Acura of Bedford Hills

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
51 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    June 9, 2020

    I called to inquire about on of their vehicles and one of the manager nicole kampf was extremely unprofessional. telling me there only taking serious... car buyers, which I am! I called so I didn't waste anyone's time I live an hour away. Horrible way to speak to someone. Theres more to the story however I wont waste my time.

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We apologize that your experience at Acura of Bedford Hills was anything less than satisfactory. Please contact the dealership at your earliest conven...ience so that we can discuss this matter further and hopefully resolve the issue. Thank you. 

  • 5.0 out of 5
    August 25, 2019

    The Acura team is thorough and I've never had a problem after any service. I'm glad the car wash machine was up and running as that and a vacuuming is... a nice perk!

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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Jill - thank you for the 5-star rating and kind words! Glad we were able to get your car looking like new for you and look forward to working with yo...u again in the future.

  • 5.0 out of 5
    August 24, 2019

    Always a pleasure coming there for service dan my service advisor is always on top of everything always friendly and courteous.steve the service manager... is friendly and knowledgeable and keeps a really great running service department

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Mike - thank you so much for taking the time to review our Service Department and 5-star rating! We hope to continue to serve you in the future!

  • 5.0 out of 5
    August 23, 2019

    quick, easy, friendly and honest staff; fair prices. This is the 5th car we have leased from Acura of Bedfordhills. Wouldn't choose another other dealership!

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Nico...le Kampf | nkampf@acuraofbedfordhills.com

  • 5.0 out of 5
    August 22, 2019

    Sandy is the best. Welcoming and professional. Got me in and out on a timely basis. Car was ready when promised

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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the kind words! We're glad we were able to get your service done quickly and look forward to working with you again in the future!

  • 5.0 out of 5
    August 20, 2019

    Honesty and excellent customer service. Worked hard to attract me back through negotiations which I appreciated. Would definitely buy a car here again.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave us this feedback, Mitchell. Your review gives us the opportunity to learn if we are delivering great customer s...ervice and I am glad that this was the case with you. Until next time, have a great day! Sincerely, Nicole Kampf | nkampf@acuraofbedfordhills.com

  • 5.0 out of 5
    August 19, 2019

    Good communication on service issues. Loaner car availability is a huge bonus! Service reps are caring, thorough and incredibly helpful.

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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for the 5-star rating and the kind words! We're glad you enjoy the perk of a loaner car and we look forward to working with you aga...in in the future!

  • 5.0 out of 5
    August 16, 2019

    Everyone was so helpful, no pressure at any time. Very understanding of our situation and just made the whole experience enjoyable

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Carl - we're glad we able to help! Thank you so much for the kind words and 5-star rating!

  • 5.0 out of 5
    August 16, 2019

    Ed Serino and our sales person Al went way above and beyond to provide outstanding service. They were both very patient and knowledgeable.

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Lawrence - thank you so much for the kind words and the 5-star rating! We're glad you thought so highly of our service and we look forward to working... with you again in the future.

  • 5.0 out of 5
    August 14, 2019

    Very clean facility. Bad customer service in that I was misled on how long I would have to wait for recall repair.

    3.0 out of 5
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    3.0 out of 5
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    3.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewe...d with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Nicole Kampf | nkampf@acuraofbedfordhills.com

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