Whites University Motors

Reviews

4.8 out of 5 4.8
73 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 30, 2018

    Generally the service has been very good. The periodic maintenance completed under the plan I purchased when I bought my truck has been good. I had,... and still suffer at times, a slow speed or stopped engine surge which could not be diagnosed or fixed. I am reluctant to allow my wife or family to drive the truck at this time due to that surge. I am afraid this is going to turn out somewhat like the issue Toyota went through a few years ago and which resulted me moving away from Toyota products. But again, the service staff at the Laramie White's Motors are very professional and friendly.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    October 19, 2018

    Service is done professionally and well. I appreciate the review of what is done and what should possibly be done during next service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Trudy, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! ...Safe travels!

  • 4.0 out of 5
    July 2, 2018

    I had an oil change with a brief service check. It was very professionally done, the service folks were very personable, considerate, professional and... and completed the work in a timely manner.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 20, 2018

    My 2015 F-250 was taken in for a scheduled maintenance. The work was done promptly and the service was completed in a professional manner. The vehicle... was returned washed. The service department staff were, as usual, very friendly and competent.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Donald, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, w...e will be more than happy to assist you! Safe travels!

  • 4.0 out of 5
    June 19, 2018

    Unable to fix rattle on drivers side. We’re going to contact Ford and get back to me but have not yet done so

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Kenneth, thank you for leaving such a high star rating. Please contact your local dealership's service department if there are any outstanding is...sues or questions. We hope to be of service to you again! Take care!

  • 5.0 out of 5
    May 21, 2018

    This dealership was outstanding in their customer service and vehicle service department. They were helpful, friendly, accommodating, and certainly made... our unfortunate circumstance as comfortable as possible.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jameson, your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Saf...e travels!

  • 5.0 out of 5
    May 8, 2018

    Awesome service, friendly staff, clean facility, prompt, dependable.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    May 1, 2018

    Showed up for a scheduled oil and air filter change at 10 AM, but didn't hear anything from the dealership. I called after 4 PM inquiring about my vehicle... and was told it was put on hold because someone needed tires and was currently being worked on. 6 hours for tires? It always takes this place longer than you expect to get something done, and even then the quality of the job is questionable.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Shane, we're extremely disappointed to hear about the your recent service experience. Our customers mean a great deal to us and we regret that we... failed to provide you with the quality service you deserve. We would like the opportunity to make this up to you. Please contact our General Manager, Brent Christensen or Troy Baker our Service Manager at (307) 745-7315 so we can make your experience a positive one.

  • 5.0 out of 5
    May 1, 2018

    Very pleased. Car was serviced and a new battery was installed to replace the faulty one.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Marguerite, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take car...e!

  • 4.0 out of 5
    April 6, 2018

    Got an email that our car was fixed. My wife went to pick it up and the guy working weekends was clueless. He didn't know if the work was done or couldn't... find any paperwork for it.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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Whites University Motors

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