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5 weeks after buying a brand new Mitsubishi Outlander from Longwood Kia/Mitsubishi, my car overheated, apparently because of damage to my radiator. I was... very inconvenienced and had to have the car towed to the dealership. I couldn't believe this was happening 5 weeks after buying a new car. (I drive my cars for a long time and have never had this experience.) I was totally floored to find out that I had to pay the $1800 to fix it because it was from rock damsge. I know I did not run over anything substantial because I felt nothing abnormal, so couldn't believe I had purchased a car that could be broken by a spare pebble. I was even more shocked that Mitsubishi thought I was responsible (or my insurance). To me, anything should be taken care of that shortly after buying, unless there was real damage. The people at the dealership were short, unapologetic, and rude. I made a claim/case at Corporate Mitsubishi who also was unhelpful. Another fun fact-a 2017 Mitsubishi Outlander radiator costs $150 from auto parts stores. The 2018 is only available from Mitsubishi and cost $1200. Ultimately, the service department took off $120 and we paid $1650. I will never buy another Mitsubishi and I will never buy another car from the Longwood dealership. This was my second car I bought from there, and that will be the end of my loyalty. I will also be certain to advise anyone I know or meet, to never buy a Mitsubishi or shop there. Very disappointed in the customer service and hope this is not actually an indication of my car's durability-but I fear it is and have no confidence in a Mitsubishi now.
Thank you Dave Morey for your very excellent assistance! Your expertise and professional attitude helped us through the process of our purchase. Thanks... to you and your valued expertise of Mitsubishi ,we now have a fantastic vehicle! We enjoyed the slush is also! Those are a great idea. We are sure to become lifelong customers. Thanks again!
Our salesman Angel is a true professional. Very grateful for all his help. The entire office were very friendly and very professional. A very easy buy.... Thanks
Wonderful salesperson, Ema, found me the vehicle of my dreams. Driving into the dealership, I was impressed with how bright and clean the cars out front... were. Great selection and very nice people to work with.
Fati was a great help to us & we love our new cars. Great selection of cars. Great service. I recommend going to see Fati at Orlando Kia North if you’re... interested in purchasing a new or used vehicle.
Danny was a wonderful salesman he helped me in every way possible to get my new car. He answered all my questions. Great place everyone was very polite... and respectful. Thanks Danny for all your help!!!
Danny was awesome and process went smoothly, first brand new car and I am very proud. Definitely will recommend this place to family and friends.
I couldn't be happier. Core Clough was great and worked very hard to get me the car I wanted. He was very professional and I cannot think of how my experience... could have been better. Great job, Corey!
We needed to replace a 10 yr old vehicle. Mani was very helpful in selecting the right vehicle for us. We came to agreement on trade in, purchase price,... & financing painlessly and pleasantly. We are happy with our purchse.
Fati, was a great help. We were not going to purchase a car today but with his help we went home with a new car. Thank you so much!