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Reviews

Average Ratings

4.9
Average based on 140 reviews
  • Honest Dealership

    I always hated car shopping and with my credit I was doubtful walking in a Cadillac dealership. I spoke to Pennie and had the approval for me that...

    Dealer Response

    It is very kind of you to write us such a nice review, Selena. We're glad to hear that Pennie and the rest of the team did a great job in assistin...


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    I always hated car shopping and with my credit I was doubtful walking in a Cadillac dealership. I spoke to Pennie and had the approval for me that same day. She was very nice and every thing she said was true. My experience was nothing short of amazing, from the first phone call and to driving away, everyone was incredibly nice. They never rushed me and pressured, they did everything they could to find the best car at the best price that for my budget.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    It is very kind of you to write us such a nice review, Selena. We're glad to hear that Pennie and the rest of the team did a great job in assisting you. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such an amazing experience. Thank you so much for your business and please let us know if there's anything else we can do for you. Best, Jonathan Pittman - General Manager


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  • Felt Valued and Welcomed

    This was only the second time I had my car worked on. The first time was at another dealership and we had a really bad experience. I dropped my ve...

    Dealer Response

    Jennifer, thank you for the awesome feedback! It is our goal to provide our customers with the kind of customer service you described and we are g...


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    This was only the second time I had my car worked on. The first time was at another dealership and we had a really bad experience. I dropped my vehicle off after hours. The Sales manager was locking up and leaving as I was parking. He went out of his way to say hello, introduced himself, and showed me where to put my keys. He even unlocked the door to put my key inside for me. The service adviser called me the next day and went over everything with me and even called back a second time to let them know the solutions and that my car was ready. We did not know when the service department closed and showed up after their Saturday hours. My car was parked up front waiting for me and I was still able to pick up my car. The ONLY bad thing I would have to say about the whole experience is the girl behind the reception counter had headphones in her ears and was on her phone when we walked up, but once she noticed us, she helped us right away. Overall great experience and I look forward to continuing my relationship with Radley Cadillac.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Jennifer, thank you for the awesome feedback! It is our goal to provide our customers with the kind of customer service you described and we are glad we achieved that. If there is anything more that we can do, please come back and see us again. Take care! Best, Jonathan Pittman - General Manager


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  • CTS-V Latent Defect

    My 2011 CTS-V (I'm the original owner) has a latent defect which is known by Cadillac and is explained in their PIC5136P: Clicking Noise From Fron...

    Dealer Response

    On behalf of Radley Cadillac, I would like to express our sincere gratitude both for your loyal business and for taking the time to write this rev...


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    My 2011 CTS-V (I'm the original owner) has a latent defect which is known by Cadillac and is explained in their PIC5136P: Clicking Noise From Front Wheels. "The clicking sound is caused by interaction between the wheel mounting face and wheel mounting surface on the brake rotor caused by the aluminum-to-aluminum interface." This is a factory defect. After waiting a month for the call, I was informed by the service manager at Radley Cadillac, Paul Beedle, that because my V is out of warranty, I would need to pay (or share payment) for repairs. No way should an owner be left holding the bag for a factory defect. This should paid 100% by Cadillac, and not considered a warranty repair. My conversation with Paul Beedle deteriorated into: "where did you buy your car?", "where do you get your car serviced?". You know what Mr. Beedle, I bought my car from Cadillac, and I get my car serviced exclusively at Cadillac. And it is the dealership's service department that brings me into the sales department. Radley Cadillac in Fredericksburg, Va., will never sell me my next Cadillac, XT5, because of your service.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    On behalf of Radley Cadillac, I would like to express our sincere gratitude both for your loyal business and for taking the time to write this review. I would like to apologize for the bad experience you had with one of our staff. I want you to know that it is our priority to satisfy every customer that enters our dealership. If you would like to discuss your experience further or if you have any questions about your car, please do not hesitate to contact me directly. Sincerely, Jonathan Pittman - General Manager - mgmtoffice@radleyauto.com


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  • Radley is simply the BEST!!!

    the three primary responsible people that can take credit for helping me to purchase my new vehicle are Stephanie, Leah and Michael Jordan. It was...

