Reviews

Average Ratings

4.6
804 lifetime reviews. Includes reviews of City World Toyota from DealerRater.com
  • NEW CAR EXPERIENCE

    FABIAN DID A GOOD JOB VERY PROFESSIONAL. HE'S A VERY GOOD SALESMAN. I WOULD DEFINITELY COME BACK TO CITY WORLD TOYOTA


    Show Full Review

    FABIAN DID A GOOD JOB VERY PROFESSIONAL. HE'S A VERY GOOD SALESMAN. I WOULD DEFINITELY COME BACK TO CITY WORLD TOYOTA

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • The Old Bait and Switch
    September 4, 2017

    This is the 5th Toyota dealership I have visited in the last month. It is, by far, the worst business in the tri-state area if not the country. ...


    Show Full Review

    This is the 5th Toyota dealership I have visited in the last month. It is, by far, the worst business in the tri-state area if not the country. They literally low-low-balled me on my trade! Their car had a very attractive price. Then once I was there the sales manager pulled the switch. He added a laughable $2,624 in phantom fees! Including $997 destination fee on a used Camry! I could not contain my laughter. Who in the world 'buys' from these people? Those who leave this place with a car did not buy, they were conned. Oh, one more fee note, did I mention the $1,670 prep fee?! I immediately left thinking: Who buys from this place? Is there not a State Attorney General in New York? Moreover, do these individuals use such money to put food on the table for their kids?

    Does not recommend this dealer

    Hide Full Review
  • Amazing Customer Service
    September 1, 2017

    I visited this dealership looking to learn about different vehicles and prices. The sales person Aida Fermin was very friendly and welcoming. I ha...


    Show Full Review

    I visited this dealership looking to learn about different vehicles and prices. The sales person Aida Fermin was very friendly and welcoming. I had many questions and Aida answered all of my questions throughly. She then helped me identify the vehicle that is right for me and my family. I would definitely return and recommend this dealership to my friends and family.

    Does recommend this dealer

    Hide Full Review
  • Dealer

    Aida is the best dealer in city world, when you go and buy a car ask for her she is quick and knows what is best for you


    Show Full Review

    Aida is the best dealer in city world, when you go and buy a car ask for her she is quick and knows what is best for you

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • my wonderful experience at city world toyota

    my experience at this dealership was extremely wonderful. i received exceptional help from the staff. ronald was my sales rep. thanks man


    Show Full Review

    my experience at this dealership was extremely wonderful. i received exceptional help from the staff. ronald was my sales rep. thanks man

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Horrible Experience: Sold me a lemon
    August 18, 2017

    In short, my experience at City World Toyota was, by far, my WORST experience as a customer in the United States. My car (2004 Toyota Corolla) sta...


    Show Full Review

    In short, my experience at City World Toyota was, by far, my WORST experience as a customer in the United States. My car (2004 Toyota Corolla) started giving me PROBLEMS a couple of weeks after I bought it from them and they REFUSED to fix it completely, they PRESSURE you psychologically into buying, and they have a very SLOW service. If you're looking to buy a car from people who care about customers, CWT is a WRONG choice. For example, the used car sales manager implicitly said that it's my fault that I chose a BAD car from them. I've been saving up for so long for this car, my first car. And all of this was RUINED on buying from them. Plus they WAISTED 1000$ worth of my money in time, Ubers, and nerves. If you'd like to read the whole story, here it is: First mistake by CWT: Rafael Melendez (Sales person) and Leo Bonetti (Sales Manager) push me towards buying although I explicitly said for at least 5 times that I wanna keep looking around. I won't go into details, but it was very unprofessional, and the conclusion I came back with that day is that car dealers are vultures. I never had a similar experience anywhere in the US. Second mistake by CWT: Leo tells me to come back and pay by credit card. When I come the next day, Rafael tells me I can only pay in cash. I stayed there for 4 hours (no exaggeration) for them to find a way. Third mistake by CWT: Check engine light turns on 2 weeks after I buy the car. I take it to their service center. Before they put in the new parts (catalytic converter) the car engine starts making noises. When I come back to put in the new parts, I ask them to fix the noise, they refuse to fix it as it was after the 30 day warranty. I paid around 150$ in uber to and from the service center because they didn't say explicitly that they're not fixing it (super unprofessional). Fourth mistake by CWT: I call Rafael and tell him what's happening. I suggest leasing a car instead. He rushes into it since he'll make more money. And he blatantly says "We'll have to appraise your car" as if I didn't just buy it from them. At CWT, he starts throwing paperwork at me towards leasing a new car before he even tells me how much will I get back from returning the corolla. Fifth mistake by CWT: After I start raising the issue to management, everyone kept saying my hands are tied and throwing it on someone else (Rafael --> Leo, Leo --> Paul (used car sales manager), Paul --> Julissa (from service center)). The funniest thing is when Paul says "You bought a 2004 Toyota Corolla, and that's your mistake" which shows that they don't have faith in their own cars (FAIL). I reply "It is your duty to make sure you are selling quality cars". He replies "That's what you think". So much for treating customers.

    Does not recommend this dealer

    Hide Full Review
  • Bait and Switch
    August 16, 2017

    I wanted to purchase a vehicle with pricing done online. Was given an out the door price via email and confirmed with 2 additional emails. AFTER s...


    Show Full Review

    I wanted to purchase a vehicle with pricing done online. Was given an out the door price via email and confirmed with 2 additional emails. AFTER signing paperwork with dealer, was told they would not honor price from email. I hold the sales manager solely responsible. DO NOT TRUST these people if they quote you a price. I am happily spending a little more at a dealer who is HONEST about their pricing. Overall a horrible experience with a smug, horrible sales manager. I do not recommend them. If I could give this person less than one star I would.

    Does not recommend this dealer

    Hide Full Review
  • i had a great experience with sales person aida

    i had a great experience with the sales rep aida . the moment i walked in, i felt like family. they work around your budget. no pressure sales rep...


    Show Full Review

    i had a great experience with the sales rep aida . the moment i walked in, i felt like family. they work around your budget. no pressure sales rep. family, friends, collegues and strangers run to this place , dont walk.. all about family, quality customer service and great budget for your shopping needs. i love this place . will be back with friends....

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • Horrible customer service
    August 1, 2017

    This place is horrible. They hung up on me three times trying to get an answer about a car I was interested in. The staff are not knowlegable at a...


    Show Full Review

    This place is horrible. They hung up on me three times trying to get an answer about a car I was interested in. The staff are not knowlegable at all. They caught attitude with me after I expressed my anger for being hung up on multiple times. Do not deal these people.

    Does not recommend this dealer

    Hide Full Review
  • Horrible customer service

    This place is horrible. They hung up on me three times trying to get an answer about a car I was interested in. The staff are not knowlegable at a...


    Show Full Review

    This place is horrible. They hung up on me three times trying to get an answer about a car I was interested in. The staff are not knowlegable at all. They caught attitude with me after I expressed my anger for being hung up on multiple times. Do not deal these people.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review