AutoMax

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
21 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    March 14, 2019

    The Best dealer I’ve ever been to sense forever. They have the Cleanest cars in and out . I would recommend them to anybody that needs a car .

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 19, 2019

    I had purchased a used 2012 Honda Crosstour. The salesman Manny was very personable and professional and was not a high pressure salesman. Allowed me to... freely look at any vehicle on the lot. Prior to visiting the lot I was able to visit their website and Manny responded to me online and their website provided the VIN number to look up the vehicles. At the dealership,Manny provided CARFAX on vehicles I looked at without hesitation. Understanding that the cars they sell are used and as is, Manny advocated to the owner of Automax to have some cosmetic repairs made to the vehicle. Financing through Automax was a quick and simple process through Chartway Credit Union. Manny worked with me to get some minor repairs made and called and had my plates installed for me. Manny offered to provide me with the names of reliable mechanics in the future should I need some work done at a reasonable rate. The car came with a 90day Warranty and after driving close to 5k miles? I have had no problems with the vehicle.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • June 19, 2018

    Manny was a good guy, but more importantly I bought a 2009 VW Eos that was in great condition and came with a very useful warranty. As a Volkswagen expert,... I can say it's really hard to find a used VW in this condition. Buy here with confidence! Note: I drove the car for a while before submitting this review.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Anthony for sharing your experience with me here at Auto Max. It was a pleasure dealing with you. If you ever need anything don't hesitate t...o call me.

  • 3.0 out of 5
    May 14, 2018

    Realize they sell “as is” cars. You could get a fab or lemon car. Always take it to a trusted mechanic prior to buying! Also make sure they include... 90 warranty as it saved me mega $.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    July 18, 2017

    I cannot possibly sing enough praises about Tony (owner), Manny (manager) and the team at Auto Max Norfolk. They operate this business with integrity,... knowledge, kindness and class. After searching for the right car for 6 weeks, driving countless vehicles and walking off of numerous lots, I found Auto Max, bought a car, and now consider myself a customer for life. I am very careful to not vouch for a person or a business that I do not have a good amount of experience with personally. I want to feel very confident that I will not be leading anyone into a potentially bad situation based on my recommendation. After working with Manny for the last few weeks to buy a car and get a key fob made, I am not only very comfortable backing him and this business, but I am proud to do so. There was zero (and I really mean zero!) pressure while looking on the lot, zero pressure or judgment while asking (a million) questions, and zero pressure during the negotiating and purchasing process. Manny and Tony never made me feel dumb or unimportant, and it was evident that they genuinely wanted to give me the best answer for every question that I had. The exact things that had turned me off from so many other dealerships - the salesmen being pushy (even when they claimed to be non-commission based), not listening to what I said, and trying to force cars on me that I already knew that I didn’t want - were non existent at Auto Max. They not only care about running a quality business, but they care about YOU. I can honestly say I believe that they wanted me to make the right decision for ME and not for their paycheck. Manny and Tony made it possible for me to get the exact car that I wanted (manufacturer certified and under manufacturer’s warranty) at an incredible price. If you are fed up with obnoxious and pushy car salesmen who are leaving you exhausted and dejected, go to Auto Max. If you are looking for high-quality cars that are all driven, checked out and personally vouched for by the owner himself, go to Auto Max. If you are looking for a quality business to support in the Hampton Roads area, go to Auto Max. You won’t regret it.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 14, 2016

    I've been deployed over seas and spoke to Manny back and forth for about a month as soon as I came home he was able to get me in an even newer car that... what I had chosen. By far the best salesperson ever.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2.0 out of 5
    September 10, 2016

    I stopped by today and it look like they had only one salesperson on the floor. from the way it look like today one man was working with 3 folks. I thinking... they can do a good job there but more staff isd needed.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 4 found this review helpful. Did you?
  • 4.0 out of 5
    June 8, 2016

    I found this vehicle online, wrote the dealership and Manny called me almost immediately. He was absolutely, by far, the best used car salesman I've ever... encountered!!!! He was professional, courteous and went out of his way to make me happy. I came from Sandston to purchase this vehicle. Manny had the vehicle completely detailed and "spit shined" for me without the assurance I would be purchasing it. He knew I would LOVE the vehicle, which I do so far!!! Not only was Manny wonderful, his full staff came and spoke to me and my husband individually. What a great team there!!!! I am almost 60 and have experienced many purchases through my adult life buying used cars. I will definitely be sending everyone I know looking to purchase a vehicle to Manny. What a super experience! My only negative comment would be I had to drive 75 miles to get the vehicle. :0) I'm a very happy customer and HIGHLY recommend Manny and AUTO MAX!!!!!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 1, 2016

    This dealer was just perfect. Manny really got the job done. i told him my situation, he gave me some options. i went with one of them, and the next thing... you know. i left with a 2006 cadillac cts the same day. I recommend everyone to go see Manny. That man knows how to do his job!! I will be going there again for my next car!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 9, 2016

    The experience of buying my Lexus RX-300 from Auto Max has been FANTASTIC from start to finish! From the moment I contacted Manny until I signed on the... dotted line, I was treated with courtesy and professionalism in an environment totally conducive to making the buying experience one to remember! I can't begin to thank Manny and Louie from stepping up to save the process due to what could have been a deal closer. I wish all of you continued success and keep offering great customer service! The donuts are on the way (lol).

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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