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Reviews

Average Ratings

4.5
510 lifetime reviews. Includes reviews of DCH Toyota City from DealerRater.com
  • Thanks, Marc Padro

    I worked with Marc Padro to lease a 2016 Toyota Corolla. Marc was polite, professional and helpful. Thank you!

    Dealer Response

    Thank you for the 5-star review, David! We are so glad to hear you had a great experience working with Marc. We appreciate your business and hope ...


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    I worked with Marc Padro to lease a 2016 Toyota Corolla. Marc was polite, professional and helpful. Thank you!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5-star review, David! We are so glad to hear you had a great experience working with Marc. We appreciate your business and hope you enjoy your new 2016 Corolla!


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  • Great Place to have your Vehicle serviced
    May 16, 2017

    Service center personnel have been the nicest bunch of people from the Greeter to the Cashier. They always make me feel welcomed and make sure th...

    DCH Toyota City

    Thank you so much for taking the time to write this great review! I am glad to hear that you were satisfied with our staff, and we hope to see you...


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    Service center personnel have been the nicest bunch of people from the Greeter to the Cashier. They always make me feel welcomed and make sure that my Vehicle is serviced to the best it can be. They are not pushy about making add on sales unless I have asked about the item. Always a pleasure to deal with this location.

    Does recommend this dealer
    Came in for service or repair
    DCH Toyota City

    Thank you so much for taking the time to write this great review! I am glad to hear that you were satisfied with our staff, and we hope to see you again soon!


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  • Great Experience!!
    April 22, 2017

    I had a great experience buying my second car from this dealership. I was lucky enough to have the same Toyota Brand Specialist (Ginny Bisconti) h...

    DCH Toyota City

    Thanks for the great review, John. We are so pleased you had a great car-buying experience at our dealership. Please let us know if any other auto...


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    I had a great experience buying my second car from this dealership. I was lucky enough to have the same Toyota Brand Specialist (Ginny Bisconti) help me find the car I wanted. Ginny was extremely knowledgeable and patient. She then introduced me to the Sales Manager (Rick Hall). Rick worked very hard to make me happy with the pricing options. It was, overall, a pleasant experience. I hope to return for my daughters and find the same team available.

    Does recommend this dealer
    DCH Toyota City

    Thanks for the great review, John. We are so pleased you had a great car-buying experience at our dealership. Please let us know if any other automotive needs arise and come back to see us soon.


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  • Awsome Experience!!

    I went to buy a second car from this dealership. Thankfully the experienced Toyota Brand Specialist (Ginny Bisconti), I meet was still there. She...

    Dealer Response

    Thank you for the 5-star review J! I will be pleased to let Ginny and Rick know of your positive feedback. Enjoy your new vehicle and please do no...


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    I went to buy a second car from this dealership. Thankfully the experienced Toyota Brand Specialist (Ginny Bisconti), I meet was still there. She is remarkably experienced and knowledgeable. She really worked with me to find the car that fit my family's needs. Once I found the car she introduced me to the Sales Manager (Rick Hall). He worked hard to get me a better deal and I left very satisfied that everything was done to make me happy. I have two daughters and I hope to find the same team to help.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5-star review J! I will be pleased to let Ginny and Rick know of your positive feedback. Enjoy your new vehicle and please do not hesitate to reach out if you have any further questions or concerns. We look forward to serving you and your family again in the future!


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  • 2016 Tacoma tonneau cover leaks
    April 16, 2017

    The tonneau cover on my 2016 Tacoma leaks to the point that the bed is unuseable. This is the second time I brought this to DCH Toyota City for ...


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    The tonneau cover on my 2016 Tacoma leaks to the point that the bed is unuseable. This is the second time I brought this to DCH Toyota City for repair. The first time I was told the service tech needed to talk to the service manager (Joe Modica) who had left for the day due to illness. I came back for the same item and was told that "the cover is weather resistant, not water proof" and therefore there was nothing that could be done. The leaking is so great that it basically renders the bed of the truck useless. I was offered NO SOLUTION whatsoever. When I asked to speak with the service manager I was told that "he is in the bathroom." I waited for at least 10 minutes and when he did not show after a second call I left. To his credit he called me and offered to give me $250 to purchase an aftermarket cover. Since a good cover costs as much as $800 and the truck is leased their "offer" is totally inadequate. I have purchased 15 vehicles from DCH Toyota City over the years. This kind of treatment of a loyal customer caused me to become a former customer.

    Does not recommend this dealer
    Came in for service or repair

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  • POOR SERVICE AND VERY UNPROFESSIONAL.
    April 14, 2017

    i recently purchased a Toyota Camry 2014, Mr. Jovany Santiago .at the beginning was very nice. after i bought the vehicle he promise to fix the he...


