Action Auto Sales and Finance Inc.

Yafeth was an outstanding salesperson! He was very responsive without being pushing. He laid out the options, answered our questions, and. Evans our friend. Josh was also wonderful to work with. Chris was knowledgeable and did his job professionally with a smile. The price and value were great. We'll definitely recommend Action to our friends!

I bought a car here. I don’t know where these high reviews are coming from. They are unethical. They told me they would detail the car for free. They said they would fix the crack in the windshield. They didn’t. As soon as we drove it home, something was wrong with it. Needed repairs but they won’t do anything. MAKE sure that you list every problem about the car on their disclosure statement BEFORE you sign the paperwork or you won’t get any of it done despite what your sales guy tells you. I felt jilted. Not going back.

🚨Purchase a car from this dealership at your own risk.🚨 A majority of the cars that they have up for sale they purchase at auction or from online listings and immediately turn around and sell them. They do not complete any maintenance or inspections of their own prior to sale. I purchased a 2020 VW from them and a week after sale, it was having major engine problems. I tried to work with them but they were unwilling to work with me unless I signed a non-disparagement agreement. I am now left with a car that does not pass emissions and $5000 worth of repairs to pay for. I would recommend completing a pre-purchase inspection prior to purchase if you do choose to purchase from them. Their warranties won’t do much for you because they don’t have a reliable service department. If something needs repairs after purchase, it may take 2-3 weeks to get an appointment and if the repair is a lengthy one, they will not provide you with a loaner vehicle.

Daniel was great and worked with me Josh and Kevin were also great as well!!! Keep up the good work guys future is looking good for you guys!!!! Hopefully I can come back again and get another car thru you guys Daniel went above and beyond for me and got me the best prices!!!

Hiff nos atendió súper bien para ser su segundo día como vendedor, tuvo mucha paciencia y nos supo explicar a detalle las especificaciones de cada carro que nos gusto. Tienen a un muy buen trabajador con ustedes.

I bought a truck from them in december. its only 2 yrs old. I checked the oil and it was pretty much black goo. i would've expected that they would change the fluids but nope. they recommended I pay for an extended warranty and I declined due to the truck being so new. 1 day after I had the truck home the check engine light came on. I called my salesman and complained about it. and they said theyed have dillan their boss call me about the issue. He never called back. they got what they wanted. a sale. that right there shows they dont care about what happens after the deal has been done. they had pros as well but im not wasting my time pointing them out. if they dont have the time for me to just follow up regardless having the extended warranty or not. I love my truck but the dealership has nothing to do w that. they just sold it to me. i believe they cleared the check engine code wout fixing the issue. the code stayed cleared long enuf for me to think the truck was perfect. I have no proof of that. but their lack of caring convinced me theyll do what it takes to make a sale.

DO NOT PAY THEIR BOGUS FEES. They will jack up the price by $2000 from listed price saying that "there's nothing we can do", but they can. walk away, the fees will go down quickly. Save at least $1000. Car didn't even have treatment for the smell. Low standard, typical rip you off car salesman approach. When they promise tax and registration, look up the amounts yourself.

Very fast, friendly, and accommodating. Have a good day have a great finance team was helpful on getting the deal complete and timely manner.

BUCKET LIST Moab visit, courtesy of Action Auto Orem. Flew in to purchase my 2020 Accord which made it to Moab and kept us there overnight because the car would not restart. Ended up having to get it towed to a nearby hotel after an unsuccessful attempt to jumpstart the vehicle. After spending the night in our $228 hotel my brother (who came with me) and I woke up to find that the battery had clearly been bad for some time but was likely cleaned up by the dealership to appear new. There was battery acid leaking down the battery and pooling into the battery tray. The heat shield was destroyed as a result and the battery tray had to be replaced as well. I walked to NAPA and had to purchase a $294 battery and tools to install it. I messaged my salesman Devon about the issue. He informed me that they would only cover the battery, nothing else. So, I asked to speak with his boss, Erik. I emailed Erik about my experience and disappointment and received a response asking if I contacted my finance manager first, which I didn’t because it was 10 pm when this happened, and I was never told to reach out to my finance manager if I have any issues with the vehicle. I asked Erik to reimburse me for the battery and the hotel. I also specifically told him to note that I was not asking him to reimburse me for: the heat shield, the battery tray, the tow, the tools, and a day’s salary for both my brother and me who had to unexpectedly miss a day of work. He told me that “there is no way of knowing if the battery will randomly become an issue” and that they would reimburse me for the battery “out of goodwill” because typically they only cover what it would cost them to buy it. What you failed to understand Erik is that this is not about the money, the money is irrelevant. This is about the fact that your website preaches about your vehicles receiving “a 150 point inspection so that you can be 100% confident in the quality and safety of your vehicle”. And when you sell cars that simply do not meet that standard, and leave your customers stranded, you should prioritize making it up to your customer over the money you stuff into your pockets. Also, as a note to Devon, I now understand the frustration you told me all about with your bosses being greedy and only paying you “$200 for every car” that you sell. Maybe I should sell 3 cars for them to cover the battery and hotel. And maybe you should quit like you had said you were going to during our test drive. Hopefully they give you the $25 you said they would if I mentioned you in my review! I know you really need it for that wedding.

Lack luster… cars had damage to frame that was described as minimal… could not get a quote on out the door price… no parking on lot….. lot of waiting around.