Hertz Car Sales Richmond

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Reviews

Average Ratings

3.8
16 lifetime reviews.
  • Professional and Courteous

    This place was a breath of fresh air. Our salesperson Darry Race was professional and friendly, and so was the Sales Manager Al Greene. We purchas...


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    This place was a breath of fresh air. Our salesperson Darry Race was professional and friendly, and so was the Sales Manager Al Greene. We purchased a 2013 Kia Soul Plus that was well under the asking price other dealerships wanted. There was no pressure, no heavy-handed sales tactics, just good old-fashioned courtesy and manners. Due to our positive experience, my husband and I hope to be repeat customers in a couple of years when we need to purchase a used vehicle for our second son.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Used Car buyer

    Wasn't too ecstatic about the sales person that helped me. There were times that he clearly became irritated with me,after proclaiming TWICE that ...


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    Wasn't too ecstatic about the sales person that helped me. There were times that he clearly became irritated with me,after proclaiming TWICE that there was a strict "no hassle" policy at Hertz. I love my new car, but the salesmans' attitude was quite unnerving. He even had a few sexist remarks to spew at me while I was test driving the car! Work on those salesman skills sir....

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great choice of cars, nice employees

    The sale rep that I dealt with got a little snippy a few times within the transaction ,as I was unsure of my next move. Also said something that w...


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    The sale rep that I dealt with got a little snippy a few times within the transaction ,as I was unsure of my next move. Also said something that was somewhat sexist and I reconsidered again, but I loved the car,the price, and the mileage that was on it, so I proceeded with the sale. If I had to go there again, I would probably ask that person to realize that MY money was being spent here,and that patience should always be a virtue. I really truly think that someone else was looking at the particular car that I liked, and the sales person figured that if I didn't buy it, the other person would,and the sales rep became a few shades colder at that point. The other staff members were very courteous and kind, not pushy or overzealous with their sales persona.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • I was not impressed

    Hertz car was advertised for 32K mileage on cars.com but was actually 34K. I received only one key. Windshield fluid was full but spray was broken...


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    Hertz car was advertised for 32K mileage on cars.com but was actually 34K. I received only one key. Windshield fluid was full but spray was broken. I had hard time driving it on wet muddy road. There was a spare but no tools to change tires. Salesmen were only experienced doing paper work but had no knowledge about cars. Hertz gave 1 year power train warranty which will not going to cover broken windshield sprayers. I called salesperson and told him about the issue and he told me that he will check it out himself and use brush to clean nozzles. I asked if they have maintenance facility which he replied no but if I can't fix it then we'll go from there. I'm not driving back an hour and trust the troubleshooting expertise of a salesman. I can go on and on but the bottom line is you are getting what to paid for.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Bought a Used Car

    It's a basic setup offering quality late-model, gently-used cars that have been maintained according to spec and have undergone an independent pre...


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    It's a basic setup offering quality late-model, gently-used cars that have been maintained according to spec and have undergone an independent pre-sale inspection. The reasons to shop see are: 1) Very Good used cars. 2) Competitive Prices. 3) Excellent Service from Darry Race. 4) 12 month powertrain warranty. 5) Complimentary full tank of gas. Cars listed on their website sell quickly so it's best to visit in person with cash in hand or financing pre-arranged. The 2014 Mazda2 that I bought had new front tires and the rear tires have at least 90% of tread remaining. Everything works, no leaks, clear coat is intact and I'm happy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Honest, Fair Pricing

    I thank Hertz dealership for their customer service and their support during this experience of my searching a new used vehicle. The 2013 Chevy Im...


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    I thank Hertz dealership for their customer service and their support during this experience of my searching a new used vehicle. The 2013 Chevy Impala was definitely the car to meet the needs of my family. I look forward to doing business with Hertz in the future.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • professionalism

    i enjoyed my visit and the customer service was on point i informed them that the car i was looking for i did not see but was told that if that's ...


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    i enjoyed my visit and the customer service was on point i informed them that the car i was looking for i did not see but was told that if that's the car i wanted then so be it they would do everything to see what they could do. And after reviewing the inventory i found the car and will be returning this weekend to purchase it.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Harriet Chambliss

    I received a great car and help from Jare Woods. He was very helpful in getting the information to complete this sale. Thanks so much Harriet Cham...


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    I received a great car and help from Jare Woods. He was very helpful in getting the information to complete this sale. Thanks so much Harriet Chambliss

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Amazing experience :)

    I received great service and bought a great car at a great price! :) The manager and Jare Woods were extremely helpful and the process was easy!


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    I received great service and bought a great car at a great price! :) The manager and Jare Woods were extremely helpful and the process was easy!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Quality Buying Experience.

    Very pleased with the Toyota Corolla I purchased and the help I received from Alan and Jare of Hertz Car Sales Midlothian.


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    Very pleased with the Toyota Corolla I purchased and the help I received from Alan and Jare of Hertz Car Sales Midlothian.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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