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Reviews

Average Ratings

4.8
74 lifetime reviews. Includes reviews of Lexus of Chattanooga from DealerRater.com
  • You'll never have better service!

    Lexus of Chattanooga's service department is fabulous! I am married to a shade-tree mechanic but decided to use the service department at Lexus of...

    Dealer Response

    Thank you so much for your kind review, Sue! We are so glad to hear you have consistently enjoyed the unrivaled service experience we pride ourse...


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    Lexus of Chattanooga's service department is fabulous! I am married to a shade-tree mechanic but decided to use the service department at Lexus of Chattanooga when I bought my first ES350. They always provide a loaner and scheduling service is a breeze. They are a bit more expensive than my shade-tree guy but well worth it (husband does not provide loaner and scheduling was always a problem!). And, John Cate takes excellent care of his customers! I am now in my third Lexus and their service department is what keeps bringing me back.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for your kind review, Sue! We are so glad to hear you have consistently enjoyed the unrivaled service experience we pride ourselves on delivering with John, and we look forward to seeing you again for all your service and Lexus needs!


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  • Outstanding sales experience
    April 30, 2017

    I called in 3 weeks ahead of time to make a car deal. My call was answered by Anthony Wallace and he did an outstanding job of answering my questi...


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    I called in 3 weeks ahead of time to make a car deal. My call was answered by Anthony Wallace and he did an outstanding job of answering my questions and being prepared on the day and time that I had chosen to arrive. During the days prior to my arrival Anthony would call and text me occasionally to check in with me, even sending me pictures of my soon-to-be new car, a 2017 black ES350. On the day of my arrival Anthony and the finance team were ready for me. My car was clean and in the delivery bay ready to be presented to me. The team spent ample time answering my questions, reviewing the paperwork, synching my smart phone and entering my route home in the navigation. Thank you Anthony, Mark and the entire team for making my new car purchase a truly outstanding experience. As a side note of how awesome their staff is, while I was taking delivery of my new car one of the car washers noticed an issue with my husbands vehicle, brought it to the attention of their lead tech, who notified my husband of an object hanging from under his vehicle then took it into the shop where they could remove it. This attention to detail, even on a non-Lexus product, was very impressive. I highly recommend Lexus of Chattanooga, Anthony, Mark and the entire team.

    Does recommend this dealer

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  • Wonderful Experience
    April 17, 2017

    When I entered the Lexus of Chattanooga dealership, I was met by Tim Williams. I could not have had a more kind, courteous and professional sales...

    Lexus of Chattanooga

    Thank you so much for your kind recommendation! It's wonderful to hear you had a great time working with Tim, Mark, Philip, and Jim! It was a plea...


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    When I entered the Lexus of Chattanooga dealership, I was met by Tim Williams. I could not have had a more kind, courteous and professional salesman. He patiently worked with me through the process of my choosing a vehicle. I never felt pressured into making a "quick" decision. I also met with Mark Harrelson, Phillip Foster and Jim Taylor who were are all outstanding to deal with. They all assured me to call upon them if I had any questions or concerns in the future regarding my Lexus. Indeed all have honored their word. I highly recommend Lexus of Chattanooga.

    Does recommend this dealer
    Lexus of Chattanooga

    Thank you so much for your kind recommendation! It's wonderful to hear you had a great time working with Tim, Mark, Philip, and Jim! It was a pleasure working with you to find you the right vehicle. Again, if you have any questions, or if there is anything else we can do for you, don't hesitate to let us know. We look forward to seeing you again!


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  • Excellent experience from beginning to end.
    April 15, 2017

    Our experience at Lexus of Chattanooga was excellent! We had a professional/courteous salesman, Reginald Elder. He was extremely helpful, knowle...

    Lexus of Chattanooga

    Thank you so much, David! Reginald is always one to see that our guests are given the proper treatment while our customers are in our hands, and h...


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    Our experience at Lexus of Chattanooga was excellent! We had a professional/courteous salesman, Reginald Elder. He was extremely helpful, knowledgable of the product and conducted himself with integrity and enthusiasm. This was great and we will definitely recommend Lexus of Chattanooga to family and friends.

    Does recommend this dealer
    Lexus of Chattanooga

    Thank you so much, David! Reginald is always one to see that our guests are given the proper treatment while our customers are in our hands, and he'll be so happy to hear the positive feedback. Congratulation son your new ride and welcome to our family!


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  • Best salesman & dealership
    April 15, 2017

    We just bought our second lexus from Larry Holder at Lexus of Chattanooga. Larry is the greatest salesman to deal with. He explains everything ...

    Lexus of Chattanooga

    Larry is seriously awesome and he'll appreciate the fantastic comments and recommendation. I there's ever anything further our team can help you w...


