[{"id":530744,"personPtyId":45568854,"firstName":"Aaron","lastName":"Ravert","titleText":"Sales Consultant","shortBioText":"Hi, I'm Aaron Ravert. I work at Dunning Toyota. Our management staff is great and will work to get the best deal for each customer.  I enjoy making my customers laugh and create a low stress experience from the start. Come see me today and experience the Dunning Difference!\r\n ","emailTxt":"aaron@dunningtoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/a8193d38b215.jpg","drDealerId":87,"dealerEmpStartDtUtc":"1519862400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":515427,"personPtyId":41468597,"firstName":"Jeff","lastName":"Root","titleText":"Sales Conslutant","shortBioText":"Network Jeff: http://bit.ly/JeffreysToyotaTalk\r\n\r\nI live in Dexter Michigan and Graduated from Eastern Michigan University's Business College in 2016. I enjoy helping people find quality vehicles at great values. I strive for excellence each day to take care of customers needs and treat all customers fairly!","emailTxt":"jeff@dunningtoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/a5f3e33f98a9.jpg","drDealerId":87,"dealerEmpStartDtUtc":"1435708800","industryStartDtUtc":"1483228800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":515238,"personPtyId":42051740,"firstName":"Leah","lastName":"Taylor","titleText":"Sales Consultant","shortBioText":"Hi there, my name is Leah Taylor, and I am the bilingual Chinese American sales consultant here at Dunning Toyota. \r\n\r\nCome see me, and I can ensure that you'll have the best auto sales experience that you'll ever have through honesty, patience, professionalism, and fun. \r\n\r\nI love making new friends, and I look forward in meeting you in person.","emailTxt":"leah@dunningtoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/fe120dba004e.jpg","drDealerId":87,"dealerEmpStartDtUtc":"1514764800","industryStartDtUtc":"1514764800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":348642,"personPtyId":40184101,"firstName":"Vinh","lastName":"Phung","titleText":"Finance Manager","emailTxt":"vinh@dunningtoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/3e4b960aa477.jpg","drDealerId":87,"dealerEmpStartDtUtc":"1370044800","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":348655,"personPtyId":40200554,"firstName":"Eric","lastName":"Brower","titleText":"Sales Manager","emailTxt":"eric@dunningtoyota.com","combinedEmpAvgRatingNbr":3.1,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/e800dc380cd3.jpg","drDealerId":87,"dealerEmpStartDtUtc":"1446336000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":515428,"personPtyId":46717363,"firstName":"Nancy","lastName":"Wade","titleText":"Finance Manager","emailTxt":"nancy@dunningtoyota.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/4efc1ec48d92.jpg","drDealerId":87,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":119451,"firstName":"Beth","lastName":"Bashert","titleText":"Sales Consultant","shortBioText":"I have been a member of the Ann Arbor community for over 30 years. My family and myself have been actively involved in our local community, we donate money to our neighborhood association for car sales to my neighbors. I am a foodie, wine maker and movie-phile. I worked first in the restaurant business then in non-profit organizations and most recently in the Auto Industry. Dunning Toyota has been my employer for over 10 years. It is a great place to work and buy cars from. Come on down, let\u001as have a great time together and Let me help you get the right vehicle for your wants and needs!","emailTxt":"beth@dunningtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":70,"imageUrl":"https://cdn-user.dealerrater.com/images/db1afe054e10.jpg","drDealerId":87,"dealerEmpStartDtUtc":"1149120000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":119462,"personPtyId":41544806,"firstName":"Carol","lastName":"Stanley","titleText":"Sales Consultant","shortBioText":"I am a local .S.E. Michigander. I have lived here my entire life. I have been with Dunning Toyota for over three decade.\r\n\r\nI thoroughly enjoy my clients and their longtime ownership experience with their Toyotas. This dealership is a step above all other in their commitment to customer satisfaction, always working to improve on procedures to enhance the overall experience.