Premier Toyota and Nissan of Richmond

New 888-581-4831 Dealer Website
Used 888-581-6733 Email Dealer
Service 888-582-0234

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Reviews

Average Ratings

2.4
76 lifetime reviews. Includes reviews from DealerRater.com
  • just talk to Melissa!

    My husband and I purchased a vehicle at Premiere Toyota a few weeks ago. Things started off rocky with some miss information (info not being sent ...


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    My husband and I purchased a vehicle at Premiere Toyota a few weeks ago. Things started off rocky with some miss information (info not being sent to my bank and offered a higher apr by another bank that was sent my info instead)HOWEVER I got connected with Melissa who saved the day and the deal. She was in contact with me throughout the day, prior to buying our vehicle, making sure everything was in order with my bank. When I met her in person I just had to give her a big hug! We love our new vehicle and so do our kiddos. If we ever need a new car I will ask for Melissa right off the bat.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Bought 2014 pathfinder

    Had to call multiple time for key never heard then reached out to dealer manager never heard from him either. I love cars and I change car pretty ...


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    Had to call multiple time for key never heard then reached out to dealer manager never heard from him either. I love cars and I change car pretty frequently then usual but worst customer service ever. Horrible manager, I guess don't need repeat business.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Increased the used car price after I showed interest to buy
    February 4, 2017

    Stock #: HU344656A I had a very bad experience with this dealer Premier Toyota of Richmond. They increased the car price after I showed my interes...


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    Stock #: HU344656A I had a very bad experience with this dealer Premier Toyota of Richmond. They increased the car price after I showed my interest to buy the car.

    Does not recommend this dealer

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  • I would never recommend Premier Toyota!!
    January 21, 2017

    Worst experience ever at a dealership!!! I would NEVER recommend Premier Toyota. My husband was told he was approved for a used vehicle. We went i...

    Premier Toyota of Richmond

    I would like to sincerely apologize for the experience that you had at our dealership. I would also like to assure you that this kind of experienc...


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    Worst experience ever at a dealership!!! I would NEVER recommend Premier Toyota. My husband was told he was approved for a used vehicle. We went in the next day with our check in hand for a down payment. The van was sitting in front of the dealership ready for us to leave with only to be told after being there for hours we needed a trade in ALONG with our down payment. We WERE not told this when my husband was APPROVED for the vehicle. Left VERY unhappy without the van. We WILL be recommending KINGS TOYOTA were we purchased a new 2017 Sieanna!!!

    Does not recommend this dealer
    Premier Toyota of Richmond

    I would like to sincerely apologize for the experience that you had at our dealership. I would also like to assure you that this kind of experience for our customers is not what we are striving for. If we can be of any service to you in the future, please don't hesitate to contact me personally. Trish Proctor Customer Relations Manager Premier Automotive of Richmond 5601 National Road East Richmond, In 47374 765-966-4569 Ext 1306 tproctor@premierautomotive.com


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  • Horrible
    December 3, 2016

    A man named Brian said to come in because things had changed since my last visit he should be fired for lying ian was horrible assting me I wouldn...


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    A man named Brian said to come in because things had changed since my last visit he should be fired for lying ian was horrible assting me I wouldn't buy from here if they begged me I don't like being treated like I'm a horrible person

    Does not recommend this dealer

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  • Scam artist
    September 5, 2016

    Went in for a money giveaway and was told that I had won't nothing and that it was just a way to get people in to look at cars. That made me reall...


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    Went in for a money giveaway and was told that I had won't nothing and that it was just a way to get people in to look at cars. That made me really want to buy a car .

    Does not recommend this dealer

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  • Great Experience!!!
    September 5, 2016

    Got our rav4 in May. Runs excellent and have had zero problems. Randall was very professional and didn't pressure us at all. Great asset!

    Premier Toyota of Richmond

    Thank you for taking the time to share your positive experience at Premier Toyota. If you need anything, please don't hesitate to contact us at 76...


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    Got our rav4 in May. Runs excellent and have had zero problems. Randall was very professional and didn't pressure us at all. Great asset!

    Does recommend this dealer
    Premier Toyota of Richmond

    Thank you for taking the time to share your positive experience at Premier Toyota. If you need anything, please don't hesitate to contact us at 765- 966-4569.


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  • AWFUL
    July 19, 2016

    We found a Jeep. They gave us a price with a payment we could afford. EXCELLENT. I took it home that night to show my husband take it back next da...


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    We found a Jeep. They gave us a price with a payment we could afford. EXCELLENT. I took it home that night to show my husband take it back next day they bring a $200 higher month payment to me after decline that one they bring another with money down. We agreed. Husband was coming next day to sign paperwork. After 3 hours of waiting for finance department and being terminal with cancer i was needing food for chemo pills we finally signing other work we get to the very last page and they didn't take the $$ off for down payment. They expected us to pay $2000 over the asking. Needless they got crappie with us when we walked out! SHADDY people!! Ian was great Hollie was great but the manager Mark was the SHADDY if them all Brandon was great but after what I happened I can't say he was honest knowing what we were going thru.. but the others were shady trying to pull this over Heartbroken that we couldn't get the Jeep.

    Does not recommend this dealer

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  • Great experience
    March 28, 2016

    We found everyone to be very friendly and helpful. It was a relaxed atmosphere, not too pushy. They listened well and responded to questions and...


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    We found everyone to be very friendly and helpful. It was a relaxed atmosphere, not too pushy. They listened well and responded to questions and needs. They gave us a good deal and continued to be helpful after we bought the car. We highly recommend them.

    Does recommend this dealer

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  • great experience
    December 29, 2015

    I wanted to surprise my wife with a new Highlander for her birthday. Mark was onboard from the beginning. He was very accommodating with obtaini...


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    I wanted to surprise my wife with a new Highlander for her birthday. Mark was onboard from the beginning. He was very accommodating with obtaining the vehicle and then the purchasing of it at the end. My wife was very happy and Mark did a phenomenal job explaining all the details of the car so that she was comfortable with all the functions of the bells and whistles. Toyota is lucky to have Mark on their staff.

    Does recommend this dealer

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