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    We just bought our second lexus from Larry Holder at Lexus of Chattanooga. Larry is the greatest salesman to deal with. He explains everything about the car,answers any questions you have then let's you decide. He is always available to answer any questions. We have not had this type service from other car dealerships or salesmen. If you are looking for a Lexus go to Lexus of Chattanooga and ask for Larry.

    Does recommend this dealer
    Lexus of Chattanooga

    Larry is seriously awesome and he'll appreciate the fantastic comments and recommendation. I there's ever anything further our team can help you with, just let us know and we'll see to it that you are assisted. Congratulations on your new car!


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  • Top of the line customer service.
    April 11, 2017

    These folks go over and above to give you the best experience possible. From the IT department to service, and sales. I had the opportunity to mee...

    Lexus of Chattanooga

    Jeff, thank you so much for sharing your wonderful feedback! We are thrilled to hear you experience with our dealership has been great in all depa...


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    These folks go over and above to give you the best experience possible. From the IT department to service, and sales. I had the opportunity to meet with Jim Taylor. After a few minutes I learned that Jim has the same customer service skills as the rest of the staff. I am a customer for life.

    Does recommend this dealer
    Came in for service or repair
    Lexus of Chattanooga

    Jeff, thank you so much for sharing your wonderful feedback! We are thrilled to hear you experience with our dealership has been great in all departments. Your kind comments are greatly appreciated! Thank you for choosing us, we look forward to seeing you again!


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  • Love the way you are treated at this dealership!
    April 6, 2017

    Great people who care about you as a person. Larry Holder and John Cates are great to work with. Dealership great!! Larry sold us the car and J...

    Lexus of Chattanooga

    Thank you for your feedback about Larry and John! We appreciate your continued business and are happy that we are a dealership that you rely on. T...


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    Great people who care about you as a person. Larry Holder and John Cates are great to work with. Dealership great!! Larry sold us the car and John has been our service representative for years.

    Does recommend this dealer
    Lexus of Chattanooga

    Thank you for your feedback about Larry and John! We appreciate your continued business and are happy that we are a dealership that you rely on. Thank you for your continued business!


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  • Awesome Customer Service
    March 30, 2017

    Purchased a 2017 GX460 and Fred Fortson was awesome to work with and everything went very smoothly. He made sure I knew about every detail of the...

    Lexus of Chattanooga

    We are so glad to hear that everything went so well during your recent visit! We really hope you enjoy the new GX460! Come back and see us if you ...


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    Purchased a 2017 GX460 and Fred Fortson was awesome to work with and everything went very smoothly. He made sure I knew about every detail of the car and explained it very well.

    Does recommend this dealer
    Lexus of Chattanooga

    We are so glad to hear that everything went so well during your recent visit! We really hope you enjoy the new GX460! Come back and see us if you need anything else!


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  • Don't have to travel for a great deal!
    March 21, 2017

    It was a pleasure discussing what we were looking for and purchasing our 2017 GX460. Fred Fortson was knowledgeable and great to work with. We w...

    Lexus of Chattanooga

    Thank you for choosing us at Lexus of Chattanooga for your recent purchase! We are glad that Fred was able to provide you all of the information t...


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    It was a pleasure discussing what we were looking for and purchasing our 2017 GX460. Fred Fortson was knowledgeable and great to work with. We were considering another dealer outside of the area, thinking that they would offer the best deal but Lexus of Chattanooga quickly matched the deal and made us feel better about being able to buy local. Great dealer to work with!

    Does recommend this dealer
    Lexus of Chattanooga

    Thank you for choosing us at Lexus of Chattanooga for your recent purchase! We are glad that Fred was able to provide you all of the information that you needed and that you had a great experience. We hope you enjoy your new vehicle and we look forward to seeing you again in the future!


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  • Great Dealership!!!
    March 12, 2017

    I have never been through a sales so smoothly and quickly! Erik was just a joy to work with. Very direct and to the point! Got us to our desire...

    Lexus of Chattanooga

    We are glad that you chose Lexus of Chattanooga for your new vehicle purchase! It is great to hear that you found your experience to have been a p...


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    I have never been through a sales so smoothly and quickly! Erik was just a joy to work with. Very direct and to the point! Got us to our desired number very quickly with no hassle! My husband and I had an awesome experience at Lexus of Chattanooga! Thank you!!!

    Does recommend this dealer
    Lexus of Chattanooga

    We are glad that you chose Lexus of Chattanooga for your new vehicle purchase! It is great to hear that you found your experience to have been a positive one and we hope that you will choose us again in the future when routine maintenance time comes around.


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