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I have had my car for many months now and I enjoy driving it....looking forward to see how well it really does handle in the snow. The staff was very... nice, friendly, and busy. My experience at the dealership was good but not great. I thought I would have a personal follow-up call from the dealership/salesman to see how the car was working out for me but never did get a call. I did call the service department recently and the gentleman took time to explain my concern and was very nice on the phone.
We bought my Subaru CrossTrek at Don Miller in Madison,WI. We had an idea about what our car should cost and went in for a test drive and sat down with... a salesman to discuss price and our trade-in. It was a very comfortable experience. They didn't have the exact car I wanted in stock, but they had one on the way. We put a down payment on that one after we had worked out all the details. The car is beautiful and is filled with the safety features we wanted. I have had it about a month now, it rides beautifully, and I love it.
It was just a typical routine oil change. Nothing difficult and nothing regarding warranty or lack of my vehicle not meeting my expectations. I could... have taken it anywhere for this same service but I believe in having the car dealership perform this service.
fast efficiently run shop courteous employees. Shop area was very clean. Waiting area is comfortable with tv and reading material.
We always love going to don Miller Subaru and buying the cars and using the service department. They are professional, friendly and provide excellent... service.
Great service - was able to obtain a ride and go to work for 3 hours while the car was being serviced.
I walked into showroom to pick up some brochures. This would be my 4th Subaru but a new one this time. Joe Nelson came out from his office with a big smile... and a warm greeting. Even though he had an appointment w/ other customers in a few minutes, he took those few minutes to give me the brochures, briefly reviewed the vehicles I was interested in and made me feel welcome. A month later I purchased my new Forester and Joe patiently made sure to go over every aspect of the car, answering any questions I had. He even had me open the hood, pointing out parts and giving me tips. Highly recommend Joe Nelson at DM Subaru West.
Dennis did a great job helping me find a car to purchase. And certainly kept my budget and needs in mind throughout the process!
We came in on 12/4 already knowing what we wanted, as we walked in the door I had told the person that we were there to get a car. I told him we were not... looking for a specific sales person turns out the guy who greeted us at he door was Joe Nelson. Joe was so nice, understanding and made sure we understood everything about the vehicle, the paperwork process, and how everything operated in our brand new 2018 Subaru Forester. Joe was great & worked wonderfully with our two tired/crying babies. Thanks Joe for our new car! -Shawn & Marrah
Very positive experience with everyone I came in contact with. Joe Nelson was wonderful to work with.