Hixson Autoplex of Alexandria Hours
HIxson Auto Group is one of Louisiana's premier dealer groups. From the moment you walk into any of our showrooms, conve
niently located statewide, you will know our commitment to Customer Service is second to none. We strive to make your experience at any Hixson Auto Group dealer a good one - for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, Lincoln, Mazda, Toyota, or BMW Vehicle, you have come to the right place.
"Hixson Has It!"
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I had a horrible experience at Hixon Autoplex of Alexandria La. ! Friday, 09-14-2018, I was sold a 2018 Expedition Limited, at Hixon Ford in Alexandria,... La. I asked for a Expedition that had the “Max trailer tow package”, my dealer (Cody Coutee) assured me that the vehicle she sold me had that very option. Over the weekend I was able to notice that it did not have that option but just a hitch. Class IV. (Because I’m wheelchair dependent) it’s hard for me to do things like crawl under and verify things like this. So today Monday 9-17-18 I went to Hixon around 7:30 am and I asked a few of the sales associates on the lot today if my new Expedition in fact had the max trailer tow package. They all thought it did. Cody and I later learned it was in fact, Not the Max trailer tow package. And she then contacted the sales manager to correct the issue. She tried to be very helpful but, That’s where the Real problem began. Chase (the Sales manager) offered to upgrade me to a higher Expedition Limited vehicle MSRP at $73,040. But the Truecar price showed it averaged $66,500.00 and in which I agreed to pay $67,000. He scammed me on my first Expedition by pencil whipping me with salesman tactics but we agreed on a middle ground, because I now owned a Expedition without the equipment that I requested, (their fault) he now was not going to work with me on price, because I had now lost my buying power. Chase Tried to profit twice by offering an upgraded Expedition at an inflated price but it did have the options I requested, Chase then went and got the head of sales ( Gary ) management, and he was very rude. Then we were both rude because I called him out on his lies. All I’m asking is for the options I was told by Hixon’s staff that my Expedition was supposed to have. We bought the Expedition because we intend to buy a RV bumper pull. It’s the only reason why we bought the Expedition. The Expedition they offered to upscale me they listed at $69,k but Truecar app with the exact same features, suggests it sales average $65k. After showing this to Gary he showed me a BS invoice that he said he paid $68k. LIES!!
George, we base our relations with our clients on professional, no-pressure service, full disclosure, and transparency. As such, all information is pr...ominently disclosed on the proposal each client receives prior to making a buying decision. if you are willing, please reach out to our New Car Director, Mike Handy at 318-448-0871 so we can look into your particular situation further.
From the time I stepped on Hixson complex I was attended to. Sales representative was well versed in knowledge of product line. Really, entire process... went smoothly.
Thomas, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anyt...hing else we can do for you! Safe travels!
Got a price from another dealer but Hixson beat it. No pressure sales.
We really appreciate you taking the time to leave us feedback on your visit! If you have any additional needs or questions, we will be more than happy... to assist you! Safe travels!
The sales staff was very attentive to me and what I was looking for in a new truck. The sales manager really stood out as a person that made sure I was... getting the attention I needed. He even helped me save thousands on insurance. You can’t beat that. They have a insurance agent on site. I have already sent 3 other people to her and they have switched too!
Jeffrey, we're happy you found our staff to be so supportive during your experience here at Hixson Ford of Alexandria. Congratulations on your ne...w truck! Safe travels!
Everyone in the dealership was very nice and helpful. It did take a long time, but that was partially because the vehicle I bought had come in on Saturday... and was not on the lot yet. We bought it on Monday. I was able to tell the salesman what I wanted and he came up with the perfect fit for me. I am very happy with my vehicle and feel like a got a good deal.
Brenda, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than hap...py to assist you! Safe travels!
As easy as you can get when buying your next vehicle. I knew what I wanted, they found it, and all I had to do was go pick it up and sign papers. Nice!
We really appreciate you taking the time to leave us feedback on your visit! Please let us know if there is ever anything else we can do for you! Safe... travels!
Great experience with my sales person Ronald Lyles
Sylvia, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anyt...hing else we can do for you! Safe travels!
GOD BLESS YOU ALL YOU WERE GOOD TO ME .I CAME WITH NOTHING AND LEFT WITH SOMETHING A NEW CAR
Martha, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
I'm so glad I chose to get a car at hixson I couldn't have asked for a better dealership.
Salesman Jerry Brodhead was excellent but the Sales Support was not. Sales Manager didn't know what our credit score was or what interest rates were... available while trying to close on getting us the payments we didn't want to exceed. Service Manager tried to assure us that the bald tire on the right front had passed inspection so it must be ok...finally convinced him to replace it. Typical car sales experience, nothing great to mention except for the demeanor of the salesman.