City Volkswagen of Evanston

3.3 out of 5 3.3

Reviews

3.3 out of 5 3.3
3 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 4.0 out of 5
    October 5, 2020

    George from sales was great, he even came in on his day off to help finish the deal. I was going with my girlfriend to buy the car since she doesn't know... much about car buying nor finance. We got a great deal on the car, the price was very reasonable for what we were getting. George was great, straight forward and an overall nice guy. The real issues that I had came when we got into the finance office. My gf has thin credit profile with one tradeline, so I knew getting her credit was going to be difficult. I expected finance to push warranties and try to sell other services which wasn't the issue. The real issue came when the finance manager (Brent I believe is his name) tried to coerce us into buying unnecessary products. He attempted what's called 'tied selling' which is a sales tactic to try and get a customer to buy a warranty for lower interest rate to pad his back end profits. At the blind eye, it might look like a good deal, but when you do the math on the interest saved vs principal increase you aren't actually saving money. Why would a bank think "hey lets make this deal less risky by cutting their apr in half and adding 2K in principal over the car's value" Brent told my gf that if she bought a $1,700 warranty, he could cut her apr down by 3%. Unknowingly, she agreed to it. After doing the math, we realized we were not getting a good deal. We came back the next day to cancel the warranty and Brent got PISSED. He was so mad that he started typing really hard and aggressively on his computer and snatching the paperwork out the printer. I told him I don't see why he's upset over us not buying a warranty we don't need. "You're not the one that has to go deal with my MANAGER!" He exclaimed. He tried to get us to sign for the warranty for about 5 minutes before giving up and getting upset. I don't know if he was more upset about the fact that we didn't buy the warranty or that we were onto how he was trying to finesse us into the sale. He even tried to convince us to buy the warranty and cancel after 45 days and pay a $50 cancellation fee. I told him multiple times we don't need the warranty and he just kept on and on about why we should get it. I honestly wasn't that upset over the tied-selling, I was more upset about how mad he got that we didn't want it and how he kept pushing and pushing us to get it despite how clear it was that we did not need it. Buyer's BEWARE. Even if they get upset or try to say how good of a deal they are giving, you do not need to get something you don't need. Overall, the dealership is nice and the cars are nice, I just did not like the sales tactic of the finance manager and how uncomfortable he made the transaction just because we didn't want to add unnecessary cost.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
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  • 1.0 out of 5
    September 23, 2020

    Horrible service. They gave me the wrong car when I left the dealership. Wrong Keys. And every service appointment went horrible. Bad place. Not recommended....

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
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  • 5.0 out of 5
    July 11, 2019

    Service is always more than professional. they are warm and friendly and they go out of their way to answer all questions and address all issues. Terrance... is wonderful.

    Does recommend this dealer
    Came in for service or repair
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