    Dealer Response

    Wayne, we appreciate you taking time to leave us a great review! We are pleased to hear Stephanie, Leah and Michael did a great job in assisting y...


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    the three primary responsible people that can take credit for helping me to purchase my new vehicle are Stephanie, Leah and Michael Jordan. It was an all around great customer service

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Wayne, we appreciate you taking time to leave us a great review! We are pleased to hear Stephanie, Leah and Michael did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Best, Jonathan Pittman - General Manager


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  • Great dealership

    Tony is an awesome salesman, with an amazing personality! It was a pleasure doing business with him. Ben was extremely helpful during the paperwor...

    Dealer Response

    It was a pleasure to read about your buying experience working with Tony and Ben. Congratulations on your new purchase! Our top priority is delive...


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    Tony is an awesome salesman, with an amazing personality! It was a pleasure doing business with him. Ben was extremely helpful during the paperwork/finance process. Every person we encountered in the showroom was pleasant, extremely professional and eager to assist our every need. Our overall car buying experience with Radley Cadillac was a pleasurable one, and we would not hesitate to recommend them to anyone.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    It was a pleasure to read about your buying experience working with Tony and Ben. Congratulations on your new purchase! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Best, Jonathan Pittman - General Manager


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  • excellent sales staff

    If I were going to buy a new cad. tomorrow, I would contact Bob Anthony. He is a very capable salesperson.

    Dealer Response

    Alfred, we sincerely appreciate your feedback. We're glad to know that Bob made such a great impression on you. Each employee is a valued member o...


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    If I were going to buy a new cad. tomorrow, I would contact Bob Anthony. He is a very capable salesperson.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Alfred, we sincerely appreciate your feedback. We're glad to know that Bob made such a great impression on you. Each employee is a valued member of the Radley Cadillac team and we all strive to provide excellent service! Thank you for your recommendation. We look forward to seeing you again in the future. Thanks again! Best, Jonathan Pittman - General Manager


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  • Radley Chevrolet

    Quick and courteous service . It shows the customer is King. Extremely attentive staff. Welcoming customer lounge environment. Will recommend ser...

    Dealer Response

    Thank you so much for taking the time to share your feedback with us, Carlos. Our team is dedicated to provide a welcoming and comfortable service...


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    Quick and courteous service . It shows the customer is King. Extremely attentive staff. Welcoming customer lounge environment. Will recommend service facility to others.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to share your feedback with us, Carlos. Our team is dedicated to provide a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please visit us if you have any concerns about your car. Best, Jonathan Pittman - General Manager


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  • Great service

    The service department was prompt and attentive. They explained and recommendEd what I might need for my next appointment and the cost so that I m...

    Dealer Response

    Thank you for taking the time out of your day to share your wonderful experience with us, Rhonda. We are delighted to hear you were treated with p...


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    The service department was prompt and attentive. They explained and recommendEd what I might need for my next appointment and the cost so that I might plan my budget.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time out of your day to share your wonderful experience with us, Rhonda. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it's time for your next car. Best, Jonathan Pittman - General Manager


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  • Great service

    Troy's ability was excellent in explaining service and costs required for my Cadillac. All of the requirements were done in a minimum of time to m...

    Dealer Response

    Wally, thank you for sharing this great feedback with us. We feel our service department is what makes Radley Cadillac special. Reviews like yours...


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    Troy's ability was excellent in explaining service and costs required for my Cadillac. All of the requirements were done in a minimum of time to my upmost satisfaction. I was taking the car to another dealership but am so satisfied with Radley I will always return for any servicing or repairs. I would highly recommend Radley to anyone

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wally, thank you for sharing this great feedback with us. We feel our service department is what makes Radley Cadillac special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best, Jonathan Pittman - General Manager


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  • great service and very clean FACILITIES.

    i am very pleased with Radley personnel and the work that they do. I WILL CONTINUE TO DO BUSINESS WITH RADLEY.

    Dealer Response

    Charles, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Radley Cadilla...


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    i am very pleased with Radley personnel and the work that they do. I WILL CONTINUE TO DO BUSINESS WITH RADLEY.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Charles, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Radley Cadillac! If there is anything else we can do for you just give us a call! Best, Jonathan Pittman - General Manager


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