John, Eddie & Robert were excellent to work with. We bought a TLX and an ILX in one week that's how good the experience was. Both deals were... perfect and Robert has us out of there driving out new car, in less than 30 mins.
Service was great, called for update, gave me car for a day, called before fixing anything for my approval. Always friendly and attentive. I would highly... recommend them
This has been the worst experience with a car dealership. My car was supposed to be ready by the end of the day. Never got a call back and they kept my... car overnight. I had no way to get to work the next day. Never going back to this place
The salesman, John Redmond, was as accommodating and friendly as ever -- we really love it that he's the same salesman as our first experience -- and Ed,... the manager, is great to work with as well. They say they want to keep you as a customer for life, and they walk the walk.
I negotiated the price before coming into the dealer. They had agreed to match my best offer from another dealer that was just a little further away from... home. I had test driven the car in Bedford Hills and wanted to give them my business. However, when I arrived with my trade-in, they low-balled the price and then justified it by telling me that i was getting such a great deal on the price of the car. They also gave me several lines of bull to convince me my car wasn't worth what I said it was worth and that no one would give me what I was asking. They also claimed that there would be extra fees if I did business in Jersey(where i ultimately bought the car) or Connecticut. I immediately went to the dealer that originally offered me the lowest price and got the price of the car, the trade-in value of my car, no extra fees and they threw in all-season mats and wheel locks. I'm so glad I didn't do business in Bedford Hills.