Berlin City Honda of Portland

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Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 7:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 7:00 PM
Sun Closed
Mon 7:30 AM - 7:00 PM
Tue 7:30 AM - 7:00 PM
Wed 7:30 AM - 7:00 PM
Thu 7:30 AM - 7:00 PM
Fri 7:30 AM - 7:00 PM
Sat 8:00 AM - 4:00 PM
Sun Closed
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Reviews

4.7
56 lifetime reviews.
  • Sales Experience

    I recently traded my 2009 Honda Civic, which I had purchased at Berlin, for a 2016 HR-V. My initial experience with my salesman, Steve, was so goo...

    Dealer Response

    Thank you for letting us know of your shopping experience. We enjoy knowing that it was a great car buying opportunity for you.Enjoy the ride.


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    I recently traded my 2009 Honda Civic, which I had purchased at Berlin, for a 2016 HR-V. My initial experience with my salesman, Steve, was so good, I went back to him, and was not disappointed. He is easy to deal with, answered my many questions, and has continued to be available even after the sale. I have purchased many cars in my life, and this was about as painless as the process can be. I love my new crossover!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for letting us know of your shopping experience. We enjoy knowing that it was a great car buying opportunity for you.Enjoy the ride.


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  • Quick and Efficient Appt

    I needed just a basic-oil-change and switch-out-seasonal-tires, planned my appt for 7am so I could get to work directly afterward, was told it cou...


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    I needed just a basic-oil-change and switch-out-seasonal-tires, planned my appt for 7am so I could get to work directly afterward, was told it could take 1.5-2hrs, let Norberto know my need to get to work on time, he listened but said it might be possible it would be 8:30am when they finished, halfway thru appt he let me know they were willing to give me a loaner if it was getting close to 8:30am + if that was the case they were willing to do the airbag recall during the day while I was at work so I didn't have to come back next wk, LUCKILY it did not get to that point, I'm assuming they hustled (greatly appreciated), and my car was ready + I was at work with 10min to spare! Thank you!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Disappointing car-buying experience

    I was looking for a hard-to-find model and color of a car. I dealt with Megan Cogswell and did not find her to be very interested or engaged. Her ...

    Dealer Response

    I do thank you for taking the time to share this information. The experience you had is certainly not the impression we want to leave our customer...


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    I was looking for a hard-to-find model and color of a car. I dealt with Megan Cogswell and did not find her to be very interested or engaged. Her emails were shorter than tweets and they rarely answered questions I posed. When I came to the dealership for a test drive and worked with someone else, he assured me he would pass on all of the information I shared with Megan (including about being more flexible about the car's color). He told me that he would be working with his managers to find that car! A week later - no contact - I contacted Megan who asked if I was interested in test driving a car. I responded that I had been in a week ago and had been assured that they were "on it." In the mean time, I began an extensive search for this vehicle in the 3-state area and I began working more closely with another dealership. I found 6 cars in the 3-state area. The other local dealership offered a fair, middle-of-the-road price while 2 out of state dealerships offered prices below MSRP. 2 days later Berlin City reported that they found the car and made an offer that was above invoice. I sent an email asking to clarify what that entailed, because it was $3000 more than what I had from another dealership. I asked about whether their doc fee was included and, if so, how much it was. Ms. Cogswell responded that she was surprised to hear that I had found a deal for such a low price and said that it sounded "too good to be true." I countered that this was an out-of-state deal and I was interested in working in state and asked again about fees and about the exact offer for the car. Megan responded that if I really had such a great deal, that I should go for it because here dealership would go $1500 below sticker and that was it. She never told me about what the exact cost would be because she never told me about their fees. The $1500 could have meant that it got me into the range of what I would pay for the car from an in-state dealer but because all of her correspondence was short, pithy and largely unresponsive, I ultimately stopped dealing with them. It is too bad because Berlin City is far and away the most convenient. My office is less than 2 miles from the dealership. I would have paid more than what the out-of-state dealership offered just for the sake of convenience! My experience left me feeling that this sale - and me - were unimportant. I felt that I was not taken seriously and ultimately dismissed with a virtual shrug. When I'm dropping more than $20,000, I expect a little more courtesy, a little more effort and a lot more respect. I will not EVER take my business to this dealership. I am continue to tell this story to all I know - many of whom are in the market to buy a car.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    I do thank you for taking the time to share this information. The experience you had is certainly not the impression we want to leave our customers with, for that I do apologize. When a customer raises concerns as you have, we take it personally. We are committed to providing convenience and value to our customers. Your comments are appreciated; they certainly drive us to continue to be accountable to our Honda customers. Berlin City Honda is deeply embedded in the communities we serve; this passion has allowed us to become an industry leader in Honda customer service. I would welcome your call to speak on regaining your confidence in Berlin City Honda. Your business is truly valued. Michael McPherson 207-774-1429


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Service & Repair

About Our Dealership

Dealer on Cars.com since October 2014

Berlin City Honda of Portland is proud to be your go to Honda dealership in Portland. We are the one-stop source for effortless auto buying. We treat the needs of each individual customer with paramount concern while offering a huge selection of new, used and certified pre-owned vehicles.

"Berlin City Auto Honda of Portland is the easiest place to shop."