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Reviews

Average Ratings

4.4
361 lifetime reviews. Includes reviews of Mt. Kisco Honda from DealerRater.com
  • Rachel Rocks the Honda House with Stellar Cust Svce
    February 15, 2017

    I was in during the month of December, when I had to have a faulty tire senser replaced. This generic brand senser was installed a few days prior ...


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    I was in during the month of December, when I had to have a faulty tire senser replaced. This generic brand senser was installed a few days prior by a tire company, when they broke the original senser while putting on snow tires. As I would be traveling, I was not comfortable driving with a faulty senser and went to Honda to have them check and ultimately replace it. Rachel was my service agent at the dealership, and she took it upon herself to pursue my case, while moving the servicing through in a timely manner. Between ongoing communications with the mechanic working on my vehicle, she contacted the tire company and reported that they installed a bad senser...not just a simple case of recalibration, as I was told. This went back and forth for a while, ultimately ending with her instructing me to return to the tire company for a credit of the faulty part, where I proceeded to drive after leaving Honda. As a result of Rachel's efforts, the tire company did the right thing by crediting me for the part as well as labor costs I incurred to replace it. I am so impressed by the personal attention and service that was afforded me, something that is becoming increasingly rare in our world. Rachel is the face of what customer service should be about everywhere. Thank you!!

    Does recommend this dealer
    Came in for service or repair

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  • Great Salesperson -Customer Service
    January 22, 2017

    I am loyal to My Kisco Honda because of my salesperson Isam . This is the 7th Honda I have bought and I bought the last 6 from Mt Kisco Honda beca...


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    I am loyal to My Kisco Honda because of my salesperson Isam . This is the 7th Honda I have bought and I bought the last 6 from Mt Kisco Honda because my Salesperson has given me the best customer service. He is patient and professional and always honest and cheerful. There was a problem getting the 2017 CRV''s in stock in January and my lease was expiring so I was in a bit of a panic. I called Isam several times and he never made me feel as if I was a nuisance. I visited other dealerships while trying to see the new color of the new car. But I would never purchase from anyone else but Isam. I am loyal to Mt Kisco because of Isam. I was even lied to at White Plains Honda telling me they had a car for me to look at when they did not- just trying to get me into the dealership and wasting my time. I would highly recommend Mt Kisco Honda to everyone,but you must buy from Isam!

    Does recommend this dealer

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  • Great Service
    January 15, 2017

    I have used Mt Kisco Honda since purchasing my car in 2008 and have always had a wonderfully positive experience. The employees have always gone a...


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    I have used Mt Kisco Honda since purchasing my car in 2008 and have always had a wonderfully positive experience. The employees have always gone above and beyond to accommodate my schedule and the service is always efficient and thorough. Car maintenance isn't "fun" but the employees here make it as painless as possible. A big thank you to all the staff who've assisted me over the years!

    Does recommend this dealer
    Came in for service or repair

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  • Terrible Service Department
    December 16, 2016

    My service was not completed in the time promised. The service manager promised my car would be ready in 1-2 days. It took 5 days. I was very unha...


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    My service was not completed in the time promised. The service manager promised my car would be ready in 1-2 days. It took 5 days. I was very unhappy with the professionalism and their honestly. After 3 days of not receiving any calls/updates, I called and asked the status of my call. The managers answer was "the body shop ran into some complications". When I inquired further, the manger said he would have to check with the body shop and get back to me. He never followed up with me or the body shop. Then when I finally got my car back, the paper work was not ready for me to sign to leave. I had to wait a while for the service provider to write up a receipt for me to have for my records. Then when I finally got in my car, the defroster was on full blast and the radio was all the way up and on a different station. I am a young women and I feel they took advantage of me. Very unhappy with the service department and will never be going back.

    Does not recommend this dealer
    Came in for service or repair

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  • Horrible service department

    My services were never done on time. I was never called back when they said I would be. Very unhappy with service department here.


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    My services were never done on time. I was never called back when they said I would be. Very unhappy with service department here.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • great experience

    Nick from mt kisco helped me purchase a certified pre-owned accord. Very professional, not pushy like many other places. Ive been to a number if d...


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    Nick from mt kisco helped me purchase a certified pre-owned accord. Very professional, not pushy like many other places. Ive been to a number if dealers and would definitely recommend honda mt Kisco. They offer a great combination of good pricing and great customer service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Outstanding Customer Service Provided By Advisor
    November 12, 2016

    I recently visited the service department and was pleased to see a new face in the service department check-in area. She introduced herself as Ra...


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    I recently visited the service department and was pleased to see a new face in the service department check-in area. She introduced herself as Rachel and informed me that my vehicle would be quickly ready and that I wouldn't have to leave and come back. She kept me updated during the process and let me know what I needed to do in the future to keep the vehicle in tip-top shape. As I asked her questions re my vehicle she quickly responded with a concise explanation. At no time did she rush me or brush me off. Very pleased with the customer service that I received from Mt. Kisco Honda. Thank you, Rachel!!!! Paul

    Does recommend this dealer
    Came in for service or repair

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  • Certified Used 2012 Honda Accord EX-L
    October 30, 2016

    Bought my Certified Used Accord at a different dealer. However, decided to try MT. Kisco Service Dept. HIGHLY RECOMMEND Mt. Kisco Service Departme...


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    Bought my Certified Used Accord at a different dealer. However, decided to try MT. Kisco Service Dept. HIGHLY RECOMMEND Mt. Kisco Service Department. A++. Was treated like a King! Technician rode with me, Diagnosed the problem, and immediately brought into service to fix it. Also, had a great experience when I bought a different used Honda, a year ago. It was car buying made easy!

    Does recommend this dealer
    Came in for service or repair

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  • Great sales experience, horrible service department
    October 12, 2016

    Our purchase experience was excellent (we worked with Zach Leist who was wondeful). However, trying to get an issue resolved on our 2016 Odyssey (...


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    Our purchase experience was excellent (we worked with Zach Leist who was wondeful). However, trying to get an issue resolved on our 2016 Odyssey (still under warranty) is horrible. The service department is not taking the problem seriously and claim they don't observe the problem at all. Email to Service Manager remains unanswered and unable to find email address for General Manager. So, moral of story: Go there to buy, but have your car serviced elsewhere!

    Does not recommend this dealer
    Came in for service or repair

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  • Professionalism at its best
    October 11, 2016

    My wife and had the pleasure of getting 2 leased vehicles from ISAM back in 2011, he is Knowledgeable, engaging and candid with his explanati...


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    My wife and had the pleasure of getting 2 leased vehicles from ISAM back in 2011, he is Knowledgeable, engaging and candid with his explanations and any concerns that you might have. There was No pressure , and we were able to do business in short order, getting the Fair price that we sought. Less than 36 hrs. later, we are know enjoying our 2 new Honda CR-V'S,

    Does recommend this dealer

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