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I was having difficulty programming the rear view mirror garage door opener I brought my vehicle in to vista genius to see if Ms Chantel Fernandez could... me it so happened Ms Fernandez was off that day. Mr Huntley Sawyers stepped in and said he would try to help me I said ok he programmed the garage door opener for me then told me to call him if it still didn't work. I left for home and tried the garage door opener and it still didn't work I called Mr Sawyers and told him, he then asked me what day and time he could meet me at the house i told him he came out and fixed the garage door opener for me. I new vista BMW has a great service dept but did not know they made house calls I take my hat off to Ms Fernandez Mr Sawyers and the entire vista BMW staff
Buying a new vehicle is often a necessary evil but our purchase at Vista BMW of Pompano Beach was a real pleasure. Everyone involved was extremely helpful... and courteous, whether it was Kimberley our wonderful salesperson; Nate, the "genius" who introduced us to the fine points of our new vehicle; or Robin who patiently guided us through the purchase paperwork. My wife and I were well treated and happy with the deal we received on our new vehicle. I highly recommend Vista BMW of Pompano Beach.
BROKEN ! DAMAGED ! SLUDGE FILLED BMW Vista BMW literally broke my car and refused to fix it. I took my 328 in for a simple oil change, drove out and 8... miles later my car was SPEWING SMOKE. I took car back and was told a valve cover was broken and it would cost $1500 to replace. I felt robbed. I called and emailed Jonatha Chariff , C.E.O and his assistant Kimberley a few times with NO REPLY. Don Woody the service manager at Vista BMW emailed me to say they would fix car in "good faith " and I was so grateful until the next day when they suddenly discovered SLUDGE and told me I need a new engine!! I was beyond shocked and again attempted to reach Jonathan Chariff and requested he meet with me. Again I was totally ignored .I even attempted to reach him through BMW NA to no avail. Final quote to fix my car was $7000 !!! VISTA BMW OIL CHANGE = NO CAR I now need a new engine because they "found" SLUDGE AND OIL LEAKS all over engine.There was NO sludge nor oil leaks when it drove in and considering they are supposed to be such " Certified" BMW technicians who use "state of the art " equipment they should have known beforehand. I believe that Vista BMW caused this problem. Vista BMW tried to blame the fact that my car was not bought from them but from "sub standard" dealer but Vista is the only company who serviced the car for the 2 years I have owned it AND Vista claims that they couldn't know if there were oil leaks and sludge when doing an oil change...SERIOUSLY ? I guess they really don't know what they are doing there. the certified professionals could not tell that the OIL was sludge? I cannot wait to hear what they will blame next. A company with a morsel of integrity would have fixed the damage and written off the loss but instead My black BMW 2013 WITH 70,000 MILES car is now rendered a worthless shell of a car. buyer beware !
I brought my car in for service at Vista Bmw pompano beach and I had couple of questions about connecting my garage controll to my car. David Mundle the... bmw genius answered all my questions and connected it for me David Mundle is very knowledgeable and very pleasant.