Hoselton Nissan

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Reviews

4.6
(51 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Stay Away

Lied to my face. After purchase warranty worthless. Bought a 2012 Pathfinder 12 30 21 only to discover in August 2022 that the rear suspension was rotted. both sides including shocks, lower control arms broken springs and wheel bearings. Did not feel safe driving vehicle 32 miles to Hoselton so I had my guy replace everything. This was NOT cheap, $1922.00. This was discovered by Union Street Auto in Newark, NY when I had a fluid exchange. Called Mat Ernest at Hoselton Nissan. He requested I bring in the old parts. He offered a reimbursement towards parts. After waiting a reasonable amount of time I called for an update on the situation and left a message to no avail. I have since left over a half dozen messages with still no response. Dealt with Matt Ernest the man who can look you in the eye and lie to you. Guess it's court time now. Stay away form Hoselton - their word is no good.

Dealer response

Joe Haight, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. After speaking with Matt, it sounded like you and him came to agreement to reimburse you for the repairs. Please feel free to reach out if this is not the case. Sincerely, Dave Rogers 585-662-2662

1.0

I have owned Nissan vehicles for the last 30 years. No...

I have owned Nissan vehicles for the last 30 years. No more. I owned a 2015 Nissan Murano with 115,000 miles. While under bumper to bumper warrantee it had transmission issues at 40,000 miles. I heard a noise every time I would go down a hill and then accelerate up the next hill. Took it there no problem, drove away happy. Fast forward 7 years and 75,000 miles and it needs a new transmission and transfer case. $8,500.00. Yes that’s $8,500.00. Does it seem right that a SUV that’s 7 years-old would need a new transmission and transfer case at 115,000 miles. I don’t. Jared from Hoselton did not go out of his way to help at all and pawned me off to the national Nissan phone number. I heard the same song and dance. They would not honor any type of warrantee at 115,000 miles even though it had transmission issues at 40,000 miles. I am told the CVT style Nissan transmissions are not as reliable by far than a more traditional style transmission. I am disgusted with my experience with Hoselton Nissan on Marsh Road and will never do business with them again. I am also discussed with my treatment from Nissan USA - no good will gesture from them. To add insult to injury, I inquired about a potential trade-in for a Hoselton Toyota and was told they would give me salvage of $350.00. Since I need a car now, last Saturday I ended up selling it for $6,700.00 on Marketplace. A far cry from their offer of $350.00. Without issue, the cars value is from $18,000.00 on the low end to $24,000.00 on the high end. Without transmission problems and the price of used cars sky high, I could have gotten closer to $24,000.00 if not more. I figure with what I got for it, I’m out $15,000.00. Thank you Nissan and Hoselton. It would have been nice if they would stand behind their product or make a better car. Perhaps I will join the recent flurry of class action suits against Nissan for transmission problems. Do yourself a favor and steer clear of Nissan and if you don’t want to feel like you got ripped off every time you walk out of the dealership, steer clear of Hoselton as well. One aggregated and poor former customer.

5.0

My salesperson, Cardell Bouie was great.

I had a great experience purchasing my new 2019 Nissan Rogue S. My salesperson, Cardell Bouie, Jr. was very knowledgeable and helpful. I have been a loyal customer of Nissan for many many years and have had great success with my Nissan cars.

Dealer response

Thank you for the wonderful review and for choosing Hoselton Nissan!

4.8

New Pathfinder

We had a very good experience purchasing our Pathfinder with Mike Andrushko. He was very friendly and professional. We also dealt with Tim Lippa the day we picked up the vehicle, he was also great to work with. We were very happy with the whole process!

Dealer response

We're so happy to hear you had a wonder experience and love your new Pathfinder!

4.8

Feel at eased

It was 6 months before my lease was up in March 2019. I had never leased before and when I got notifications about re leasing another one I made an appointment went in. Tom greated me and my daughter sat down and explained everything to me. Because I have never re leased another car I wasn’t sure what to expect. I walked out with a new Sentra and it was so easy and he was so nice. Everyone is so nice. I cannot say enough about them. See you for my maintenance. Thanks again

5.0

Customer Service

My family has purchased four cars from Tim Lippa in the last couple of years and our experiences have been exceptional. Tim is knowledgeable and professional and a pleasure to interact with. Recently I was in the dealership for routine service, Tim saw me and addressed me by name. He told me he had found a solution to the issue I was having with my phone not syncing to my Altima when I was trying to get directions. The voice was not coming through the radio. He had researched this over various sites on the computer and we went out to my car and he resolved the issue. This was 10 months after the sale. This went above and beyond my expectations. I will give Tim's name to anyone I know interested in buying or leasing a car. He has taken the pain out of buying a car and his attention to my needs is much appreciated. He is an exceptional employee.

5.0

Great Experience

My husband and I recently leased a 2018 Nissan Rogue from Hoselton. We have been buying and leasing vehicles for many years and have to say that this was one of very few excellent experiences we have had. From the first time we walked in the door until we drove out of the lot we were treated courteously and fairly by everyone we dealt with. Craig Holmes was a great salesman. He made an often uncomfortable process easy, fair and fun. We also want to acknowledge Joe and Tyler for their help as well. This was our first time dealing with Hoselton and it certainly won't be our last.

5.0

Love my New Altima SR

I shopped around and Mike and Steve at Nissan Hoselton went over and above to accommodate my needs and get me into the vehicle that I desired, in a early lease termination to get my new 2017 Altima. Gave me the options that I wanted and made the purchase very streamlined and effortless.

Dealer response

Thank you for the wonderful review! We hope you are enjoying your new Altima!

5.0

Great Services.

I went to a few dealership looking to trade my Minivan. Nissan Hoselton was the only dealership that is willing to work with to get you the best deal and best price with No Hassles.

Dealer response

Thank you for the wonderful review! We hope you are enjoying your new vehicle!

4.8

Satisfied Customer!

I have been a loyal Hoselton Nissan customer for the past 15 years and 5 vehicles and the reason is simple, they are the best. Easy to work with, no surprises and they really care about the customer. I was in an out with a new lease for a 2017 Pathfinder is less than 2 hours on a Saturday AM. Can't say enough good things about them.

Dealer response

Thank you Jason for the awesome review! We hope you are enjoying your new Pathfinder!

See all 51 reviews