Bel Air Subaru

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
22 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 2, 2019

    Been eyeing the Ascent since they came out. Jen DelVecchio was extremely helpful in figuring out the trade-in and other paperwork. Jen and Vincent... made it as painless as possible. I really like the staff and the service department is one of the reasons I'd buy here again.

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    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    July 15, 2019

    Very easy car buying process. Salesperson Jen was very help and knowledgeable. Would highly recommend for anyone looking to purchase a Subaru. Will be... coming back in the years to come.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    April 22, 2019

    We now own 2 Subaru Outbacks, that’s how much we love them! The purchase process was completed very quickly and at the price we were looking for. :)

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    Shopped for a new car
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  • 5.0 out of 5
    March 20, 2019

    John Burns... sales ...he was easy to talk to and deal with... very easy process.. test drive several cars... Forrester and Outback... then looked at a... lot of different colors.. had a large selection of colors

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 17, 2019

    I was extremely pleased with the the way Jennifer Delvicchio and Brad Motley handled themselves. She was knowledgeable and very friendly. She was supported... in my decision making process. Brad did super job in making the deal work.

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 4, 2019

    I have leased cars for years. This new lease process was the easiest ever. Thanks to John Burns for taking the extra time to find the car that I wanted.

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 3, 2019

    Mike at Subaru in Bel Air was awesome! So knowledgeable and helpful! I drove away with my beautiful new Outback! This is definitely my favorites car I’ve... owned so far! I’m one happy customer!

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 12, 2018

    We found the exact vehicle that I wanted and the rest is history. I'm very pleased with the help that I received and look forward to continuous support... in maintaining my new vehicle.

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    Shopped for a new car
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  • 1.0 out of 5
    October 25, 2018

    First time I was ripped off was they added $3000 to the original sales contract after I had signed the original sales contract for them to pay off my Ford... mustang which originally said it was but they added the $3000 later in which was the difference owed on the mustang. So when 3 months came along Ford called me to tell me I owed $3000 on the car I had traded in to Jones 3 months before in which I thought Jones paid off but then later found that they changed my sales contract. I had to go back to Jones and have that $3000 added to my auto loan so I ended up being upside down on my new Hyundai Accent, took them to court and lost, shame on them. Second time ripped off was years later with that same Hyundai Accent, I had a major transmission failure while driving so I had the car towed to Jones and they said that the car would be fixed under warranty and then a week later thinking the car was being fixed they called to tell me that the transmission was never serviced correctly when indeed I serviced it there even had proof that I did and that I had voided my 10 year 100,000 miles warranty with Hyundai because nothing was never done, total BS. So I just then had the car towed to another much more reliable shop to have a new transmission installed in which should have been under warranty. So I was completely done with Jones Junction. So about a month ago I decided to get another car at Jones Kia since my mother in law and father in law had bought cars there so I felt like I would try again, but then later screwed my in laws on their Subaru. Third time they ripped me off. This place rips you off on extra warranties that you don't need and laughs at you when your car could possibly catch fire. Doesn't matter what brand you buy from them they rip you off they have the past 10 years with me. Here's my most recent experience (a month ago)- I had a major horrible scare with my 2018 Kia Niro within the first few weeks of owning with a very strong gasoline and burning smells in the cabin of the car. First I thought that maybe I spilled gas on myself, but no, it was coming out of the vents each time I either ran the AC or heat didn't matter what setting you had it on it was bad. Along with the gas smell there was also a burnt wire/plastic smell which was so bad I was expecting to see smoke or flames coming out of the vents, it never did. Both smells made me completely nauseous and sick each time I had to drive the car I had to put the windows down to feel better. The Dealership actually laughed and said it was part of the break-in process I said no way and they made me feel uncomfortable that they laughed at the fact I could of died in a fire, I've owned enough brand new cars and these smells were not typical break in smells, they didn't find anything wrong with the car as I couldn't deal with the sicking odors anymore as it was only getting worse.. Good bye KIA brand and Jones sorry this is no dealership for a lifetime. I ended up trading it in on a 2019 Buick Encore (From Boyle Buick) which has been a wonderful vehicle in the past month since my trade of the junky KIA and this horrible dealership. If Jones responds it's not sincere and they just tell you it will be taken care of and they never really follow though. So Please do yourself a big favor and don't buy from them unless you want to be out $$$$.

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    Does not recommend this dealer
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  • 5.0 out of 5
    October 5, 2018

    Our experience at Jones Subaru was pleasant from beginning to end, and our sales person Mike was attentive to our desires in a car, knowledgeable of the... brand, and he did not pressure us to make a decision. A surprisingly smooth experience!

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    Shopped for a new car
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