feel great about you car buying experience!
Nothing but lies. I would not recommend this dealer to anyone. Even when they were confronted with the lies, and offered the option to correct the lies, they lied more to cover up the other lies. They should name the dealer "King of Lies".
From the moment you enter the dealership, you fall in love with the cars and the atmosphere here. Chris Powell is the star at work here. He is definitely an asset to the Zeigler dealership. I ended up leasing a beautiful Alfa Romeo. Chris and the manager Gabe worked really hard to get me the price and the features I really wanted. Also answered my billion questions very patiently. I would say that the dealership is under great management and couldn't have asked for better experience. I think my next car might be from this dealership as well.
Get your new car with Tommy!
Tommy made the "hassle" of trading in my Jeep into a great, even fun experience. I bought a FIAT from him, and he couldn't have made it easier or more pleasant. Great guy and it was a pleasure working with him.