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    i recently purchased a Toyota Camry 2014, Mr. Jovany Santiago .at the beginning was very nice. after i bought the vehicle he promise to fix the headlight that was broken.and after two days trying to get in contact with him.he had hung up the phone on me .and I tried to call him back and he wouldn't pick up.I decided to bring the car back to the dealership,He said he was going to call the police on me because I couldn't leave the car at the dealer. He was very nasty rode made me feel like i wasn't a client. Then one of the manager came out and he was also nasty towards me.the both of them was trying to force me to stay with the car without fixing the headlight witch was the problem. After that the general manager came out asking very nicely what was the problem .When he found out what was the problem he took care of it .But Mr. Jovany Santiago was a liar cant be trusted he cant keep his word.To his client. PS They also had a promotion of two years free oil change which wasn't offered to me.

    Does not recommend this dealer

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  • Delighted Corolla Holder
    April 4, 2017

    Just got a new Corolla (SE 6 speed), the latest in a long line of Toyotas from Toyota City going back 30 years. Couldn???t be more pleased with th...

    DCH Toyota City

    Thank you so much for the kind words and five-stars! I am happy to hear that we were able to help you find the perfect Corolla. I will be sure to ...


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    Just got a new Corolla (SE 6 speed), the latest in a long line of Toyotas from Toyota City going back 30 years. Couldn???t be more pleased with the experience or with the staff. Ginny Bisconti is amazing and a pleasure to work with. Zorin made the ???business??? part feel personal and pleasant as well. This place is why I am so loyal to Toyota. Thank you to everyone at Toyota City.

    Does recommend this dealer
    DCH Toyota City

    Thank you so much for the kind words and five-stars! I am happy to hear that we were able to help you find the perfect Corolla. I will be sure to pass along your kind words to Ginny and Zorin. Thanks again, and we hope to see you soon!


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  • Toyota Highlander
    March 2, 2017

    I recently purchased my Toyota Highlander 2012, Mr. Luis Silva was a great Sales Customer service specialist with a lot of knowledge and patience....

    DCH Toyota City

    Dear Jose, Thanks so much for the kind words about the Customer Service you received from Luis Silva. He is one of our best Product Specialists ...


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    I recently purchased my Toyota Highlander 2012, Mr. Luis Silva was a great Sales Customer service specialist with a lot of knowledge and patience. Me and my wife enjoyed the purchase experience from beginning to delivery of the vehicle. Even tough, we were looking for a 4WD, 6 Cyl SUV: This 2WD, 4Cyl SUV just fit our needs thanks to his test drive and further explanation for details. He went out of his way and provided us some additional accessories for my Highlander. He'll reach top positions in his field, wishing him the best. JOSE D. WITT, HARTSDALE, NY

    Does recommend this dealer
    DCH Toyota City

    Dear Jose, Thanks so much for the kind words about the Customer Service you received from Luis Silva. He is one of our best Product Specialists as evidenced by your kind review, his overall Customer Satisfaction ratings, and the number of referrals he receives from his Customers. I will be sure to thank Luis personally for taking great care of you. Thanks again for the kind words. Best regards, Tim Rinaldi General Manager DCH Toyota City


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  • Professional, Pleasant, Helpful, Convienent and Fast.
    January 12, 2017

    This is by far the nicest, fastest and easiest place to bring you car for service. Everyone seems happy. you are in and out with your car washed. ...

    DCH Toyota City

    Thank you so much for your kind words Pat! We appreciate your business and hope to see you in the near future.


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    This is by far the nicest, fastest and easiest place to bring you car for service. Everyone seems happy. you are in and out with your car washed. How can you beat that. Joe Modica runs a first rate service operation. I have recommended Toyota to many of my friends.

    Does recommend this dealer
    Came in for service or repair
    DCH Toyota City

    Thank you so much for your kind words Pat! We appreciate your business and hope to see you in the near future.


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  • Search for a certified Toyota Sienna
    June 28, 2016

    I was searching for a Certified Toyota Sienna and was assisted by Joel Guiterriz, a new salesperson. Joel was very nice and assisted as much as po...

    DCH Toyota City

    Thank you for taking the time to give us some feedback. Although I hate to see this kind of review, it helps us improve in areas for the future. I...


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    I was searching for a Certified Toyota Sienna and was assisted by Joel Guiterriz, a new salesperson. Joel was very nice and assisted as much as possible. Honestly I'd give him 4'stars taking into consideration his inexperience. I enjoyed working with him., Except that he never returned my last email with my final offer for purchase. Probably instructed by sales management team, which was another story. Definitely that stereotypical used car salesman persona. I was very interested in one particular vehicle which obviously need repair of a lot of road rash /paint chips on the hood. Doors and rear bumper with deep scratches. Unfortunately all were poorly touched up with the wrong color paint, requiring professional body work. I wonder what Toyota Motor Corp would think that they certified that vehicle? Stay away!!!!!

    Does not recommend this dealer
    DCH Toyota City

    Thank you for taking the time to give us some feedback. Although I hate to see this kind of review, it helps us improve in areas for the future. I apologize that the staff did not follow up with you. I would like to hear from you personally about your experience so I can make amends and hopefully restore your faith in us. At your convenience, please contact me at 914-998-1020 or email me at gbuck@dchusa.com. I hope to hear from you soon. Sincerely, Gaylord Buck, General Manager


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