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I am the adult Sunday school teacher for my church. 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I graduated Western Kentucky University with a Bachelor\u001as degree in Recreation Administration. I am a dog mom to a mini Aussie named Candy! \n\nI am fairly new to the car business, but I have loved every minute so far! I look forward to helping you find the perfect car for your needs!","emailTxt":"ashelton@lexusofchattanooga.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/77778c04f725.jpg","drDealerId":22897,"dealerEmpStartDtUtc":"1541030400","industryStartDtUtc":"1541030400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":529622,"personPtyId":31162263,"firstName":"Doyala","lastName":"Hayes","titleText":"Customer Experience Specialist","shortBioText":"I have 36 years of experience assisting customers. I am also a customer myself when I go out and purchase. I was a customer here for many years before I came to work here. I want to assist customers as I would want to be. 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Lexus of Chattanooga

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Lexus of Chattanooga Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since March 2014

Welcome to Lexus of Chattanooga where "Experience Amazing" is an everyday way of life. Our goal is to assure that your "Lexus Experience" is one of complete satisfaction, not only with the Lexus product, but with your sales and service experience also.

...



Lexus of Chattanooga offers you a complete dealership experience with our award winning Sales, Parts, Body Shop, Leasing and Certified Lexus Pre-owned program.

Thank you for browsing our inventory. Drop us a note or come by our showroom. We would love to meet you.

"Experience Amazing"

Service

Oil, Filter Change

$29.95 and up*

Tire Rotation

$29.95

New Brake Pads/Shoes (Front)

$249.95

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
245 lifetime reviews. Includes reviews of Lexus of Chattanooga from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    January 18, 2019

    I had a great experience. Everyone involved in the sale of the vehicle were attentive, professional, and courteous. Fred went above and beyond to get everything... prepared for me and my family. He made the car buying experience fun and way less cumbersome. We plan to be repeat customers.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 15, 2019

    The people are so friendly and take the best care of their customers. I highly recommend this dealership! I've been buying Lexus from Lexus of Chattanooga... for 10 years and I have never been disappointed.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the wonderful review and 5 star rating! We love hearing the positive experience our customers have. Thank you for your continued... loyalty and we look forward to working with you again.


    Worked with:
    Ralph Paty

    Lexus Sales and Lease Representative

    (5.0) 43 reviews

  • July 29, 2015

    Lexus of Chattanooga's service department is fabulous! I am married to a shade-tree mechanic but decided to use the service department at Lexus of Chattanooga... when I bought my first ES350. They always provide a loaner and scheduling service is a breeze. They are a bit more expensive than my shade-tree guy but well worth it (husband does not provide loaner and scheduling was always a problem!). And, John Cate takes excellent care of his customers! I am now in my third Lexus and their service department is what keeps bringing me back.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind review, Sue! We are so glad to hear you have consistently enjoyed the unrivaled service experience we pride ourselves... on delivering with John, and we look forward to seeing you again for all your service and Lexus needs!

  • 5.0 out of 5
    January 12, 2019

    Andrea Mashburn provided a very friendly, professional experience for the maintenance of my RX350. She 1. scheduled the maintenance with same day request,... 2. explained carefully the cost and work needed on the car, 3. set up a loaner car for my use, and 4. accurately estimated the time when the work would be completed. This meets and exceeds the all around quality I've enjoyed with Lexus products and personnel.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the great review, Alan! We want every customer to feel comfortable and informed at every step of the service process, and it¿¿¿s great to h...ear that Andrea made sure of that for you. Let us know if there is anything else that we can help with in the future!

  • 5.0 out of 5
    January 11, 2019

    Each time I visit the service department, I have an excellent experience. Andrea was so accommodating and gave me a loaner car. My car was returned... to me in great shape and clean as well!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Quick and quality is our specialty! Thank you for sharing your experience with us, Martha! We're glad that Andrea and the rest of our service team can... keep you coming back. See you soon!

  • 5.0 out of 5
    January 5, 2019

    We went to see Ralph Paty because our son had bought a car from him and he was so happy with it. We told him what we wanted in a used car. He did not... bug us and try to sell us something we did not want but waited until he found exactly what we were looking for. We are old and appreciated the time that he spent with us explaining all the new features on the car. We would recommend him for sure to our friends.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ed, we're happy Ralph has been able to help both you and your son! We hope he was able to get you into a great new vehicle, and we hope it meets all y...our needs. Please let us know if there's anything else we can do for you to help!


    Worked with:
    Ralph Paty

    Lexus Sales and Lease Representative

    (5.0) 43 reviews

  • 5.0 out of 5
    December 31, 2018

    I love the Lexus vehicle that I just bought at Lexus of Chattanooga. Fred Fortson is the greatest Salesperson that I've ever dealt with in 30 years of... buying cars. Fred was very professional and explained every step of the process, as well as. features on my new SUV. I will definitely buy my next car from Fred and Lexus of Chattanooga.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review! We appreciate you took the time to provide us with feedback for our dealership. We are delighted to know Fred, and the team ...was professional, knowledgeable, and helpful. Please let us know anything else we can do for you in the future!


    Worked with:
    Fred Fortson

    Lexus Client Representative

    (4.9) 94 reviews

  • 5.0 out of 5
    December 31, 2018

    This was without a doubt the best experience we have ever had buying a vehicle. We felt very comfortable with the entire process and the staff was extremely... helpful. This is a great place to purchase a vehicle without the usual sales games that are so common elsewhere. Our thanks to Ralph Paty for his professionalism, friendly personality, and knowledge of the pre-owned Lexus RX 350 we purchased. We also, talked extensively with Ed Emerson (General Sales Manager) and he makes you feel like an old friend. We cannot leave out Leigh Ann Morgan, who walked us through all the paperwork and was also super courteous and friendly. You will not be disappointed dealing with these folks! A great team that I am sure we will be dealing with in the future.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Rick, thank you for taking the time to write such an amazing review for our dealership! We are always thrilled to hear our team was able to create a c...omfortable, easy, and pleasant experience for our valued customers. We are sure Ralph, Ed, and Leigh Ann appreciate the shoutouts from you! Please let us know anything else we can do for you in the future. Congratulations on your Lexus TX 350!


    Worked with:
    Ralph Paty

    Lexus Sales and Lease Representative

    (5.0) 43 reviews

  • 5.0 out of 5
    December 29, 2018

    Very professional, yet personal, experience! Fred was very knowledgeable and helpful in providing information that made our decision making process easier.... I would definitely look to this dealership for my next purchase.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the wonderful review! We will be sure to pass along your thankfulness to Fred. We look forward to working with you again!


    Worked with:
    Fred Fortson

    Lexus Client Representative

    (4.9) 94 reviews

  • 5.0 out of 5
    December 29, 2018

    The day started like a normal Saturday. I had absolutely no plans to go shopping with my daughter. My wife had mentioned several weeks ago that we needed... to ??? start??? the process of ???looking??? for a replacement car for the ???96 4 Runner that our daughter was driving. So I thought that I would take advantage of a rare sunny day and shop cars. I had several places in mind. We started at Lexus and ended at Lexus. Fred sold me a GX 460. He was very professional with a good helping of humor. He is truly an asset to the Chattanooga shop.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sometimes days don't go quite as planned but we are excited that we were able to help make your unexpected purchase a great experience! Congratulation...s on your GX 460! We hope your daughter enjoys it. If you have any questions please drop back by or give us a call. We would be happy to assist you.


    Worked with:
    Fred Fortson

    Lexus Client Representative

    (4.9) 94 reviews

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