Reviews

Average Ratings

4.5
11 lifetime reviews.
  • Best-in-class staff and facility

    My experience with Crest Infiniti started at the Dallas Auto Show, where I was introduced to Tux Browning at the Infiniti display and spoke to him...

    Dealer Response

    Robert, thank you for the review. We are so glad to hear that you enjoyed your time with our team!


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    My experience with Crest Infiniti started at the Dallas Auto Show, where I was introduced to Tux Browning at the Infiniti display and spoke to him about the Q50. He was very knowledgeable and extremely friendly, giving off a great first impression. After that I decided to set up an appointment to drive the car in person, and Tux was easy-going and didn't put any pressure on the test drive. I ended up purchasing a Q50, and Tux went above and beyond to ensure the transaction went seamlessly. I've bought a lot of cars, and honestly Tux is a best-in-class salesman that genuinely cares about his clients and goes the extra mile in each step of the process. The finance department was also a great experience, as the process was handled quickly and efficiently. The amenities (café, charging stations, putting green) are fantastic, and paired with the quality of staff this dealership is by far one of the best I've dealt with. I'd highly recommend working with them.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Robert, thank you for the review. We are so glad to hear that you enjoyed your time with our team!


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  • Sweetest ride and experience ever!

    I looked online at Crest INFINITI and found exactly the QX80 we wanted. Tux Browning called me to see if I had any questions or would like to set...

    Dealer Response

    Barry, thank you for the kind words about our dealership! We really appreciate it!


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    I looked online at Crest INFINITI and found exactly the QX80 we wanted. Tux Browning called me to see if I had any questions or would like to set up a test drive. He had two cars waiting on us to see and drive. This was the coolest dealership I've ever had the pleasure of doing busIness with. They were customer service driven and accommodated our every need., including buying our lunch in the dealership cafe. They gave us exactly what we expected on our trade-in and made us feel like we are a part of the Crest dealership family. Awesome experience that I would recommend to anyone shopping for an elegant yet affordable vehicle. Our QX80 is probably the sweetest ride we have ever purchased in my 60 years! We will definitely do business there again and will tell all of our friends and family. Great job Tux!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Barry, thank you for the kind words about our dealership! We really appreciate it!


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  • Above and Beyond!

    Awesome! Awesome! Awesome! Joshua White is the most polite, considerate, and caring sales person I have encountered ever! I must also express my g...


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    Awesome! Awesome! Awesome! Joshua White is the most polite, considerate, and caring sales person I have encountered ever! I must also express my gratitude for Austin Arledge working with Joshua to get my deal done. I had a great buying experience and I will definitely purchase my next vehicle from Crest Infiniti.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent

    The best car buying process I have ever experienced. Tux was very professional and well knowledgeable. He made the buying process so easy. I wou...


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    The best car buying process I have ever experienced. Tux was very professional and well knowledgeable. He made the buying process so easy. I would recommend him to anyone if you're looking to buy a car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Keaton was AWESOME!

    I didn't plan on purchasing a car that day... I had just begun the process of searching for a new car and was unimpressed with the selection at ot...


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    I didn't plan on purchasing a car that day... I had just begun the process of searching for a new car and was unimpressed with the selection at other dealerships in the surrounding area. From the minute I walked into the Crest dealership I was greeted with a smile and professionalism. Keaton Hargett immediately assisted my father and I the minute we walked in. All I told Keaton was that I wanted to test drive the Infinity Q60. He asked me what I was looking for in a car (color, features, etc.) and I replied "white and with a great sound system." Within minutes, a white, 2017 Q60 was pulled up at the front with the music showcasing the wonderful sound system. How he knew I wanted black leather interior and a sporty look, I'll never know... but I was very pleased to say the least. The test drive was great and by the time I came back to the lot, I was sold! Keaton answered each and every question we had about the car and his knowledge of the vehicles definitely showed. He worked with my father and I on making my dream of taking that car home that same day, a reality. His warmth, professionalism, and great interpersonal skills made this the best car buying experience I have EVER had. Keaton stayed by our side for more than 4 hours... from negotiations to the pictures he took of me with my new car before I drove it off the lot. I would recommend anyone looking to purchase at Crest to go see Keaton. He was simply amazing. Not once did I feel like he was just about the money. That's what sold me. His great interpersonal skills, knowledge about the vehicles, and professionalism are unparalleled. I can't thank Keaton enough for all he did for us Saturday night. I will forever be grateful and a lifelong customer. Thanks Keaton Hargett!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Director

