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Reviews

Average Ratings

4.9
474 lifetime reviews. Includes reviews of Northtowne Volkswagen from DealerRater.com
  • Excellent Service
    February 25, 2017

    Highly recommend Helen... who is such a sweet,kind and honest person. Will definitely be back when I needed another vehicle! Thank you for all of ...


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    Highly recommend Helen... who is such a sweet,kind and honest person. Will definitely be back when I needed another vehicle! Thank you for all of your help, I love my new vehicle!

    Does recommend this dealer

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  • Helen is the best
    February 13, 2017

    we have bought every car for the last 17 years from Helen and have never had any issues, she will do everything she can to help you get the car yo...

    Northtowne Volkswagen

    Thank you so much for your business and loyalty. Helen is great! We appreciate your review and kind words.


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    we have bought every car for the last 17 years from Helen and have never had any issues, she will do everything she can to help you get the car you need with no B.S, honest, trustworthy and a true professional, would recommend her to anybody

    Does recommend this dealer
    Northtowne Volkswagen

    Thank you so much for your business and loyalty. Helen is great! We appreciate your review and kind words.


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  • 2 1\2 hours to change oil and fix tire
    January 31, 2017

    It took them 1 1\2 hours to change the oil and another hour to remove a nail and patch the tire. This was even I had an appointment for 1 pm. The ...


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    It took them 1 1\2 hours to change the oil and another hour to remove a nail and patch the tire. This was even I had an appointment for 1 pm. The service very slow at this dealership. I'll never have have any service done at this dealership again. I'll wait until I'm back in Columbia Mo and have the service done there. If it even gets close to an hour they will have the shuttle drive you where ever you need to go or give you a loaner.

    Does not recommend this dealer
    Came in for service or repair

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  • Great experience and fast
    January 27, 2017

    Was looking at a Dodge Avenger for my son that I found online. Upon arrival, Jerry greeted me immediately and had the car ready to go for a test ...


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    Was looking at a Dodge Avenger for my son that I found online. Upon arrival, Jerry greeted me immediately and had the car ready to go for a test drive. We loved the car and he did a great job of meeting our needs on the price. We were in and out in an hour!

    Does recommend this dealer

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  • Head up north and ask for Helen
    January 24, 2017

    Helen is honest, knowledgable and made our car purchase a great experience. She help my daughter find the perfect car, answering all her questions...


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    Helen is honest, knowledgable and made our car purchase a great experience. She help my daughter find the perfect car, answering all her questions while offering advice and guidance throughout the purchase process. If you are looking for a much different car buying experience, without the usually hassles -- head up north and ask for Helen.

    Does recommend this dealer

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  • great experience
    January 15, 2017

    Helen was extremely helpful in finding the EXACT car I wanted in terms of pricing and features. They also made the financing affordable. Overall t...


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    Helen was extremely helpful in finding the EXACT car I wanted in terms of pricing and features. They also made the financing affordable. Overall the best experience I have ever had buying a car!

    Does recommend this dealer

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  • This Dealership is AMAZING!
    January 10, 2017

    Northtowne VW is the best car dealership EVER! Their staff is wonderful, friendly, honest and reliable. There is no hidden anything, no games what...


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    Northtowne VW is the best car dealership EVER! Their staff is wonderful, friendly, honest and reliable. There is no hidden anything, no games whatsoever and you feel like family when you leave in your new car! We were in and out in 1.5 hours! Thank you so much Bill, Helen and Lynn.

    Does recommend this dealer

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  • Very Happy
    December 7, 2016

    I first purchased a 2012 Jetta 2 1/2 years ago. I wanted a white 5 speed and they had exactly what i wanted. I don't like shopping for cars. I ...


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    I first purchased a 2012 Jetta 2 1/2 years ago. I wanted a white 5 speed and they had exactly what i wanted. I don't like shopping for cars. I talked with the dealer and got everything handled before i arrived. By the time i showed up my car was ready, clean, and very simple to complete the paperwork. This last week i noticed my cousin just purchased the 2017 Jetta. I loved it. I contacted Northtowne again and this time was just a seamless. I now have a 2017 (brand new) white Jetta. I've never purchased a brand new car. Once again the dealership had everything ready for me, i was in and out so fast. I love my new car and all the guys over at Northtowne.

    Does recommend this dealer

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  • Henry Lomax is a wonderful person!!
    October 11, 2016

    We came in to the dealership and was looking for Hyundai and even though Henry was at Volkswagen he came over to Hyundai to help guide us to a gre...


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    We came in to the dealership and was looking for Hyundai and even though Henry was at Volkswagen he came over to Hyundai to help guide us to a great vehicle that was exactly what we where looking to purchase. I always come back to Northtowne because of the great service Henry provided.. Thank you

    Does recommend this dealer

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  • Improper Maintenance leads to 5 water pump replacements
    September 19, 2016

    First let me say I lone the two VW's I own but after my recent experience with both VW of America and two dealerships, Northtowne in Kansas City a...


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    First let me say I lone the two VW's I own but after my recent experience with both VW of America and two dealerships, Northtowne in Kansas City and Stevens in Wichita I will be turning in the Jetta this fall and I will be looking to dump the Touareg when the opportunity presents itself. A car is of little worth if the dealers cannot properly maintain it and VW does not recognize the critical nature of that relationship. After 95K my water pump failed in the Treg, not bad service from a water pump. It happen while in Wichita so I made an appointment for a replacement, if you haven't priced one yet the total is over 650$.. four times what an domestic car would cost. The part was not in stock anywhere in America and VW agreed to compensate partially for the inconvenience of having to leave my car in Wichita while Stevens acquired to part and replaced it. That new pump failed in two weeks then consecutively three more pump failures or leaks over the next few months. Kindly VW of America said they would replace them for free, are you kidding me? The representative at VW of America seriously thought they were doing me a favor by replacing a pump that had been installed improperly or failed 4 times. The one from Stevens leaked, the three that Northtowne installed all leaked, once they didn't tighten three of the 6 bolts and they fell out and the other times either the pumps failed or it was also improperly torqued. This last time it was installed be another dealer in south KC and the jury is still out. I currently have a def tank heater that has failed, another 650 dollar price tag. Just replaced the brakes for 950 dollars and on my visit to Stevens they told me I'd need brakes soon as there was only 5mm left on the pads, I said that can't be I juts replaced them less then 10k ago,,.. turns out after a recheck at another dealer I have 9mm and 100 mm so what happened there? gave that one to VW of America and along with he other service failures they had nothing to say.... You make your choice, for me VW has seen the last of my money.

    Does not recommend this dealer
    Came in for service or repair

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