New 877-540-4761 Dealer Website
Used 866-974-6049 Email Dealer
Service 877-549-6457

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Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 8:00 PM
Sun Closed
Mon 7:00 AM - 8:00 PM
Tue 7:00 AM - 8:00 PM
Wed 7:00 AM - 8:00 PM
Thu 7:00 AM - 8:00 PM
Fri 7:00 AM - 8:00 PM
Sat 7:00 AM - 6:00 PM
Sun Closed
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Reviews

4.1
Average based on 7 reviews
  • Loyal Jones Customer; disappointing service visit

    I love my Impreza! John Burns made our family's 4th vehicle purchase from Jones easy and enjoyable. But getting an oil change this time was not . ...


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    I love my Impreza! John Burns made our family's 4th vehicle purchase from Jones easy and enjoyable. But getting an oil change this time was not . Initially, I was surprised and pleased to get an appointment the same day I called. I was offered 2:00, 2:30, 3:00, 3:30 etc. I chose 2:00 and arrived on time. I waited in the service bay area 10 minutes for an "advisor." Neither my advisor Warren nor the employee who first took down my mileage and VIN were welcoming or friendly. Warren tried to sell me a $100+ vehicle check up and implied it was required to maintain my warranty, but when I questioned this he admitted it was recommended not required. I declined this and requested only an oil change and tire rotation. After waiting 2 hours I asked how much longer and was told it would be 30 minutes more. After 3 hours I found John in the showroom and told him how upset I was it was taking so long. John spoke to the service dept and I finally got my car back @5:21. John explained there were scheduling issues in service dept and there was no charge but that was small consolation after such poor communication and waiting almost 3 and 1/2 hours. Jones for a lifetime shouldn't mean waiting a lifetime for an oil change.

    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • I love this Dealership! Jones Subaru is AWESOME!

    From the very beginning of my Buying experience to the regular Service, this dealership and its people are terrific! My Sales Guy Adam T was incre...


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    From the very beginning of my Buying experience to the regular Service, this dealership and its people are terrific! My Sales Guy Adam T was incredible! Knowledgeable, sincere and I really trust him! The Service Dept with Jones for a Lifetime is a great benefit Even if they are crazy busy on a Sat morning, you are taken care of, treated with patience and respect. So glad I made the switch to this dealership and to Subaru! LOVE my CrossTrex!!!

    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • 2014 Subaru Outback Driver

    Decent dealership. They help you out and they are not about the aggressive sales approach. Having tires replaced today!


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    Decent dealership. They help you out and they are not about the aggressive sales approach. Having tires replaced today!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

About Our Dealership

Dealer on Cars.com since January 2016

At Bel Air Subaru we take pride in everything we do. We offer new Subaru models and used cars to the Bel Air area and have the staff in all departments to expertly serve our Bel Air, Baltimore, Glen Burnie and Cockeysville friends. We want to be your choice for all Subaru services in Maryland and will do what it takes to keep you 100% satisfied.

"JONES for a Lifetime!!"