Napleton's Elgin Kia

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 5:00 PM

Napleton's Elgin Kia Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2018

If you're looking for a new Kia or used car in the Elgin area, make Napleton's Elgin Kia your destination. We provide dr

...

ivers from the Elgin, Chicago, Hoffman Estates, Schaumburg, Bartlett IL areas with an excellent selection of vehicles as well as an array of other automotive services.

"WORRIED ABOUT FINANCING? NAPLETON KIA OFFERS MANY OPTIONS FOR A CAR LOAN OR LEASE"

Service

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
384 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    September 17, 2020

    The worst experience at this dealer. I bought a 2020 kia optima, they gave it to me at 11:30 pm. The structural frame of the car roof light was poorly... assembled. I called the manager Jon Quach who dared to say that it was my fault and with a lack of respect or ethics to me, he said he could withdraw the "courtesy" of repairing my car. They should give me a car without defects. Or at least, fixed it with the respect that I deserve as a customer. DO NOT buy cars there, and if you decide to buy it, I advise you to check very well because then they do not care what happens to the customer after sell the car. They made my illusions of buying a new car into a miserable experience.

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 14, 2020

    Great place to buy a car. Sales team was easy to work with. Reanne the sales associate was very helpful in the car buying process. I will defanitley purchase... a car here again.

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    Shopped for a new car
    Did make a purchase
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  • October 8, 2018

    My Honda was totaled (that I expected to drive for another 3-5 years) and when I received my settlement, I only had so much to work with. I was in search... of a car for over 3 weeks and getting frustrated as the local dealerships in Rockford, IL. The Rockford dealerships weren't listening to what I wanted (showing me OLD cars with high mileage and were banana yellow - no joke!), didn't really make any effort to help me, were overpriced by $2,000, and weren't willing to work with me with me at all once they pulled my credit score!! I was feeling pissed, frustrated, discouraged, and embarrassed. My credit score dropped from circumstances that were out of my control at the time. Napleton's Elgin Kia encouraged me to come in and said they offered 100% financing. Honestly, I was hesitant because I didn't want my time wasted. That said, I'm glad that I drove to Elgin and meeting with Alex Lara. Alex listened to what I wanted and didn't try to bulls**t me. The sales manager and financing manager did everything they could to help me out as well, which I truly appreciated. I thought I was going to walk away without a car again, but that wasn't the case.... I was able to drive out with a new used car (that had everything I was looking for) that day! The finance manager also gave me advice on what I needed to do to increase my credit rating over the next 1-2 years and to come back and see them, which has given me hope and motivation again, because I plan to purchase a house in about 2 years. I'm once again feeling good, positive, and confident. :) I will recommend Napleton's Elgin Kia to everyone from now on. They certainly gained my trust and loyalty.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 9, 2020

    Everybody was doing a great job for us will tell a friend to come here for business. I live Mike he is awesome a great salesman and he will get the job... done.

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 8, 2020

    Great experience with my purchase of a 2020 Kia! Sales with Dave! Would recommend to anyone looking to buy a vehicle. The staff and financing was friendly... Tom great team

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 2, 2020

    Kostya was great Got us in and out Made sure i left happy Great customer service and people person Felt at home during my purchase. Did i mention great... sense of humor Very nice guy

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 2, 2020

    This was our first time buying a used car, and we visited several different dealerships before finding this one. Almost every other place was pushy, rude,... and treated us as a sale or number to meet their goal instead of treating us like people. However, that was NOT the case at Napleton's Elgin Kia! We worked with Reanne, and she was a breath of fresh air compared to what we encountered before. I always thought buying a car would be stressful, but this was not nearly as stressful as I thought it would be. The car was making a noise when we test drove it, and the dealership took total responsibility for that, replacing all 4 tires and putting on all new brakes at no cost to us! We also got a great deal on the car overall and they provided an excellent warranty to go along with it. I would HIGHLY recommend working with Reanne and the team at Napleton's Elgin Kia. We love the car that we purchased and we love the experience we had purchasing it!

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    Shopped for a used car
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  • 5.0 out of 5
    August 22, 2020

    Reanne Miller whom is an Sales Consultant at Napleton's Elgin Kia was a joy to work with. Reanne did everything in her power to accommodate mine and my... husband's needs. We'll be back again soon to do business with her.

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    Shopped for a used car
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  • 5.0 out of 5
    August 19, 2020

    I had a scheduled appointment to meet with Mike to test drive a new Telluride. I had a very seamless experience and I ended up getting the 21 Telluride... for a very fair price , especially considering all dealerships are marking up the price of the Telluride by as much as $3,000 over the MSRP. Mike was very courteous and professional and made my experience smooth and anxiety free. The finance manager who closed my deal was also personable, professional and good to talk with. The entire process was smooth as silk. My appointment was at 4 o'clock. Mike meet me at the door and I was driving home in my new Telluride at 6:40 pm. I couldn't be happier. Napeleton Elgin Kia eliminated all of the initial game playing with the price that usually associated with buying a new vehicle. I don't expect to need another vehicle for a while but when I do need another vehicle I'll be headed straight to Napleton Elgin Kia.

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    Shopped for a new car
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  • 5.0 out of 5
    August 15, 2020

    I can’t believe how amazing and great this dealership was! I came in with my three kids and 16 year old niece. Needed to buy her a car for school. Kostya... Was a tentative and helped us with our needs right away. He helped us find the right car he was extremely patient when we went through three or four different cars test driving them all. Not to mention I have all my other kids with me he even bought them a free kit cat and gave us all. He treated us like family. In the beginning of when we walked in so when we left I can’t tell you how comfortable and easy it was to deal with this dealership. As a single mom it’s definitely a difficult thing to deal with and to do and they made it so stress free! Going from Kostya to his manager Eric to The finance officer who was extremely helpful in making sure that we got the best rate and loan possible even sitting down with me in person I’m going over what he needed to do Tom Schmidt was amazing. I would recommend this dealership to anyone of my family members or friends.!! Thank you to all who helped us with our purchase my niece was able to secure a beautiful amazingly well kept inexpensive car that I feel safe about putting my kids in! You will forever be in my hearts for what you did for us!

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