Genesis Auto Sales

Reviews

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3 lifetime reviews.

  • 1.0 out of 5
    June 17, 2014

    Sounded honest and friendly on the phone. Drove 90 miles to get there and vehicle not as described. Very misleading.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    April 19, 2014

    Bought 2001 Cadillac Deville in March. I bought as is and didn't have car checked by mechanic until it was too late. I drove the car for 4 days, seemed... to be a little rough on highway. I thought its a simple tune up as it is used with 115K. At the end of the 4 day run back and forth to work, I notice coolant leak. That Fri. went to mechanic. He looked the car over and got back with me to tell me that the car is useless, and has blown head gaskets. I call back up to Genesis to inform them what I had found out and the Salesman assured me that they were unaware of the issue. I was also told the car goes through a service inspection before being sold. So His solution to my problem was to write up a extended warranty for like 3 mo 3000 miles. He assured me that head gaskets were covered. So I purchased the warranty only to find out that only $1000 was covered to do work. This is a $2000-$3500 job that after paying cash for car cannot now afford to perform. So if cars are ran through service check, how would this gone unnoticed? And if they sell reliable used cars. Why have I been stuck with a nice looking Cadillac that is a time bomb ready to blow at anytime? I've also noticed trans fluid leaking and gas gague is not operating properly. Now I do blame myself for trusting without having checked. Just would hate to see same happen to others! Not right to advertise that Genesis sales reliable used cars esp. In my case! In the end I played for a curb ornament! My Family &Wallet thank you!!!!!!!!!!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    April 19, 2014

    Bought 2001 Cadillac Deville in March. I bought as is and didn't have car checked by mechanic until it was too late. I drove the car for 4 days, seemed... to be a little rough on highway. I thought its a simple tune up as it is used with 115K. At the end of the 4 day run back and forth to work, I notice coolant leak. That Fri. went to mechanic. He looked the car over and got back with me to tell me that the car is useless, and has blown head gaskets. I call back up to Genesis to inform them what I had found out and the Salesman assured me that they were unaware of the issue. I was also told the car goes through a service inspection before being sold. So His solution to my problem was to write up a extended warranty for like 3 mo 3000 miles. He assured me that head gaskets were covered. So I purchased the warranty only to find out that only $1000 was covered to do work. This is a $2000-$3500 job that after paying cash for car cannot now afford to perform. So if cars are ran through service check, how would this gone unnoticed? And if they sell reliable used cars. Why have I been stuck with a nice looking Cadillac that is a time bomb ready to blow at anytime? I've also noticed trans fluid leaking and gas vague is not operating properly. Now I do blame myself for trusting without having checked. Just would hate to see same happen to others! Not right to advertise that Genesis sales reliable used cars esp. In my case! In the end I played for a curb ornament! Must Family &Wallet thank you!!!!!!!!!!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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