New 866-956-9454 Dealer Website
Used 877-573-5960 Email Dealer
Service 866-967-1925

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Reviews

Average Ratings

3.0
61 lifetime reviews.
  • Extremely bad customer service

    I was looking to purchase and called to get some pricing information and to see if I could get an estimate on my trade without bringing it in. Obv...

    Dealer Response

    Thank you for your feedback, it is extremely valuable to us. It is our goal to ensure that all of our customers are happy and satisfied. We are so...


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    I was looking to purchase and called to get some pricing information and to see if I could get an estimate on my trade without bringing it in. Obviously it was just an estimate and was just to give me a ballpark figure as to how it would affect my purchase of a used car of theirs. Instead of me driving an hour and half to find out we weren't even close on pricing. I don't know if what I had said upset her or not but she could not of had more of an attitude instead of just telling me politely that they need to see the vehicle. Its is a shame because I had high hopes of buying this car but I can't see myself going back now.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for your feedback, it is extremely valuable to us. It is our goal to ensure that all of our customers are happy and satisfied. We are so sorry to learn that you had a less than perfect experience with our sales department. If you could kindly take a moment to share your feedback with us via email at feedback@jonesjunction.com, we would greatly appreciate it. This will allow the owners to work directly with you to make your situation right. Thank you again for your feedback and we look forward to turning things around.


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  • Good experience.follow up is quite strong and good

    Nice experience by the following up and ..the inventory provided

    Dealer Response

    Hi Shilpi. Thank you for your feedback! We are pleased to learn that you had such a nice experience with our sales department!


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    Nice experience by the following up and ..the inventory provided

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Shilpi. Thank you for your feedback! We are pleased to learn that you had such a nice experience with our sales department!


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  • Great Experience

    Had an overall great experience at Jones. This is my second time purchasing with Jones and I'm very pleased. Will definitely recommend them to fri...

    Dealer Response

    Hi Shatia. Thank you so much for your glowing review and your loyalty to Jones! We appreciate your feedback as well as your recommendations to fri...


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    Had an overall great experience at Jones. This is my second time purchasing with Jones and I'm very pleased. Will definitely recommend them to friends and family.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Shatia. Thank you so much for your glowing review and your loyalty to Jones! We appreciate your feedback as well as your recommendations to friends and family! We look forward to taking great care of you for years to come.


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  • Never bothered to respond.

    I emailed and set up to visit the site. They gave me the information and I emailed the next day to ask a question. The person never bothered to em...


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    I emailed and set up to visit the site. They gave me the information and I emailed the next day to ask a question. The person never bothered to email back so I called his "personal cell phone" and left message, never bothered to call me either. Respect is a big deal, you should never disrespect a prospective customer.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Bought a used car

    Overall, a very nice experience. The saleswoman, Anne, was pleasant, professional and not pushy. I was able to take the car I was interested in ho...


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    Overall, a very nice experience. The saleswoman, Anne, was pleasant, professional and not pushy. I was able to take the car I was interested in home overnight, and that was very valuable.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Fast and efficient !

    Without an appointment, I drove in, asked for 4 new tires, was given a loaner car, out the door and off to work in 20 minutes! PERFECT.

    Dealer Response

    Francis, we thank you for leaving us a great review. Here at Jones Bel Air Hyundai, our goal is to provide a great place and excellent customer se...


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    Without an appointment, I drove in, asked for 4 new tires, was given a loaner car, out the door and off to work in 20 minutes! PERFECT.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Francis, we thank you for leaving us a great review. Here at Jones Bel Air Hyundai, our goal is to provide a great place and excellent customer service for all of our guests. We are glad to know you drove away with satisfaction about your experience. Thank you for coming in to see us, and let us know if there is anything else we can do. Sincerely, Daryl Nay (dnay@jonesjunction.com) Service Manager


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  • buying a car from jone

    The way everybody make you feel like you their one and only customer. This was a great way to buy a car.

    Dealer Response

    Thank you so much for taking the time to share your feedback with us, Kenneth. We work hard to make sure our guests have a wonderful shopping expe...


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    The way everybody make you feel like you their one and only customer. This was a great way to buy a car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to share your feedback with us, Kenneth. We work hard to make sure our guests have a wonderful shopping experience. We will share your comments with our team, and we look forward to seeing you at our dealership in the future. Sincerely, Wallace Stuart (wstuart@jonesjunction.com) General Sales Manager


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  • Nice Staff, clean facilities, and good service

    Friendly staff, always someone there to get you started as soon as you pull into the service area, and good hours. Liked having the follow up pho...

    Dealer Response

    Thank you for this excellent review, Tara. We are pleased to have helped you service your car. It is so great to hear that you were satisfied with...


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    Friendly staff, always someone there to get you started as soon as you pull into the service area, and good hours. Liked having the follow up phone call to make sure messages left by customer were returned same day by staff.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for this excellent review, Tara. We are pleased to have helped you service your car. It is so great to hear that you were satisfied with your visit. We look forward to giving you the same great service next time we see you. Take care and happy driving. Sincerely, Daryl Nay (dnay@jonesjunction.com) Service Manager


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  • VERY ACCOMMODATING

    ALWAYS GET ME IN ON TIME, GET THE SHUTTLE FOR ME TO GO TO WORK AND HAVE A GUY READY TO PICK ME UP WHEN MY WORK HAS ENDED. VERY ACCOMMODATING!

    Dealer Response

    We appreciate the time it took for you to give us this feedback, Michele. It is our pleasure to provide top quality service and we are ecstatic to...


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    ALWAYS GET ME IN ON TIME, GET THE SHUTTLE FOR ME TO GO TO WORK AND HAVE A GUY READY TO PICK ME UP WHEN MY WORK HAS ENDED. VERY ACCOMMODATING!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We appreciate the time it took for you to give us this feedback, Michele. It is our pleasure to provide top quality service and we are ecstatic to hear that your experience reflected this dedication. At Jones Bel Air Hyundai, we value our guests and we look forward to seeing you on your next visit. Sincerely, Daryl Nay (dnay@jonesjunction.com) Service Manager


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  • GREAT QUALITY, COURTEOUS AND FRIENDLY SERVICE!

    All of your folks are very courteous and friendly. They respond to your questions with good knowledgeable answers. If there is a delay in the wo...

    Dealer Response

    Thank you so much for this review and for sharing your great experience with us, Lawrence. Our goal is to make sure that every guest receives full...


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    All of your folks are very courteous and friendly. They respond to your questions with good knowledgeable answers. If there is a delay in the work being performed, they let you know promptly. Having your vehicle washed and ready for you is a great touch.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you so much for this review and for sharing your great experience with us, Lawrence. Our goal is to make sure that every guest receives full satisfaction with the service we provide. We are glad to know you drove away with this feeling. If you need anything else at all, please come back to see us. Sincerely, Daryl Nay (dnay@jonesjunction.com) Service Manager


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