    DJ Johnson was the sales consultant who took care of us, doing an outstanding job in the lease process. His level of service and professionalism w...


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    DJ Johnson was the sales consultant who took care of us, doing an outstanding job in the lease process. His level of service and professionalism were excellent.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Experience!

    Michael Barnes isba great sales person. Very professional and made sure I was comfortable with every step of the sale process.


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    Michael Barnes isba great sales person. Very professional and made sure I was comfortable with every step of the sale process.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Wonderful experience!

    I was pleasantly surprised at the professionalism and courtesy we received at Crest. Great experience and an outstanding environment to buy a ca...


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    I was pleasantly surprised at the professionalism and courtesy we received at Crest. Great experience and an outstanding environment to buy a car. I highly recommend a visit to Crest for a new car purchase.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Patient

    He was very courteous and patient. Not pushy or we would have left the dealership. This is a big breaking point for me. He was a gentleman in ever...


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    He was very courteous and patient. Not pushy or we would have left the dealership. This is a big breaking point for me. He was a gentleman in every way. Posted as a service & under authority of this business, comment shown as expressed by a true customer of this dealer.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Amazing Experience!

    Amazing Experience! I recently took delivery of a 2014 Infiniti Q60 from Crest and had an amazing experience. From the beginning there were quite ...


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    Amazing Experience! I recently took delivery of a 2014 Infiniti Q60 from Crest and had an amazing experience. From the beginning there were quite a few twists and turns specific to my situation, which made it apparent that the margins would be lean for the dealership in order to accomplish my payment & term goals. This didn’t stop John Dagnan from truly thinking out-of-the-box about how to make the deal happen. Although I must have thrown a thousand questions and points of clarification at him via voicemail, text and email, he conducted himself with the utmost professionalism. I also appreciated his ability to connect with me and instead of taking a high pressure sales stance, assumed one of “let’s see if what you need is achievable”. I knew from our initial exchanges that even if a deal wasn’t able to come together, I would look him up in the Spring of 2015. Once all of the details were mutually agreeable, I made an appointment to sign the paperwork and meet with Finance. I told John that I had a very small window of time and needed to ensure that I could get in and out within an hour. Upon arrival, we went through a couple of logistics, checked out the car and then I was taken to meet with Myles Bates, Finance Manager. Myles shares the same professionalism that John does and was actually quite funny at times, which to me is a definite perk given his line of work. I made it crystal clear that I wasn’t interested in any upselling pitches at the point of finance, but Myles asked for the courtesy of explaining a few options, to which he said a simple “no” would suffice and we could then move forward. As a result of his knowledge and product offering versus my initial feeling that it would be a hard core sales pitch, I actually to even my own surprise ended up selecting one option that in the end I felt (and feel) helps to insulate the vehicle’s value. Once finished I was off to meet with the delivery specialist, Johnny Sanchez. I admitted to Johnny right from the get go, that I was a bit technology challenged and avoidant. He smiled and took as much time as I needed to ensure I was comfortable in the new ride, in addition to having all of the settings (navigation, mirrors, seats, etc.) taken care of for me. I cannot stress enough, what a positive and enjoyable experience it was at Crest Infiniti due to John, Myles & Johnny. Employees can make or break an organization. My hope is that someone will read this review and pay it forward by calling John. He will take great care of you: guaranteed. Once you do, hopefully you will then get to meet Myles and Johnny when you go to pick up your new Infiniti. Thanks, Robert P

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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