Reviews

Average Ratings

4.2
19 lifetime reviews. Includes reviews of Ide Mazda from DealerRater.com
  • Horrible customer service after the sale
    September 7, 2017

    I had thought that I was dealing with a great dealership and even bought a second car from them, but when it came time to deal with an issue with ...


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    I had thought that I was dealing with a great dealership and even bought a second car from them, but when it came time to deal with an issue with a tire warranty they were nowhere to be found. I have called them at least 12 times over the past five months to find out what is happening with the refund from my tire replacement (which they never told me I would have to pay for my tire up front when they sold me the protection plan) and no one will get back to me. The service manager is the worst of them as he flat out doesn't return the messages that are given to him. I will go to a different dealership for my next vehicle.

    Does not recommend this dealer
    Came in for service or repair

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  • Awesome experience
    July 23, 2017

    These guys rock. They were happy to show me lots of different options, and work with me to find a great car for my needs. David was knowledgeable...


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    These guys rock. They were happy to show me lots of different options, and work with me to find a great car for my needs. David was knowledgeable, friendly, and professional. Really appreciate that. The service department is the best I've ever encountered. Fast, friendly, and high quality work.

    Does recommend this dealer

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  • Best vehicle purchase experience I've ever had
    May 17, 2017

    Joe Preteroti -from Ide Honda- drove me down to the correct Ide Mazda, gave me the keys to the car I was interested in and told me to enjoy the te...


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    Joe Preteroti -from Ide Honda- drove me down to the correct Ide Mazda, gave me the keys to the car I was interested in and told me to enjoy the test drive. After I enjoyed my test drive, I told him my price range. After we agreed on the price, the finance department got me a great financing offer and I signed, then drove away with my car. It was the best experience I've ever had purchasing a vehicle, and I look forward to my next purchase with Joe and the Ide dealerships.

    Does recommend this dealer

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  • Dealership is respectful of the customer
    January 30, 2016

    Mark C. knows Mazda vehicles from years of experience & certified top sales training. He will comm. with u at your level. Mark is not a "robot"


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    Mark C. knows Mazda vehicles from years of experience & certified top sales training. He will comm. with u at your level. Mark is not a "robot"

    Does recommend this dealer

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  • Great Experience
    September 16, 2015

    Bought a 2016 CX5 and had a very easy and painless experience. The salesperson was Mike Reese, he gave me an upfront price , no hassles nor gi...


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    Bought a 2016 CX5 and had a very easy and painless experience. The salesperson was Mike Reese, he gave me an upfront price , no hassles nor gimmicks. Never felt pressure to buy the car, he didn't try to pressure me into buying anything additional. Told me he'd take care of everything and did, was in constant communication with me throughout the process and when I went to pick up the car all the paperwork was in order and spent at most 20 mins picking the car up and signing everything. Definitely recommend the dealership to anyone

    Does recommend this dealer

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  • Awesome experience!
    September 12, 2015

    This was the best car buying experience I have ever had. Mike Reese was an extremely helpful and likable guy. He was knowledgeable and worked wi...


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    This was the best car buying experience I have ever had. Mike Reese was an extremely helpful and likable guy. He was knowledgeable and worked with me on my financing. I love my new Mazda 3 hatchback. Everything is as it was described by Mike. I had a slight problem after driving the car for a few weeks so I stopped by unexpectedly and the service area took care of the problem immediately and I was out of there in 5 minutes. This is a great dealership to work with. Highly recommend.

    Does recommend this dealer

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  • Highly Recommend
    August 26, 2015

    After doing some car "window shopping" we returned to Dick Ide and are very glad we did. We are very pleased with our Mazda 6. Mike Reese listen...


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    After doing some car "window shopping" we returned to Dick Ide and are very glad we did. We are very pleased with our Mazda 6. Mike Reese listened to our requirements and put us if a very functional and beautiful car!

    Does recommend this dealer

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  • Fantastic experience
    July 6, 2015

    I visited Ide Mazda after experiencing two other dealerships. I am so happy I decided to stop in to Ide Mazda. It was easily my best experience at...


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    I visited Ide Mazda after experiencing two other dealerships. I am so happy I decided to stop in to Ide Mazda. It was easily my best experience at a dealership. Yes the vehicles were all superior but even more noteworthy was the customer service. All of the staff treated me wonderfully. My salesman Mark valued me and was fantastic.

    Does recommend this dealer

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  • The best experence buying a car
    June 24, 2015

    I have owned a Mazda most of my driving career. The first one I bought was a Mazda Protege I bought it from Ontario Mazda and it was a really gre...


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    I have owned a Mazda most of my driving career. The first one I bought was a Mazda Protege I bought it from Ontario Mazda and it was a really great experence. The car got 250000 miles on it then I went back to Ontario and bought a Protege hatch back and that went for ever and the dealer was great to deal with. I then bought a Mazda 2 from Holtz in Henrietta again a great car. The sales staff treated me good, but not as good as I was treated at Ontario. I was looking for a nw car and I went back to Holtz, but it was now called Market Place Mazda. It was the worst experence I had ever had buying a car. I left there and decided to drive all the out to Ontario again. I am glad I did not. I went to Ide. I encountered a very helpful sales person named Mark Cassata. He did everything possible to hepl me make my purchase. The Man who worked on getting the car financed was amazing and the dealer was an amazing place. I had a good experence at Ontario Mazda but Ide was much better. It was the greatest. I left there loving my car and very thankful for the staff for helping me so much and working hard to get me the car I was looking for

    Does recommend this dealer

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  • Fantastic Service, I wish all dealerships were like this!
    June 21, 2015

    Mike Reese is probably one of the most personal and friendly car salesman I've ever met. He treated me with great respect and helped me with every...


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    Mike Reese is probably one of the most personal and friendly car salesman I've ever met. He treated me with great respect and helped me with everything that I needed to know about my new car. The process of getting my car was very smooth and pressure free. He understood my financial limits and gave me an affordable price that allowed me to add beneficial services for my car. Mike Reese did an amazing job, I love my car and I love the deal that I got it for!

    Does recommend this dealer

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