Don Miller Subaru West

Reviews

Average Ratings

4.9
145 lifetime reviews. Includes reviews of Don Miller Subaru West from DealerRater.com
  • no one should give so low service
    August 29, 2017

    10 days ago, I schedule service for today. I got price estimate and schedule: oil change - max 2 hrs. if breaks needed as you advice last time - i...


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    10 days ago, I schedule service for today. I got price estimate and schedule: oil change - max 2 hrs. if breaks needed as you advice last time - it will take another 2 hrs. breaks inspection will be free... today: drop the car at 7:45. breaks inspection - "we will charge you $29". why? because... how long it will take? about 2 hrs for oil change and extra 2 hrs if breaks needed. we will call to update. I called about noon....put on hold for 7-8 min. hand up and call again......oil change done - no one even start looking on the breaks. "we will call you soon"......they did call at 1:15pm: you need front & rare breaks....great! how long it will take? "car will be ready by 3 - max 3:30".....I call at 4:20pm....."ohh - just paper work - you can come and pick it up"..... why the address on the invoice is not my address? not even in the same city? "ohh - i dont know why I type it like that" wow - $575 for service I dont want to have? and who knows, with that low customer service - what REALLY they did with the car?....

    Does not recommend this dealer
    Came in for service or repair

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  • Great service great car
    July 22, 2017

    Just got my new 2018 Forrester. Jim Alfonso was a great help we really worked great together I got all the info I needed and it made it easy to m...


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    Just got my new 2018 Forrester. Jim Alfonso was a great help we really worked great together I got all the info I needed and it made it easy to make my decision

    Does recommend this dealer

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  • Easy to work with
    July 21, 2017

    Came home from vacation with an immediate need for a new car. Found a low mile Toyta Fit here that looked like it would meet my needs. Drove a few...


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    Came home from vacation with an immediate need for a new car. Found a low mile Toyta Fit here that looked like it would meet my needs. Drove a few others to be sure, but this was the one. Jim worked with me to make it happen in a day. Easy financing through Summit credit union on site as well.

    Does recommend this dealer

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  • Thank you Jim Alfano and Don Miller Subaru West.
    July 21, 2017

    We just purchased our third Subaru. We have an Impreza, a Crosstrek and now a Forester. We love them all. We have purchased all our Subarus at Don...


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    We just purchased our third Subaru. We have an Impreza, a Crosstrek and now a Forester. We love them all. We have purchased all our Subarus at Don Miller and are a family of Subaru owners. We are giving our Impreza to our daughter who will be going to college this Fall. We wanted her to have a good vehicle.

    Does recommend this dealer

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  • excelelant, better than we expected!
    July 17, 2017

    A few months ago we stopped, just to look and Jim Alfano walked up and introduced himself. Jim was comfortable to chat with as he told the Subaru ...

    Don Miller Subaru West

    Dear Woody and Phyllis, Thank you so much for not only choosing Subaru but choosing Don Miller as well. Your business is most appreciated and we ...


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    A few months ago we stopped, just to look and Jim Alfano walked up and introduced himself. Jim was comfortable to chat with as he told the Subaru story. We were not interested in test driving the car we were most interested in, but Jim offered us a ride, we accepted. Some months later we decided to check out Subaru and Honda, stopped at Subaru first, met Jim, took a drive and the rest is history. An overall very good experience with all involved, we are happy! PS never made it to Honda. Woody and Phyllis.

    Does recommend this dealer
    Don Miller Subaru West

    Dear Woody and Phyllis, Thank you so much for not only choosing Subaru but choosing Don Miller as well. Your business is most appreciated and we are thankful for your kind words towards Jim and our dealership. Hope you get out often to enjoy your new Subaru and feel the love. John Duell General Manager


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  • Thumbs up for Jim Alfano!
    July 11, 2017

    I accidentally delayed my purchase by a full week (paperwork error), and Jim did everything he could to smooth the way. He was both kind and patie...


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    I accidentally delayed my purchase by a full week (paperwork error), and Jim did everything he could to smooth the way. He was both kind and patient, and made the car-purchasing-phobe that I am feel well taken care of.

    Does recommend this dealer

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  • Great experience
    June 28, 2017

    Great experience with Jim Alfano. Spent a great deal of time going over all the features of my new car. Followed up to see if any questions as well.


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    Great experience with Jim Alfano. Spent a great deal of time going over all the features of my new car. Followed up to see if any questions as well.

    Does recommend this dealer

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  • Great service from Jim Alfano
    June 27, 2017

    Jim was easy to work with and met our needs! He was patient and very knowledgeable. We will definitely use him for any future Subaru purchases a...


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    Jim was easy to work with and met our needs! He was patient and very knowledgeable. We will definitely use him for any future Subaru purchases and would highly recommend him to anyone thinking of buying a Subaru in the area.

    Does recommend this dealer

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  • Deal made easy
    June 20, 2017

    We drove up from Illinois to look at a couple cars we had seen on line. It was close to closing time but Jim made sure we were able to test drive ...


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    We drove up from Illinois to look at a couple cars we had seen on line. It was close to closing time but Jim made sure we were able to test drive the car we wanted and he made the deal quick and easy for us. I told him I hate to haggle and he came back with an offer that I thought was great. Quick, easy and efficient. My kind of car buying!! Thanks Jim!

    Does recommend this dealer

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  • Gold star customer service from Jim Alfano
    June 5, 2017

    Jim was terrific patiently working with me to find the right car for my situation. I wasn't sure if I wanted used or new, and with his help and t...


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    Jim was terrific patiently working with me to find the right car for my situation. I wasn't sure if I wanted used or new, and with his help and that of Kathy, in finance, I found the perfect car for me. Jim is an outstanding salesman; I recommend him to everyone.

    Does recommend this dealer

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