\r\n\r\nBorn in Ypsilanti, attended Ypsilanti Public Schools, and a graduate of EMU. Lived in Ypsilanti 50 years, now a resident in Pinckney, on the chain of lakes. Love pontoon boating, generally hanging around with family and friends. Enjoy classic car shows, swap meets, and searching for treasure in flea markets.\r\n\r\nI look forward to working with you to show you the great variety of Toyota models and assisting in process to discover the one that works best for you.","emailTxt":"carol@dunningtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/951350053967.jpg","drDealerId":87,"dealerEmpStartDtUtc":"318211200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":119459,"firstName":"Joel","lastName":"Dunning","titleText":"Sales Consultant","emailTxt":"joel@dunningtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/62ff14b2578e.jpg","drDealerId":87,"dealerEmpStartDtUtc":"1301616000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":123226,"firstName":"Lowell","lastName":"Dunning","titleText":"Sales Manager","emailTxt":"lowelld@dunningtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/bdae61af6a34.jpg","drDealerId":87,"dealerEmpStartDtUtc":"583718400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":119458,"firstName":"Jason","lastName":"Kersey","titleText":"Sales Consultant","emailTxt":"jason@dunningtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/02d3e6a6af87.jpg","drDealerId":87,"dealerEmpStartDtUtc":"1012521600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":348647,"personPtyId":40184334,"firstName":"David","lastName":"Clay","titleText":"Service Manager","emailTxt":"david@dunningtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/e4d7f6466909.jpg","drDealerId":87,"dealerEmpStartDtUtc":"1462060800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":348650,"firstName":"Woody","lastName":"Woods","titleText":"Service Manager","emailTxt":"Woody@dunningtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/be2d1fc78ef4.jpg","drDealerId":87,"dealerEmpStartDtUtc":"857174400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":348630,"firstName":"Ava","lastName":"Weldeab","titleText":"Sales Consultant","emailTxt":"Ava@dunningtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/bf300ce52cf6.jpg","drDealerId":87,"dealerEmpStartDtUtc":"1443657600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":348653,"firstName":"Ernesto","lastName":"Garcia Jr.","titleText":"Sales Manager","emailTxt":"garcia@dunningtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/8e9ddedb61f9.jpg","drDealerId":87,"dealerEmpStartDtUtc":"1430438400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":515251,"personPtyId":45804677,"firstName":"Jeff","lastName":"Kessler","titleText":"Sales Manager","emailTxt":"jeff.kessler@dunningtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/160c2a351c44.jpg","drDealerId":87,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":348656,"firstName":"Matt","lastName":"Trout","titleText":"Parts Manager","emailTxt":"parts@dunningtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/f6568595d683.jpg","drDealerId":87,"dealerEmpStartDtUtc":"951868800","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":348209,"personPtyId":40211085,"firstName":"","lastName":"","titleText":"","shortBioText":"","emailTxt":"elena@dunningtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":87,"certifiedEmployee":false},{"id":515291,"personPtyId":41469486,"firstName":"Damie","lastName":"Oliver","titleText":"Sales Consultant","shortBioText":"Network Damie: http://bit.ly/DamieDunningToyota","emailTxt":"damie@dunningtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/0cb7cedbf1cc.jpg","drDealerId":87,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":515410,"personPtyId":41526668,"firstName":"Dusty","lastName":"Orick","titleText":"Sales Conslutant","shortBioText":"Hello I'm Dusty! If you're looking for a sales person who will ensure you will have the best car buy experience possible then come see me. Dusty's my name and cars are my game!","emailTxt":"dusty@dunningtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/5ceec18a3fd8.jpg","drDealerId":87,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":348635,"firstName":"Neal","lastName":"Kotlarek","titleText":"Sales Consultant","shortBioText":"Network Neal: http://bit.ly/NealsFB","emailTxt":"Neal@dunningtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/bc29931f3f12.jpg","drDealerId":87,"dealerEmpStartDtUtc":"1404172800","certifiedEmployee":false,"deptDscrp":"Sales"}]

