Read reviews that mention:
This is the best dealership I have ever dealt with. They get me in and out expeditiously every time. Even when a rental car is involved. They communicate... via text and email so I know the status of my vehicle. This is not the closest dealer to me but the extra time I spend to get to this dealer is well worth it.
Excellent new dealership changed Special Thank to John Su advisor quick response opened files as well as .. Huynh Quan and mechanic Liu Liu sent video...
Car dealerships give me anxiety but this place did not pressure me and gave me the pros and cons of the cars I was looking to choose from.
My experience buying a car at Audi Palo Alto was excellent. Keith was helpful and knowledgeable about their large selection. The entire process was painless... and professional. I would Highly recommend others visit Audi Palo Alto if they are interested in buyin an Audi in the Bay Area.
Mila is an outstanding salesperson who is knowledgeable about her inventory. We returned to the dealership because of how she helped us the first time-without... an appointment. Richard was also very pleasant to work with and handled everything quickly and professionally. Last, but not least-Sophia in finance finished all of the paperwork and was friendly and very helpful.
Quan was very customer service oriented. He was able to immediately help me with my vehicle's service. The service team worked quickly to fix my car... and have it ready at the designated time. When I picked up my car, it was washed clean!
When I had a recall on my new Audi, the garage drove me home, washed the car and delivered it back to me! Great service! However the forgot to warn me... that I would have to reset the electronics.
Thank you Audi Palo Alto for the great service including picking up the auto and delivering it same day. As an at risk senior during this pandemic i greatly... appreciate the pick up/delivery.
Your Service dept. employee, John Su, is very professional and courteous. It was quick and and simple check in. He is also informative and resourceful... resolving an issue without hesitation. Working with John has given me a lot of peace of mind and has been a very good experience. Big Thank You.
Thanks for the great service. We had had great luck in trying to find the right vehicle to work for our business needs. Good job!