City World Toyota

Some of the best customer service I've ever had. Modesto was great I couldn't have asked for a better salesperson. He's courteous, kind and Friendly. ... Modesto did everything in his power to get me what I needed, in the vehicle that i wanted in order to get me on the road.i really appreciated all he did.

My dad is loyal to this dealer for many years and I always come with him but today has definitely the best experience we have ever had! Alonzo Nelson went... above and beyond his duties to ensure my dad was 110% satisfied and was able to get my dad to sign the lease on the first time coming in to the dealership! That NO ONE HAS EVER BEEN ABLE TO DO!!! Thank you so much Alonzo!

FABIAN DID A GOOD JOB VERY PROFESSIONAL. HE'S A VERY GOOD SALESMAN. I WOULD DEFINITELY COME BACK TO CITY WORLD TOYOTA

Modesto was extremely courteous and knowledgeable in helping us make a purchase on a new vehicle. He helped guide us from beginning to end, and made it... less stressful than one might expect.

I would recommend everyone to see Tierrea and to go to this dealership to buy a car, my experience was great! They really work with you

This has been the best car buying experience I???ve had in years . My SalesMan Jumanni Hickson was very patient , knowledgeable, and understanding of my... needs . along with his help as well as Ruben Rosales I was able to purchase my vehicle in a very smooth process .

I loved Edward Santana's honesty and efficiency in the entire delivery process. I would recomend any one who is looking for a vehicle to come see Edward... Santana, he is amazing. Yvonne Heslop

This is the most unprofessional and scam dealership I have ever encountered. Not to mention one of the Managers ???John Pena???!!! I???ve never dealt with... someone so rude and disrespectful in my life with customer service! Ever! I called to inquire about my loan and down payment that they have. He then catches a attitude with me because I want to know when I will be receiving my refund of MY MONEY. The sales representative Gilda Epifanio stated it would take 3-5 business days to receive my refund. She gave me her personal cell which is out of service. What a coincidence. When I called today he stated it takes 14 business days. How could it possibly go from 3-5 to 14 days? Do not, I repeat do not go to 3333 Boston Road Location. I have no car from them and out of my money for my down payment. I went to the location to talk to MANAGER JOHN PENA who was standing outside the dealership. He and others began to make insults me, calling me broke. Jumanni Hickson, Ruben Rosales even stated ???that???s what broke people do???, ???this is what happens when your broke???. How can you insult someone who was a paying customer. All men began to laugh and make fun of me because I questioned the situation. This dealership is mainly composed of men sale representatives. These man are so disrespectful to women. I???m sure if it was a man they would not have behaved that way. All because I wanted to know why I was lied to about refund and when will I get my money. DO NOT SPEND YOUR MONEY HERE. They only want your money, once they have it any customer service after that is out of the question.

This is the most unprofessional and scam dealership I have ever encountered. Not to mention one of the Managers “John Pena”!!! I’ve never... dealt with someone so rude and disrespectful in my life with customer service! Ever! I called to inquire about my loan and down payment that they have. He then catches a attitude with me because I want to know when I will be receiving my refund of MY MONEY. The sales representative Gilda Epifanio stated it would take 3-5 business days to receive my refund. She gave me her personal cell which is out of service. What a coincidence. When I called today he stated it takes 14 business days. How could it possibly go from 3-5 to 14 days? Do not, I repeat do not go to 3333 Boston Road Location. I have no car, and out of my money for my down payment. I went to the location to talk to MANAGER JOHN PENA who was standing outside the dealership. He and others began to make insults me, calling me broke. Jumanni Hickson, Ruben Rosales even stated “that’s what broke people do”, “this is what happens when your broke”. How can you insult someone who was a paying customer. All men began to laugh and make fun of me because I questioned the situation. This dealership is mainly composed of men sale representatives. These man are so disrespectful to women. I’m sure if it was a man they would not have behaved that way. All because I wanted to know why I was lied to about refund and when will I get my money. DO NOT SPEND YOUR MONEY HERE. They only want your money, once they have it any customer service after that is out of the question.

My sales girl was amazing - Bianca C. HOWEVER - when they closed the deal they still manage to rob you. They were suppose to charge $2,000.00 to a credit... card and I gave them $1,000.00 in cash. I check the card today to pay it off and of course - THEY CHARGED $2,500.00 and maxed out the card all while taking my cash of $1,000.00. My sales girl specifically told me they charged $2,000.00 but she would have been unaware. Of course, I call them and now the xxxxxxx tells me to look at my contract. It never fails. Of course, we trust that they will be honest in what they tell you but once the managers get their hands on your cash they find a way to rob you. Again, not taking away from the sales reps who are not there once the deal is made - THEY ARE DISHONEST, DISLOYAL and have lost my business along with the people I had referred to them. I cannot call quick enough to tell my friends not to go there for their cars. His last words were, "IM SORRY YOU FEEL THAT WAY". WHAT A PIECE OF xxxx!