Dunning Toyota Ann Arbor

Reviews

4.4 out of 5 4.4
452 lifetime reviews. Includes reviews of Dunning Toyota Ann Arbor from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 15, 2018

    Always friendly and customer service oriented. Everyone is friendly and takes time to explain things.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Michelle, we are very happy we provided you with a positive experience! Please feel free to give us a call or stop by if you require anything else.... Have an awesome day!

  • 5.0 out of 5
    October 15, 2018

    I was in search of a used car and I approached Dunning toyota and right from the beginning they were friendly and they did help me find my car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the great review and the business Sujith!

  • 5.0 out of 5
    October 10, 2018

    Great job. Everything looks great. Will use them again. Everybody was very helpful. They always know what they are doing. I will always use them. It's... so easy to talk to them. They do a fantastic job. My car was dropped off at night and was ready the next day.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for the kind words and the business Jonathan!! We look forward to seeing you again.

  • 5.0 out of 5
    October 9, 2018

    Within a few minutes of getting Dunning Toyota’s name from Costco, I received a phone call from them. Fast! The whole process was very quick, very... professional. Because I was buying a Prius Prime, I wanted to wait until I had a dedicated circuit in our garage and had planned to pick up the car the next day. I was so excited that I called and asked if it was ready for me to get right then. No problem. I have a 2005 Prius and have had outstanding service at this deadlership. This actually played a role in my choice of a plug-in electric car. When I say I was at the dealership to have my car serviced, I mean my OLD car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gretta, thank you so much for ALL of your business in both sales and service. We appreciate you very much!! Enjoy your new Prime in good health. We lo...ok forward to seeing you back in service!

  • 5.0 out of 5
    October 2, 2018

    Aaron went above and beyond to make us happy customers! We are so impressed with this dealership - we will definitely return. We highly recommend them!!!...

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Dunning Toyota

    Thanks so much for your business!


    Worked with:
    Aaron Ravert

    Sales Consultant

    (5.0) 7 reviews

    Nancy Wade

    Finance Manager

    NOT RATED

  • 5.0 out of 5
    October 2, 2018

    Prompt service. Also, this was the last free service and Justin took the time to talk about my next service, what it would involve and the approximate... cost. I am very pleased with this dealership.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mary, thanks you so much for your business and great review! We will make sure to share it with Justin!

  • 5.0 out of 5
    September 20, 2018

    Staff very helpful and courteous. Thank you for washing my car.....

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your business and the great review Cynthia!

  • 5.0 out of 5
    September 5, 2018

    From purchase to service, I have never had a more pleasant experience than with the folks at Dunning Toyota.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert, thanks for the wonderful review and business! We are here for you the whole way!! We will see you soon!

  • 5.0 out of 5
    September 1, 2018

    Service is too expensive - otherwise I'm totally satisfied with quality of work. Facilities are EXCELLENT (clean and organized). Staff are very... personable and polite. I was treated with RESPECT.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Betty, first thanks for the business and great reviews. In terms of price, we do shop our neighboring competitors (both dealers and independents) regu...larly to make sure what we offer is competitive with the rest of the market. If you ever have any questions regarding pricing or the value you are receiving, please don't hesitate to ask your ASM or a Manager to discuss it with you. Thanks again for your business Betty!

  • 1.0 out of 5
    August 29, 2018

    The worst experience I have ever had when purchasing a vehicle. I could not believe how difficult they made it for a person to pay cash for a vehicle and... they had no interest in negotiating the sales price. I will not go back to this dealership for any reason.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert, we are really sorry to hear that we missed the mark so badly for you and apologize for that. In terms of negotiation, you are correct, we real...ly don't do much of it on our pre-owned vehicles. We use software to price our vehicles based on current market and try to make sure our pricing is on the low end of that market. We find that most of our customers appreciate that approach, instead of the old back and forth routine. That said, if that wasn't communicated to you, it should have been. In terms of having difficulty paying cash, we are very sorry for whatever difficulty you experienced. If this in reference to putting the entire vehicle on your credit card, we apologize but have a firm policy limiting credit card usage. Most stores have something like this in place. There are a variety of very good reasons for this policy but, regardless, we are sorry if that ended up being an inconvenience for you. We would love to have some further dialogue with you regarding your experience. If you are interested, please reach out to our General Sales Manager, Jeff Kessler, at your convenience. He can be reached at 734-997-7600 or jkessler@dunningtoyota.com. Thanks Robert.

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